highbornlondon Reviews 

401
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers are truly delighted with the skincare items, frequently sharing that their facial skin feels significantly softer, deeply hydrated, and wonderfully smooth after consistent daily application. Many buyers also appreciate the pleasant fragrances, elegant packaging, and prompt service that make their daily beauty routine exceptionally enjoyable and stress-free. Some reviewers were not happy with customer support responses and experienced adverse skin reactions when trying specific formulas. A few individuals additionally noted unexpected product consistency problems and felt that customer support fell short of their expectations.

What people talk about most

Product

Users describe positive interactions with product, noting that items leave skin feeling soft, smooth, and... See more

Quality

Reviewers mention positive feedback about quality, noting that the skincare range leaves skin feeling softer,... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting mixed opinions. Many reviewers praise... See more

Service

Reviewers highlight positive aspects of service and products, noting great personal assistance and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service is great and the products, although not miracle workers are definitely beneficial for my 63year old skin!

Company replied

Rated 4 out of 5 stars

I found the company difficult to review because my experience was mixed. I took advantage of an offer on skincare. The products arrived on time. I found them to be ok, but not necessarily markedly bet... See more

Rated 5 out of 5 stars

I LOVE these products! I am currently undergoing immunotherapy & chemotherapy for breast cancer & needed something special for my skin which was crying out for nourishment. I’m so glad that I fo... See more

Company replied

Rated 5 out of 5 stars

As a new customer to Highborn tried the starter kit of eye gel, face serum, and night elixir as it was on special offer. Skin feels much softer and much less irritated. Consequently got the face moi... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

HighBorn is for discerning women who want to empower and release their own natural beauty with an honest, natural and realistic approach. No matter what you're facing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(401)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely loving Highborn products

Absolutely loving Highborn products.
Treated myself to the skincare set in December 2023 (imperial day moisturiser, eye gel, serum & night cream) I’m addicted. The eye gel is fabulous, first time of using, I could literally feel my skin tightening & thanking me. Have been using for 6 months now, best I’ve ever tried, (I have tried a lot!) each pot is full to the brim and works wonders on fine lines and wrinkles, & banishes puffiness.
Imperial day cream is soooo good too, my skin has never felt and looked so good, glowing in fact. Have had comments on how well I look! The serum is beautiful, a real treat, I use it at night under the night cream. Absolutely hooked. Have recently purchased the diamond toner too, also gorgeous.
Highborn you have been my saviour,

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Eye gel which makes a difference

I love the eye gel. I’ve just turned 49 and have always suffered with dark circles and of course the inevitable aging process. This is the first eye cream over the MANY years which I feel makes any difference, a little more than I would normally pay but worth it.

20 May 2024
Unprompted review
Rated 3 out of 5 stars

Nothing special

I bought Imperial eye gel to try. It’s not a bad cream but it doesn’t do any magic either.. The comms on the website are way over-promising. After several months of usage, my dark circles are still there and my eyes didn’t get any younger ..Switching back to my No7 which is a much better value for money !

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products that actually do what they say. Easy to order and a super personal touch provided by this family company. Now on my second lot of the 4 phase products and have ditched all my previous creams and lotions.

2 May 2024
Unprompted review
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Reply from highbornlondon

Thank you so much Veronica. So pleased you're pleased and really appreciate your custom. Have a lovely bank holiday weekend, Tracey xx

Rated 5 out of 5 stars

Beautiful products, important cause

Not only are Tracey’s products really lovely on my skin, of course the story behind the company is so powerful. I love that every purchase includes a donation to cancer charity.

Royal Mail delivered my recent parcel to the wrong address and I couldn’t locate it. I emailed lovely Liz at Highborn and she came straight back to me and arranged a replacement to be sent the same day. Amazing customer service.

Thank you Highborn! ❤️

26 April 2024
Unprompted review
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Reply from highbornlondon

Thank you so much Samantha. Really appreciate your custom and taking time to write. Very best wishes, Tracey x

Rated 1 out of 5 stars

Poor customer service

I have used a number of products from this company and have been happy with my purchases although I think they are overpriced. I recently opened a jar of moisturiser which smelt rancid and have emailed the company on two occasions (30 March and 9 April) requesting a replacement and offering to return the jar. I have heard nothing back which I think is very poor, hence my rating.

18 April 2024
Unprompted review
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Reply from highbornlondon

Dear Vivien, I'm so sorry to hear this but so very glad you let us know. I've spoken to Liz and understand she's been in contact with you and hopefully this is all now fixed for you. If you do need any more help please don't heistate to let me know directly. Once again I'm ever so sorry we didn't get this perfect for you first time. Very best wishes, Tracey

Rated 5 out of 5 stars

Have used high end products for years I…

Have used high end products for years I am 60 this year . these products are really good have used for a week and can see the difference in my skin . Use the serum night cream moisturiser and eye serum all great products . They absorb really well and skin feels hydrated and glowing .

4 April 2024
Unprompted review
Rated 2 out of 5 stars

Disappointed

I received my package and after a week or so my skin is feeling a burning sensation and I have developed a spot which has been in my face for over a week now. Most disappointed as the reviews I read on Facebook were all positive.

29 March 2024
Unprompted review
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Reply from highbornlondon

Hi Amanda, I'm very sorry yo hear this but very glad you let us know. Let's get this fixed. Please contact Liz at info@highbornlondon.com so we can help.

Very best wishes, Tracey

Rated 5 out of 5 stars

Amazing products.

I've been using these products for about 6 months, after seeing an ad on Facebook.
I have to say my skin has never looked better. The day cream is beautiful, sinks into the skin and make up application is good afterwards with no pilling. The pre-eminent serum is my favourite product. It plumps, refines, and makes skin glow.
It is great to know that there are no nasties in the ingredients and, as with other brands I've used, no stinging or redness on application.
The fragrance is coconut, which I personally like, but it's not overpowering.
Highly recommend Highborn.

26 March 2024
Unprompted review
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Reply from highbornlondon

Thank you Linda! So pleased you're pleased! Really appreciate you taking time to write. Very best wishes, Tracey

Rated 5 out of 5 stars

Love PRE-EMINENT BEAUTY SERUM

Love PRE-EMINENT BEAUTY SERUM. I use it under moisturiser and my skin always feels great.

18 March 2024
Unprompted review
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Reply from highbornlondon

Thank you Susan, that's so lovely to hear. Thank you for taking time to write. Very best wishes, Tracey

Rated 5 out of 5 stars

Loving these products

The products are well put together, great textures and smells with great packaging.
The service is quick and professional.

22 March 2024
Unprompted review
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Reply from highbornlondon

Thank you Loraine. So pleased you're pleased. Have a lovely Easter, Tracey

Rated 5 out of 5 stars

Incredible products

Fast service, and these products really are as good as advertised - maybe better. I am not one for spending a lot of money on myself. (As skin products go, these are actually not as expensive as many high end products out there that I have never tried). I thought I would try Highborn out when I was offered a 50% off introductory offer as a treat to myself and because I have been in search of an eye cream. I am in my mid 50’s and noticing changes especially around my eyes. I have been so happy with the results that I have decided to keep investing in these products - probably the most I spend on myself, but worth it!! I especially LOVE the imperial eye gel and the pre-eminent beauty serum. I think the eye gel actually reduces dark circles, as well as being so moisturising and feeling great. And the beauty serum is like nothing else!! Fabulous!! I also LOVE the night elixir - mmmm - feels and smells wonderful and I really miss it when it has run out. This is a small, family run, British company, gives to breast cancer research and all the products are natural. There really is not more than you could want - it’s good to support local business and for all of that, I think the prices are extremely reasonable!

12 March 2024
Unprompted review
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Reply from highbornlondon

You've made my day, just when I needed it, thank you so much for taking time to write. Have a lovely Easter, Tracey x

Rated 5 out of 5 stars

Products are wonderful

Products are wonderful. Packaging is amazing , customer care is well beyond expectations.I love that all the containers are glass not plastic. A really great company with very special products.

19 March 2024
Unprompted review
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Reply from highbornlondon

Thank you for your very kind feedback. Sincerely appreciated. Have a lovely Easter, Tracey

Rated 5 out of 5 stars

Wonderful Facial Products!

The arrival of products was ahead of expected! I am already on my second order because the first order exceeded my expectations! My face feels clean and moisturized after my morning regimen. There are no harsh smells. These products have all the vitamins other products have. I am 73 and am happy to have found highbornlondon as my go-to products!

16 March 2024
Unprompted review
highbornlondon logo

Reply from highbornlondon

Really appreciate your custom and taking time to write Marcy, so pleased you're pleased. Hope you have a lovely Easter, Tracey

Rated 3 out of 5 stars

Very disappointed

I ordered 4 moisturisers from this company and was excited to receive them. However after 7 days my skin was breaking out in spots which I never suffer with and the eye gel burned.

I have emailed customer services several times and used Messenger but to no avail. It is quite apparent that Highborn respond only to positive feedback. They are far from proactive when there’s a problem. I wanted to return my items, they advertised full refund, however this is clearly not the case.

Would not use this company again, very disappointed!!

3 August 2023
Unprompted review
highbornlondon logo

Reply from highbornlondon

Dear Tina, I'm very sorry to hear this but very glad you let me know here. I have found your order and asked Liz to contact you today to get this fixed immediately. I've found your initial enquiry and it is marked as responded on our chat but this clearly wasn't your experiencve so I'll also be investigating why your enquiry was not responded to initially - this was not good enough and clearly an error somehwere. THANK YOU for raising it here. Very best wishes, Tracey

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