MISTR Reviews 347

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers had a great experience with this company. Many customers found the service to be incredibly simple, stress-free, and easy to use, especially for accessing medication and at-home testing. The delivery service is frequently praised for being punctual and efficient, with medications arriving on time and discreetly. People appreciate the convenience of home testing and the overall user experience, often highlighting the helpful and responsive staff and doctors. However, some customers also noted significant communication issues and delays, particularly with test results and medication shipments, leading to lapses in treatment. A few other people also felt that customer service was unresponsive or unhelpful, making it difficult to resolve problems.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with some praising its ease, efficiency, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the professionalism and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and convenience of... See more

User experience

Consumers find the user experience to be positive, describing it as easy, convenient, and fast, especially... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love providing specimens at home instead of going to the lab, but I had to do the blood spot twice and both times it wasn’t perfect, so I had to go to the lab anyway. Be very careful when you’re doi... See more

Rated 4 out of 5 stars

Mistr is offering a great service for free but there are communication issues. I had a bad kidney test result and they informed me in an email that went to my spam folder, and they proceeded to send a... See more

Rated 4 out of 5 stars

The experience ended up giving me whatever I expected. The only thing that kept the review from being 5 stars is that the initial web meeting with the doctor was missed and had to be rescheduled.

Rated 5 out of 5 stars

I've been with Mistr since 2021. I've been with Mistr for four years now, and I have no complaints. They've been attentive, punctual, and have resolved any issue with the pharmacy immediately. So, I'd... See more


Company details

Written by the company

MISTR is a telemedicine platform offering easy, discreet online access to pre-exposure prophylaxis (PrEP) and long- term HIV care in all 50 states, D.C. and Puerto Rico. Gay owned and operated, MISTR has brought together a network of the best doctors, pharmacists, and problem solvers to make PrEP and HIV care available to all who need it – 100% free. No doctor’s office, no paperwork and free delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

347 reviews

5-star
4-star
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1-star

Replied to 28% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

The service is great

The service is great. All communication is clear and easy to understand. The doctors and staff that I have communicated with were very helpful. My screenings are scheduled with no issues. My medication is delivered on time. I recommend this service to everyone who needs to have this protective treatment.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I've been with Mistr since 2021

I've been with Mistr since 2021. I've been with Mistr for four years now, and I have no complaints. They've been attentive, punctual, and have resolved any issue with the pharmacy immediately. So, I'd like to take this opportunity to congratulate them and thank them for the excellent medication delivery service. Their doctors are professional, especially Dr. Patrick. The support staff, Dante and Fernando, are always kind and responsive. I have no complaints, only gratitude for them. Thank you, Mistr.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been with Mistr for 2 years now…

I’ve been with Mistr for 2 years now and It has been wonderful. Their results are accurate and had caught some STD which I was skeptical due to the time that takes to deliver the samples. I have no complaints. My medicine comes fast. They are very helpful, understanding and caring. I hope I can continue using them for a long time.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Communication was easy

Communication was easy, direct and on time. Medication arrives as scheduled. The Doctors, are polite and very informative.

7 May 2025
Unprompted review
Rated 4 out of 5 stars

I love providing specimens at home…

I love providing specimens at home instead of going to the lab, but I had to do the blood spot twice and both times it wasn’t perfect, so I had to go to the lab anyway. Be very careful when you’re doing the blood spot sample.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

I honestly can't praise Mistr enough

I honestly can't praise Mistr enough – they've completely transformed how I access PrEP (Pre-Exposure Prophylaxis), making what could be a complex process incredibly simple and stress-free. Every step of my journey with them has been nothing short of exceptional, discreet, and genuinely supportive. It's been two months and haven't encountered a single problem. Thanks Mistr!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

The process is very easy

The process is very easy, I like that I can be at home and still be able to get my medication delivered to my door. They also send you an at-home testing that you can do in the privacy of your own home

16 June 2025
Unprompted review
Rated 5 out of 5 stars

One of the best working companies in the USA

Rearly happening to meet such a company that knows whats mean service and customer support. I'm with them about 4 years and still can’t believe that they are real. Such an organized and educated company I never saw in USA. I’m surprised reading all those negative reviews, it seemed they are talking about different companies, like phone service lol The pharmacy mistake, late and something can happen, but its not their own pharmacy, they just collaborate with pharmacy. Tho, the pharmacy that I receive my med. is working perfectly too. They do everything to make your life easy and stress free. Thank you to all of you, for your work, for everything that you do for human.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Even if you don’t have insurance. They got you

Even if you don’t have insurance, they will give to you the prep, it’s marvelous because I don’t have any insurance and I have been receiving it for 4 months now, also the doxy prep if you want it. The process was really simple and fast, I had not have side effects at all. I Highly recommend mistr.

24 May 2025
Unprompted review

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