Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
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Review summary
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Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Chris Bellott was amazing
Chris Bellott was amazing ! Very kind and Helpful
Highly recommend! Thank you for your work Chris !
23 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Anita,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
5 Stars for Daniel
5 Stars for Daniel – Truly Exceptional Service!
I’ve been struggling with internet issues since last November and couldn’t get any real help—until Daniel took on my case. He completely turned my experience around.
Daniel didn’t just pass the buck; he personally followed up, made sure engineers were dispatched, and kept me updated every step of the way. He is extraordinarily polite, kind, and professional.
People are always quick to complain, but true hard work deserves recognition. Both my mother and I want to thank Daniel from the bottom of our hearts for his dedication. Hey Broadband management, Daniel is an absolute credit to your company!
Now I'm waiting to see if it really gets resolved by the engineer after contacting his manager.
Randa Mansour
22 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Randa,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Prompt & efficient installation
Luis turned up in good time, let me know in advance when during the morning he’d be here. All installed without trouble, up and running on the first try. Thanks!
23 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! MB,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
I had someone who came and offered us…
I had someone who came and offered us broadband of free 3 months no internet connection. Accepted the offer he went away and came back and said Il give u 1 year of free internet but don’t tell anyone. So me thinking oh that’s nice of him I accepted that. Whilst I was in 2 years contract with Sky the salesperson said don’t worry we can sort this out for u no hidden cost.
Anyways by this time we got the full fiber internet all set to go 3 weeks of no internet connection called hey broad band on few occasion and they fixed the problem and next day back to square one.
Working from home I needed the internet connection anyways when I canceled they charged me for cancellation fee even telling them it was there mistake and what they put me through.
Because I was still with Sky I continued with them as there was a hidden cost.
I would say stay with people who u know HEY BROADBAND IS A SCAM. When I put a complaint in they took the sales side and ignored what I had written in the email and I had to pay the full price of cancellation fee which was £300
22 July 2026
Unprompted review
Reply from Hey!Broadband
Hi Shaz,
We're sorry to hear that you remain dissatisfied with your experience.
Having reviewed your account, we can see that your concerns regarding both the service and the sales process were investigated as part of your formal complaint, with a final decision issued on 22 July.
With regards to the service issues, our Technical Support team made several attempts to contact you to investigate the reported faults. Whilst connection logs indicated that your service was active, we were unfortunately unable to complete the necessary troubleshooting with you to determine whether the issue was related to the broadband service itself or the Wi-Fi environment within your property.
We appreciate that your experience did not meet your expectations and understand your frustration. However, we feel it is important to provide this additional context for prospective customers reading your review.
All the best,
Khushi
H!B
Quick and excellent service
It was quick and easy to install. Chris Bellot cable engineer explained everything in detail. Very helpful information.
22 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Minal,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris bellott is the best engineer ever…
Chris bellott is the best engineer ever
Good communication and explaining things well. you deserve more than 5 stars.
22 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Najmo,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Violeta,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Static IP addresss
I called to set up a static IP address on my account. Anele Mgobhozi was very helpful and sorted it within 5 minutes.
21 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mr Anthony Cooper,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Hey Broadband - Hey Yes: Anele Mgobhozi best service desk help ever
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!!
Had an issue with my connection & contacted HB support, what can I say, the service desk operator Anele Mgobhozi was truly wonderful
She not only totally understood my issue, but she was also exceptionally professional and fixed my complex issue. Even calling back to check that everything was working OK later in the day.
Service desk at its very best !!
Hey Broardbad - Hey Yes
21 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Stephen,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Daniel from the tech support team…
Daniel from the tech support team provided excellent service in resolving an issue with the phone line. Whilst he could not resolve the issue himself, he escalated the problem, and then checked back with me to ensure all was ok. He did everything that he said he would
21 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Grahame,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Very pleasant guy Stefan
Very pleasant guy Stefan. Did the install and left no mess.
21 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Teresa,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Problem with work VPN
Newly installed broadband.
Had a problem with connecting to work system via their VPN.
Akhona Jessica Dlamini helped to sort it out within 30 minutes.
Great IT service!
20 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Steve,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Very quick and easy set up
Very quick and easy set up, carried out by Yadwinder.
20 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Matthew,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Yadwinder Singh Excellent job
Yadwinder Singh Excellent job, quick and tidy
20 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Wayne,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
The experience was good ,engineer…
The experience was good ,engineer Dragos Ciuca did the job nicely
20 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Darshan,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
AVOID!!
AVOID!!! Door-to-door sales rep came to my house. Started by asking if I saw anyone climbing the telephone pole. I asked why and whether he's selling anything. He responded by copying me and mocking me. All recorded on doorbell camera. Immature, untrained and reflects badly on Hey Broadband. I called to complain and the employee was asking what was the race of this person that came to my house! How does that matter???? Shows the culture of this company! Absolute mess! AVOID THIS COMPANY!!
17 July 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
We're sorry to read about your experience.
We expect all representatives acting on behalf of Hey!Broadband to conduct themselves professionally, treat residents with respect, clearly identify themselves and leave immediately if someone isn't interested in discussing our services. If your experience fell short of those expectations, we sincerely apologise.
We also take your comments regarding your contact with our Customer Service team seriously. Whilst there can be legitimate reasons for asking questions to help identify an individual during an investigation, we appreciate how this may have come across and understand why you found it concerning.
As we're unable to identify your account or the specific incident from your review, we'd welcome the opportunity to investigate this further. Please email us at info@heyb.co.uk, quoting your review and including your address and, if possible, the date and approximate time of the visit. This will help us identify the representative involved and ensure your concerns are investigated thoroughly.
Thank you for bringing this to our attention. Feedback such as yours is taken seriously and helps us maintain the high standards we expect from everyone representing Hey!Broadband.
All the best,
Khushi
H!B
Bruno from the installation team was…
Bruno from the installation team was amazing, everything was super smooth & a quick turnaround. Would definitely recommend
18 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sam,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Yadwinder was great
Yadwinder was great. He was on time, knowledgable and did the work quickly and kept everything tidy and clean. Very happy.
18 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Miss Natasha Howard,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Daniel @technical support was superb!
Daniel @technical support was superb!
Talked me through everything and resolved the issue. (hopefully)
17 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ash,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Chris Bellott was really amazing
Chris Bellott was really amazing, kind and very efficient. His service was fantastic.
17 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Dharsan,
Thanks for taking the time to leave us a review. Its so nice to hear you have had an exceptional experience with us - this is the 5 star service we strive to deliver!
Don't forget, you can use your referral code to share the love (+ fibre) and receive a £50 Amazon Voucher on a successful sign up! Your referral gets £50 too!
Thanks for choosing Hey!B to stay #happilyconnected
Best wishes,
Khushi
H!B
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