Felix arrived on time. Was able to diagnose the problem with our toilet within 5 minutes. The original installers had been back three times and were unable to fix the problem. He was professional and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.
Contact info
42 Heatherley Drive, NG19 0PY, Mansfield, United Kingdom
- highfieldplumbing.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick reliable service punctual and…
Quick reliable service punctual and helpful Martin replaced my kitchen taps really pleased with it would highly recommend them
Well done
Martin turned up on time, did the annual service, no mess no fuss. Nice one👍👍
Excellent experience
Excellent experience. Felix was very friendly and resolved the issue. Will go to them again for any future issues.
Top Notch Experience!
Second time using Highfield and I was equally impressed this time as I was the first time. Felix was on time, friendly and explained everything he needed to do and why. Workmanship was tip top and left the area clean and tidy. Highly recommend. Great company, fantastic team and customer service!
great service
Urgent call out with history with Highfield.. engineers were early, polite, stuck with job until it was all sorted.. excellent - I ve signed up for the care plan!
Intermittent Hot water issue
We had an issue with intermittent hot water for over a year, and a large energy company was unable to resolve it. We then contacted a local company, Highfield Plumbing and Heating, and the difference was night and day.
The problem was quickly diagnosed, parts were ordered, and the issue was resolved — we finally have consistent hot water. The team kept us informed at every stage, were extremely professional, punctual, and their pricing was very reasonable.
We were so impressed that we took out their yearly boiler service plan. I would definitely recommend Highfield Plumbing and Heating.
Thank you to Martin and the team.
Great service
Every part of the process went swiftly and smoothly, from the first contact via Checkatrade, to getting the work completed. Just what's needed when you find a water leak in the week before Christmas! I wouldn't hesitate to recommend.
A company who care about doing a good job
Clear communication, information and prices from a very professional and friendly team from the outset. I’ve had my boilers annual service carried out by Felix who took the time to discuss the boiler and the most efficient temperatures for the CH and water. I’ve since had a sink and toilet removed by Martin, everything was left sealed and he very kindly carried them outside to the back of the drive. The price I was quoted was reduced as it hadn’t taken as long, which was very much appreciated. Lovely experience with engineers who both seemed very happy in their work and I wouldn’t hesitate to recommend them.
Felix at Highfield Heating
Felix, the technician, was very competent, friendly and did a fantastic job of installing o Hive Thermostat and Hub.
He explained about the kit and thought very sensitively as to where things could go to ensure that the receiver was hidden.
The whole experience of dealing with Highfield was excellent, from discussing our requirements through to paying the bill.
We will be using these guys again.
Excellent Service for Bathroom and Exterior Work
We recently used Highfield Plumbing & Heating for several jobs, including fitting an over the bath shower, installing an outside tap, and replacing a bath panel, and we are incredibly pleased with the results.
The service, from the initial phone call, to the works completion, was great. The office team was helpful in arranging appointments quickly, and communication throughout the process was excellent, with clear and transparent pricing provided upfront.
The engineers who attended were polite, professional, and very knowledgeable. They arrived on time as promised and worked efficiently to complete all the tasks in one visit.
I would recommend Highfield Plumbing & Heating as you first port of call.
Great, friendly service
Wanted peace of mind on a new property purchase so booked a boiler service and gas safety.
Arrived on time, very pleasant, knowledgeable and got straight to it. I was almost talked through each stage which was great to understand. Really professional from the offset. Will def recommend and will def use again.
Boiler and 10 radiators replaced
The second time I’ve used Highfield P&H. This time to replace my ancient inefficient boiler and similar radiators. Craig was knowledgeable in what was required, and on the day Martin & Josh quickly got on with it. Despite the hard work and a few issues they were always friendly, polite and overcame all problems, finishing everything to a high standard. Great service, communication and very professional all the way through. Will use them again.
Such a great firm with excellent…
Such a great firm with excellent service and always on time with great communication. Felix is a brilliant team member
Excellent service as always
Excellent service as always. Martin came to do our annual boiler service and did a full strip-down of the boiler and routine maintenance. I am very pleased with the service provided by Highfield, and would recommend them highly
annual service
annual service - arrived on time; carried out promptly and without fuss or mess
Pressure drop on boiler
Pressure dropped several times on new boiler. I eventually rang Highfields who sent Martin to deal with it . A small leak was found on an old joint under the floorboards. Martin replaced the joint so hopefully the issue is resolved . Can’t fault this company , they respond very quickly , however minor an issue may be. Feel well supported by them. Wouldn’t hesitate to recommend this company. Great team.
Excellent service from initial phone…
Excellent service from initial phone call to completion.Brilliant job well done.
Will use again.
Thanks
Amazing Staff and an amazing service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








