Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very neutral, patient oriented professionals. Easy to talk to, and get all possible questions answered. Zero embarrassment, very comfortable to talk to, and communicate any of your concerns. I wa... See more
Company replied
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more
Company replied
Freddie is the absolute best. They treat you with kindness and as a human. I appreciate that it truly is DISCREET. Conversations about sexual health can feel heavy and judgmental, but this didn't. I'v... See more
Company replied
Company details
Written by the company
Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.
Contact info
Canada
- gofreddie.com
4.8
Excellent
470 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first experience with Freddie
My first experience with Freddie. Nurse PA was great. Very helpful.
5 May 2026
Unprompted review
Reply from Freddie
Thank you for sharing your first experience with Freddie! We’re glad your nurse practitioner was helpful and made the visit a positive one.
Great service and communication
Great service and communication. It was absolutely painless experience. I love how it's super efficient as well.
20 April 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad the experience felt smooth, efficient, and easy from start to finish.
The phone meeting with the RN was very informative
The phone meeting with the RN was very informative and helpful. She answered all my questions completely
4 May 2026
Unprompted review
Reply from Freddie
Thank you for the kind feedback! We’re glad your appointment was helpful and that all your questions were answered clearly.
Accessible and Friendly Healthcare
They have made accessing important healthcare easy and without judgement. The clinicians and staff are friendly and ensue that my complicated travel schedule is accommodated.
22 April 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad accessing care has felt easy and judgment-free, and that the team has been able to accommodate your schedule. We really appreciate the kind feedback.
Very easy and informative
Very neutral, patient oriented professionals.
Easy to talk to, and get all possible questions answered.
Zero embarrassment, very comfortable to talk to, and communicate any of your concerns. I was very pleased with the initial contact. Would recommend them to anyone... Great!!!
31 March 2026
Unprompted review
Reply from Freddie
Thank you for such a thoughtful review. We’re glad the experience felt easy, comfortable, and supportive, and that you were able to have your questions answered without any stress. We truly appreciate the recommendation.
The service I received was very nice
The service I received was very nice. The clinician who attended my appointment was very helpful and friendly.
28 April 2026
Unprompted review
Reply from Freddie
Thank you for the kind feedback! We’re glad you had a positive experience and that your clinician was helpful and friendly.
I like how they suggested me new…
I like how they suggested me new medication and help with all this new prevention to keep me saver during sex
27 April 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad you felt supported in exploring prevention options and staying informed about your health.
Deborah
Deborah, thank you. Great humor and a sense of understanding. Patient and willing to help. Informative, well rounded and prepared for any questions; sharp and in the know!
24 April 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re so glad Deborah made the experience informative and comfortable, we’ll be sure to pass along your kind words.
Amazing Staff
I had a really great experience with the Freddie staff. They were very knowledgeable and answered all my questions. The best part was how they showed compassion by making sure I was comfortable before ending the virtual consultation.
21 April 2026
Unprompted review
Reply from Freddie
Thank you for the thoughtful feedback. We’re glad the team was able to answer your questions and make sure you felt comfortable and supported throughout your visit.
It was great
It was great, easy simple and Brittany was very knowledgeable and helpful
21 April 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad the process felt easy and that Brittany was able to support you with helpful, knowledgeable care.
When i asked to have PrEP the nurse I…
When i asked to have PrEP the nurse I dealt was incompetent.
14 May 2025
Unprompted review
Working with Freddie has been such a…
Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, caring, and helpful throughout the process. It’s so much simpler than having to go to my family doctor to get a requisition and then get a prescription. I’m really enjoying it. Give it a try, you won’t be disappointed!
23 March 2026
Unprompted review
Reply from Freddie
Thank you for such a thoughtful review. We’re so glad the process felt smooth and supportive from start to finish, and that the team made everything easier to navigate. We truly appreciate the recommendation.
Professional
Professional, timely and as always a very polite interaction
20 April 2026
Unprompted review
Reply from Freddie
Thank you for the kind feedback! We’re glad the experience felt professional, timely, and positive as always.
everything was clear and discussed …
everything was clear and discussed properly to where I feel very comfortable with this so I’ll keep up the good work thank you
18 April 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad everything was clear and that you felt comfortable throughout the process, we appreciate the kind words.
I love working with the service team at…
I love working with the service team at Freddie. They make this the easiest way for my busy life.
17 April 2026
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re so glad the service fits easily into your busy life and that you’ve had a great experience with the team.
She was nice to tell me exactly…
She was nice to tell me exactly everything I needed to know and reassured me that this is the right thing for me. The process is easy and affordable, thank you for that.
16 April 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad you felt well informed and reassured, and that the process was easy and accessible for you.
Reply from Freddie
Thank you for the kind feedback! We’re glad you found the experience helpful and informative.
From the beginning
From the beginning, all of the people associated with Freddie
have been very kind and helpful.
There's no judgement here. Everyone I've interacted with has been easy to talk to and low to no stress.
They checked in with me and make sure that I was where I needed to be in the process.
Highly recommend.
8 April 2026
Unprompted review
Reply from Freddie
Thank you for such a thoughtful review. We’re glad the experience felt supportive, easy to navigate, and free from judgment. We truly appreciate the recommendation.
Reply from Freddie
Thank you! We really appreciate the great feedback.
Reply from Freddie
Thank you for sharing this! We’re glad the online process felt easy and that delivery was quick and efficient.
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