MISTR Reviews 

352
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenience and ease of access to services, particularly for at-home testing and medication delivery, which they find to be a seamless process. Reviewers often highlight the efficiency of the delivery service, noting that medications arrive on time and sometimes even faster than expected. The service is frequently described as a lifesaver, providing accessible and discreet options for health needs. However, some customers also noted significant issues with communication and customer service, reporting difficulties in getting their concerns addressed. There are complaints about delays in receiving test results and medications, leading to frustration and potential lapses in treatment. A few other people also felt that the service, despite its initial promise, has fallen short in execution and reliability, with some suggesting alternative providers.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction, highlighting ease,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting prompt and... See more

Product

People report ambiguous experiences with product, with some expressing satisfaction, stating they love the... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the ease, speed, and... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many finding the process easy, simple, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mistr is offering a great service for free but there are communication issues. I had a bad kidney test result and they informed me in an email that went to my spam folder, and they proceeded to send a... See more

Rated 4 out of 5 stars

The experience ended up giving me whatever I expected. The only thing that kept the review from being 5 stars is that the initial web meeting with the doctor was missed and had to be rescheduled.

Company replied

Rated 4 out of 5 stars

I love the convenience of Mistr and the shipping doesn’t take long at all! Much faster than Amazon Prime! I do wish the annual check in with the doctor was a little more personable but I guess when... See more

Company replied

Rated 4 out of 5 stars

Overall good. Professional, Timely. Only issue is delays by USPS in returning quarterly test kits from East Coast to West Coast.


Company details

Written by the company

MISTR is a telemedicine platform offering easy, discreet online access to pre-exposure prophylaxis (PrEP) and long- term HIV care in all 50 states, D.C. and Puerto Rico. Gay owned and operated, MISTR has brought together a network of the best doctors, pharmacists, and problem solvers to make PrEP and HIV care available to all who need it – 100% free. No doctor’s office, no paperwork and free delivery.


Contact info

3.7

Average

TrustScore 3.5 out of 5

352 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

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3.7

All reviews

(352)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenient

Convenient, timely, reliable, efficient, and accurate. I like that my complicated health questions could be answered. Thank you.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

An amazing service that delivers vital…

An amazing service that delivers vital healthcare right to your door. You perform initial and periodic medical testing right at home. Meds delivered to your door. Insurance handles efficiently. And best of all it’s all for free with no out of pocket expense

1 February 2025
Unprompted review
Rated 5 out of 5 stars

The best

I have no problem whatsoever. My prep and doxycycline is on time. when i have issues they resolve right away. And its been years now i have no problem. Thank you for taking care of me.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

The best around

Great company and great communication I have had the smoothest time since finding this company. The self home test kits are easy to use and the prescriptions are timely and the customer service has been wonderful. Definitely the best around

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Like everyone else is saying the first…

Like everyone else is saying the first prescription is great and easy to get but after that nothing but poor communication, taking months to send scripts and they have a claim out with my insurance company blocking me from getting it from anyone else smh

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Dr. Patrick Kenney is the most irresponsible doctor

Poor communication.
Dr. Patrick Kenney is the most irresponsible doctor I have ever met in my entire life. The quickest he replies to your messages is in two months. You can never expect to get a timely response. They forgot to prescribe medication, leaving you without it. The customer service is just as bad—no one responds, the phone number is unavailable, and the online chat is also inaccessible.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

MISTR is a great program

MISTR is a great program. They keep track of my meds and when they are ready for refills. They are more efficient than my regular doctor. They make sure my monitoring is up to date as well

14 January 2025
Unprompted review
Rated 5 out of 5 stars

A great service for an affordable price!

I am very grateful to Mistr for their dedication to providing excellent service to all of their patients. I always get my prescription refills on time, and the doctor I speak with is always kind, courteous and non-judgemental. This is an all-around great service and I'm very satisfied with every aspect of it.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

poor service

Excellent service, drastically needed for healthcare in this country, which is sadly lacking, I rely on them, and I hope they are able to continue in the future in a greater capacity even. They are very reliable and follow up is excellent.

update: Dec 2025 - customer service is failing. wont accept my insurance which changed , didnt try to work with my new one which forced me to change services to another co. which did and was immediately sucessful! their system is increasingly unstable, and their testing does not meet the standard of care recommended by many professional orgs. they let me down !

7 January 2025
Unprompted review
Rated 5 out of 5 stars

They are great!

I highly recommend them. They have been getting me my meds for about a year now, and I have never had a problem. Thank you for all your help!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, always get my meds on time , no hassle, quick service, friendly staff and knowledgeable. I highly recommend them to anyone looking for a on line medical group

3 January 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. They always make sure my meds are are to me before I have a chance to run out. The screening and process to get approved is simple and works great for me being as busy as I am always on the go.

28 December 2024
Unprompted review
Rated 4 out of 5 stars

Great service so far

Great service so far. Been just over a few months. Packages received quickly and discreetly. Kept informed about prescription delivery.

26 December 2024
Unprompted review

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