Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful an... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone Problems
This morning I had a problem with my phone lines, not being able to receive or make calls. My contact was Daniel who dealt with the issue with great efficiency and courtesy. He was most patient in the way he talked me through necessary procedures and resolved the issue for which I am very grateful.
Full marks to Daniel.
29 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Stephen,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Door knockers ….
Once again Hey Broadband door knockers in the Ruscote area of Banbury 0x16 . Ignoring the NO COLD CALLER signs! I mean come on they’re bright yellow and next to the door bell .
How many times are they going to do this ? Hey Broadband please train your employees. I’m totally sick of them now , once is a mistake, twice is irritating three times is frankly unacceptable. And this was the fourth time .
28 July 2026
Unprompted review
Reply from Hey!Broadband
Hi LJ,
We're sorry to read your review.
We fully appreciate how frustrating it must be to receive repeated doorstep visits after making it clear that you're not interested, particularly where you have displayed a clearly visible "No Cold Callers" sign.
Our representatives are expected to respect residents' wishes, act professionally at all times and leave immediately if someone indicates they do not wish to engage. The experience you've described is not in line with the standards we expect from anyone representing Hey!Broadband.
Unfortunately, as we have not been provided with any further information, we have been unable to identify the representatives involved or investigate the repeated visits.
We would appreciate the opportunity to look into this further. Please contact us at info@heyb.co.uk, quoting your review and providing your full address, along with the approximate dates and times of the visits. This will allow us to investigate the matter thoroughly and take any appropriate action.
Thank you for bringing this to our attention. Feedback such as yours helps us improve and ensure our doorstep activity is carried out professionally and respectfully.
Best wishes,
Khushi
H!B
Chris Bellott did a fantastic job.
28 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ramindur,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
It was a very kind hearted worker and…
It was a very kind hearted worker and he was very helpful, i say this because he kindly asked for a bag to create no mess and he cleared everything out in the end
28 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sonu,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellott made installation…
Chris Bellott made installation smooth,neat and clean. Thanks Chris
27 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Satnam,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellary attended today my…
Chris Bellary attended today my Internet, all great up and running, very thankful
28 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Satwinder,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellot cable engineer he is so…
Chris Bellot cable engineer he is so humble and doing really good job 👏
27 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Baljeet,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Nqobile was great
Nqobile was great - got me the info I needed for two questions and all sorted quickly.
Thank you
27 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Adam,
Many thanks for taking the time to leave us a review! Its so nice to read you have had a 5 star experience with us here at Hey!Broadband. This is exactly the 5 star service we strive for.
Don't forget, you can share the love (+ full fibre) and earn reward vouchers for each successful referral. Win win!
Best wishes,
Khushi
H!B
Engineer Chris Bellott
Engineer Chris Bellott , attended my internet installation today very professional and good speeds, recommend
27 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! S Varma,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris ballott very nice nd friendly…
Chris ballott very nice nd friendly person
27 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Waranjeet,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Not worth the enticing introductory offer!
Was initially met with a friendly salesman at the door offering me 5 months free GB internet upload and download. This obviously peaked my interest as my then subscription with Toob was soon coming to an end.
Seeing as it was fibre and a GB upload is more then I need for what I do, I thought what’s the harm and signed up. Although he could only do 4 months free and not the 5 that initial grabbed my attention. I'm unsure if this was just a ploy from the salesman though to grab my attention and whether he actually had any right to be offering me the 5.
The router/access point that was installed was almost half the size of my one from Toob and the Wi-Fi was noticeably worse from the get go. It's exactly the same make as the Toob router but I just suspect a lower spec model.
The internet was far from GB download and upload. As someone who likes to game, I had instances where the upload speeds would regularly go to under 10 Mb/s and games would become unplayable.
Regarding download speeds, I would stream videos in 1440p and they would regularly downscale to accommodate to for the fluctuating download speed I was receiving.
Then here came the kicker. Due to circumstances outside of my control I had to move property. I called Hey!Broadband to see if they could service where I was moving to and unfortunately the couldn't. I'd experienced the once in the past with Virgin who cancelled my contract free of charge, as I know many of the other bigger names, Toob being another, do. I was told that regardless of whether they could serve my new property or not, I would have to pay to the full exit price which came to over £200. I do appreciate however not catching this detail in the contract in on me, but seems very harsh.
In summary, they catch you with a very enticing introductory offer, lock you in to a contact with questionable T's & C's and provide substandard equipment and service compared to other more established companies in the fibre realm. I would not recommend signing up with this company.
24 July 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
We're sorry to hear that your experience with Hey!Broadband did not meet your expectations.
We appreciate your comments regarding the performance of your Wi-Fi, the speeds you experienced and your interactions with our sales team. Unfortunately, as we did not receive a response to our request for further information, we have been unable to investigate these concerns or provide a more detailed account-specific response.
With regards to moving home, we understand how disappointing it is when we are unable to provide service at a new address. However, where a customer is still within their minimum contract term, Early Termination Fees apply if the service is cancelled before the agreed end date. These terms are outlined within the contract documentation provided at the point of sale.
We'd welcome the opportunity to investigate the concerns you've raised about your service and sales experience. Please contact us at info@heyb.co.uk, quoting your review and including your account number or service address, and a member of our team will be happy to assist.
We're committed to delivering the 5-star experience we strive for and hope you'll give us the opportunity to turn your experience around.
Best wishes,
Khushi
H!B
Replacement router
Zee was very helpful in successfully setting up our replacement router!
26 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Steve,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Just a great experience and the…
Just a great experience and the customer service was outstanding.
26 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Chris,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Zee was great
Zee was great, very friendly service and tried to fix the issue before having to passing it to the engineering team.
25 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Samuel,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Excellent service
Quick response. Polite and intelligent listening skills. Problem resolved very pleasantly. Thank you Sethabile Mngoma.
24 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! A Chadwick,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Very neat installation by Chris Bellot
Very neat installation by Chris Bellot. Everything explained clearly. Friendly and knowledgeable.
24 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Peter,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Great install
Yadwinder was excellent with the install, made sure to discuss options with me. Set up was done in a few days. So far so good.
24 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Bal,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Happy with everything
Engineer arrived in the given time frame.
Pedro was courteous and respected my property.
The installation was swift and up and running immediately.
The box was installed out of sight.
I would fully recommend.
24 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lynda,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
The operator Daniel was very…helpful and understanding
The operator Daniel was very understanding and help me through the process of connecting our new rooter so that we where back on line
24 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Michael,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Great initial price, but I am paying for it now
Initially, Hey! Broadband offered a great price, but leaving them has turned into a stressful ordeal. The renewal process was challenging and contradictory, which is why I chose to leave the provider.
I returned all of my equipment packaged securely together in a single box months ago. Their team has now confirmed they located the modem inside that box, but they claim the rest of the contents are missing. It is completely ridiculous to suggest they only received half the package when everything was sent inside the exact same physical parcel.
This complaint is taking weeks to sort out, and in the meantime, I am being harassed for payment. Because I cancelled my Direct Debit to protect my bank account, they have added late fees, and their automated billing system continues to bombard me with payment reminders.
Their internal departments clearly do not communicate with each other. This ongoing administrative failure is causing unnecessary stress and based on this experience, I wouldn't recommend them.
17 June 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.