Had an issue with one of the pans, I got a very quick reply firstly from Hazel. N which was then followed up by the customer support supervisor Dan’l. M replacement pan was agreed with the afternoon (... See more
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Review summary
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I reached out to the HexClad customer support regarding an issue with my 10 inch frying pan that I had purchased in February 2026. After using the frying pan I noticed that there was a spot that wa... See more
Company replied
Wow! Finally a company who stands behind their product AND their warranty. Reached out to HexClad about some issues with a few pans and a pot via their claims form - which by the way was incredibly ef... See more
Company replied
I needed help with a gift card. I got a quick and kind response with an authentic desire to problem solve. The problem was rectified quickly and I couldn’t be more pleased. I have lead customer serv... See more
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Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
500 S. Anderson St, 90033, Los Angeles, United States
- 1-(877)-838-3868
- support@hexclad.com
- hexclad.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Warranty Claim
Samy R was a great help. I actually really like Hexclad. The aesthetic and functionality is great. I was initially concerned that making a warranty claim would be difficult. I was pleasantly surprised. The customer service was great and it solidified the perception that Hexclad is committed to quality products and quality service. I will absolutely recommend this product to friends and family and am more likely to consider Hexclad for other kitchen items that I will need in the future. Thanks for the service Samy!
10 July 2026
Unprompted review
Reply from HexClad
Hello Michael, thank you for taking the time to share your experience with us, especially your initial concerns about the warranty process. We completely understand that trusting a brand goes beyond the quality of the product itself, it’s also about knowing you’ll be supported when you need it most.
We’re so glad Samy R was able to make your experience a positive one and help reinforce the care and commitment we strive to provide every HexClad customer. Hearing that you love the aesthetic, functionality, and overall experience with your cookware means so much to our team.
Thank you for choosing HexClad and for your willingness to recommend us to your friends and family. We’re grateful to be part of your kitchen journey and look forward to being there for any future HexClad pieces you add to your collection.
Should you ever need any assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’ll always be happy to help.
Kareen - HexClad Support
Amr Atef was extremely knowledgeable…
Amr Atef was extremely knowledgeable and helpful throughout my whole warranty request. extremely responsive and courteous.
10 July 2026
Unprompted review
Reply from HexClad
Hello there, we’re so glad to hear that Amr was able to provide the support and guidance you needed throughout your warranty request. We’re proud to have team members who go the extra mile to make every interaction feel smooth, responsive, and helpful.
Thank you for taking the time to share your experience and for recognizing Amr’s dedication. We truly appreciate your trust and support, and we’re grateful that you chose HexClad for your kitchen journey.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’ll always be here to help.
Kareen - HexClad Support
Amazing Customer Service
Wow. Amazing experience with Melissa P. She was very helpful and responded to my inquiry quickly. I am will forever Hexclad cookwarw user. Thank you 😊 for this wonderful experience.
10 July 2026
Unprompted review
Reply from HexClad
Hello Joanne, hearing about your experience with Melissa P. means so much to our team. We’re grateful to know that she was able to provide the quick, helpful support you needed and make your HexClad journey a memorable one.
Thank you for sharing your feedback and for choosing HexClad as your trusted cookware companion. We’re honored to be part of your kitchen and appreciate your continued support more than words can say.
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always here to help make sure your HexClad experience remains exceptional.
Thank you again for being part of the HexClad family and for allowing us to be part of your cooking adventures.
Kareen - HexClad Support
THANK YOU!
The customer service I received from staff has been exceptional from the initial email to the very end! Thank you and keep up the good work! This is what keep customers coming back. THANK YOU!!
10 July 2026
Unprompted review
Reply from HexClad
Hello Polet,
Your kind words truly made our day. Hearing that your experience with our team has been exceptional from your very first email through to the end means so much to us.
Thank you for taking the time to share your feedback and for recognizing the care and dedication our team puts into every customer interaction. We believe that great service is just as important as creating quality cookware, and we’re grateful to know that our support has made a positive impression.
It’s customers like you who inspire us to keep raising the bar. Thank you for choosing HexClad and for being part of our community. We truly appreciate your trust and look forward to continuing to support you whenever you need us.
Should you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Very easy to document damage and a very…
Very easy to document damage and a very quick resolution to replace the damaged pan. Was not expecting such an easy experience. Very happy with Hexclad. Sami R resolved the issue extremely fast.
9 July 2026
Unprompted review
Reply from HexClad
Hello Christopher,
A smooth resolution is exactly what we hope every HexClad customer experiences, and we’re so glad we could make the process easy for you.
Thank you for taking the time to share your feedback and for recognizing Sami R’s support. We truly appreciate hearing that your replacement was handled quickly and that documenting the damage was a straightforward experience. Our goal is always to make things right with as little hassle as possible, and we’re happy to know we were able to deliver that for you.
Thank you for choosing HexClad and for being part of our community. Should you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Great Customer Service
Hady M is a very understanding person. She was very helpful and respectful. She responded to my concerns very quickly. She didn’t want me to return the wok to Costco. Instead, she sent me a replacement right away. I got my nonstick wok in 5 days. Now I’m enjoying cooking with my nonstick wok again. Thank you Hady!
Brenda
26 June 2026
Unprompted review
Reply from HexClad
Hello Brenda, thank you for taking the time to share your experience with Hady and our support team. We’re so glad she was able to make the process easier for you and provide a quick solution that got you back to enjoying your HexClad nonstick wok.
We understand how important it is to have cookware you can rely on, and we’re happy to hear that your replacement arrived quickly and that you’re enjoying cooking with it again. Your feedback means so much to us and reminds us why providing thoughtful, respectful, and timely support matters.
Thank you for choosing HexClad and for being part of our community. If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Warranty Claim - Great Customer Service
Luis S. was exceptionally quick at investigating and resolving my warranty claim for a defected hybrid pan. I love using the Hexclad pans and am even more impressed with the level of customer service.
9 July 2026
Unprompted review
Reply from HexClad
Hello Jaskaran,
It’s wonderful to hear that your experience with us matched the quality you expect from your HexClad cookware.
Thank you for sharing your feedback and for recognizing Luis S. for his quick and thoughtful support with your warranty claim. We understand how important it is to have confidence in the products you use every day, and we’re glad Luis was able to make the process smooth while helping resolve the concern with your hybrid pan.
Your continued trust means a great deal to our team. We’re grateful that you’ve chosen HexClad and that you’re enjoying your pans as much as we hoped you would. Feedback like yours inspires us to keep delivering not only exceptional cookware but also the level of care and service our customers deserve.
Should you ever need further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Kareen - HexClad Support
I had an excellent experience
I had an excellent experience with HexClad’s customer service. They responded to my emails very quickly, addressed my concern promptly, and replaced my item without any hassle. The entire process was easy, and I truly appreciate how they stood behind their product. Thank you for the outstanding customer support!
9 July 2026
Unprompted review
Reply from HexClad
Hello Amy,
Your kind words truly made our day. We’re so glad to hear that your experience with our customer service team was smooth and stress-free. We know that reaching out for support can sometimes be frustrating, so our goal is always to make the process as easy and helpful as possible. We’re happy we were able to address your concern quickly and provide a replacement that helped make things right.
Thank you for taking the time to share your feedback and for recognizing the care our team puts into supporting our customers. We genuinely appreciate your trust in HexClad and are grateful that you chose us for your cookware journey.
If you ever need any assistance in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Thank you again for choosing HexClad and for being a valued part of our community.
Kareen - HexClad Support
Awesome Customer Service
HexClad Customer Service has been the best I have ever encountered or communicated with. They solved my issue promptly and with great concern. They understood my problem and were very polite in answering all my questions. I needed to replace on of my knives. Jhon made it simple and an easy process. I have never experienced Customer Service like Hexclad’s!! Awesome company as well as the products!! Thanks again from a valued customer.
6 July 2026
Unprompted review
Reply from HexClad
Hello Charlotte,
It truly means a lot to hear that our team was able to make your experience a positive one. Providing thoughtful, helpful support is something we care deeply about, and we’re so glad Jhon was able to make the knife replacement process simple and seamless for you.
Thank you for taking the time to share your kind words and for recognizing the care and effort our team puts into every interaction. Feedback like yours reminds us why we’re passionate about taking care of our HexClad family and ensuring our customers feel valued every step of the way.
We’re grateful to have you as a valued customer and appreciate you choosing HexClad for your kitchen. Should you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Thank you again for your trust and support. We’re honored to be part of your cooking journey.
Kareen - HexClad Support
The customer service is super
The customer service is super! I received their responses very quickly. Jair guided me through the process and made things very easy for me with detailed instructions. The process was so smooth and didn't take me much time from start to finish to complete a claim. Most companies out there try to make the claim process very tedious in discouraging their customers from filing ones.
This experience gave me a high confidence in HexClad which stands by their quality and services! Love it!!
9 July 2026
Unprompted review
Reply from HexClad
Hello Agatha,
What a wonderful note to receive, thank you for taking the time to share your experience with us. We’re truly glad to hear that your claim process was smooth, efficient, and easy to navigate.
We especially appreciate your kind words about Jair. We’ll be sure to share your feedback with him, as providing clear guidance and thoughtful support is exactly the experience we want every HexClad customer to have. We understand that filing a claim can sometimes feel overwhelming, so it means a lot to know that our team was able to make the process simple and stress-free for you.
Your confidence in HexClad and our commitment to quality and service means so much to us. Thank you for choosing HexClad and for allowing us the opportunity to support you.
We’re grateful to have you as part of the HexClad family, and we look forward to continuing to deliver the level of care you deserve. Should you ever need any further assistance, please feel free to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Losing non stick material after 1 year.
I bought a 26 pan.
Kept with the most care, yet after not even one year, losing bits and bits of the non stick material.... Surely it is a toxic one....
For my experience it is a very well marketed expensive pan, with Chinese performance in terms of duration and health. This is marketing nowadays I suppose...
AFTER THEIR REPLY:
First, stop using AI to answer your customers, second I know how to manage a pan and I'm not so stupid to use abrasive materials nor soap ecc ecc.... Your answer Is useless and my opinion won't change! I just loose this to feedback you to raise awareness and fight your aggressive misleading marketing. 180€ for your pan is definitely a joke!
1 January 2026
Unprompted review
Reply from HexClad
Hi Matteo,
Thank you for sharing your feedback. We’re sorry to hear about your experience with your HexClad pan and understand your concerns regarding the condition of the non-stick surface. We appreciate the care you’ve taken with your cookware, and we take product quality and customer concerns seriously.
While our cookware is designed for durability and long-term performance when used and cared for according to our guidelines, we understand that seeing any changes to the surface can be frustrating. We recommend avoiding the use of abrasive cleaners, steel wool, or harsh scrubbing tools, as these can contribute to wear over time. We also suggest using medium heat settings and following the recommended care instructions to help maintain the pan’s performance.
Should you need further assistance and for us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact.
Thank you for giving us the opportunity to look into this matter.
Kareen - HexClad Support
Excellent customer service
Excellent customer service
I purchased a set of pans, after a few months a wok and a frying pan lost their non stick making cooking difficult. HexClad replaced them both without question. They sent me 2 frying pans by accident instead of a wok, they apologised and dispatched a new wok and told me to keep the other frying pan sent in error!
Brilliant customer Service - highly recommend!!
9 July 2026
Unprompted review
Reply from HexClad
Hello Bethany,
We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that we were able to make things right and provide the support you deserved when your cookware did not perform as expected.
We know how important reliable cookware is in the kitchen, and we’re glad our team could step in quickly to replace your items and help get you back to cooking with confidence. We also appreciate your understanding with the mix-up in your replacement order, and we’re happy we could turn that moment into another opportunity to take care of you.
Thank you for choosing HexClad and for your kind words about our customer service. Your feedback means a great deal to our team and motivates us to continue providing the level of care our customers deserve.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I’ve always thought the work efficiency…
I’ve always thought the work efficiency in the U.S. was quite low, but I was truly surprised after emailing customer service today. They replied immediately after I sent my message and fully resolved my issue. My service representative’s name is Samv R. Thank you so much!
8 July 2026
Unprompted review
Reply from HexClad
Hello Rhea,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that Samv R. was able to respond quickly and completely resolve your issue. We know how much a fast, helpful response can make a difference, and it's incredibly rewarding to hear that we exceeded your expectations.
Your kind words mean a great deal to both Samv and our entire support team. Feedback like yours reminds us why we strive to provide every customer with attentive and efficient service.
If you ever need any assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We'll always be happy to help.
Thank you for choosing HexClad and for sharing such thoughtful feedback. We truly appreciate your support.
Kareen - HexClad Support
Mostafa M demonstrated exceptional…
Mostafa M demonstrated exceptional professionalism, comprehended the matter, and promptly resolved it. Great customer service from beginning to the end.
8 July 2026
Unprompted review
Reply from HexClad
Hello Laura,
Thank you so much for taking the time to recognize Mostafa's support.
We're delighted to hear that he was able to understand your concern, handle everything with professionalism, and resolve it quickly. Providing thoughtful, efficient service from start to finish is exactly the experience we strive to deliver, and we'll be sure to share your kind words with Mostafa and the rest of our team.
If you ever need assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you for choosing HexClad and for trusting us to be part of your kitchen journey.
Kareen - HexClad Support
Customer Service Review
Unfortunately I have had to replace two of my pans in the past year due to rust/discoloration on the pans. Usually this would irritate me and lead me to purchasing a different brand, but both times the pans had defects, the customer service was impeccable. Not only was the process easy, but the response time was phenomenal. I love the pans and hope I don’t run into any more issues, but know that the hexclad support team is second to none. Special shoutout to Mostafa M who responded within the hour (multiple times) and helped me through what usually is a stressful process. I couldn’t be more appreciate to have a resource/dedicated support team knowing how much these pans cost. Will continue to recommend in the future.
8 July 2026
Unprompted review
Reply from HexClad
Hello Cam, thank you so much for taking the time to share this. While we're truly sorry you've had to replace two pans due to rust/discoloration, it means a great deal to hear that our support team was able to make those experiences as smooth and stress-free as possible.
We'll be sure to pass along your kind words to Mostafa M. He'll be thrilled to know his quick responses and dedication made such a positive difference. We know our cookware is an investment, so providing responsive, reliable support is just as important to us as the products themselves.
We sincerely appreciate your patience, your understanding, and your continued trust in HexClad. If you ever need assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always here to help.
Thank you for choosing HexClad and for continuing to recommend us. Your support truly means a lot.
Kareen - HexClad Support
My daughter purchased the full set as a…
My daughter purchased the full set as a Mother’s Day gift for me I was so impressed with the quality I added to my set for the past 2 two years friends have asked me what I would like as a present apparently I’m difficult to buy for off course HexClad was my answer I love cooking and I cherish my cookware and look after them
Unfortunately I was diagnosed with with overian cancer in January been very sick I am no longer able to entertain and hold dinner parties any more so my small pots and pans are perfect to cook for one person I noticed a small chip on my 1 litre saucepan contacted HexClad customer service for the warranty without hesitation they are replacing it customer service is excellent I throughly recommend HexClad to anyone who is about to purchase a set of cookware if god willing I will be celebrating a birthday in October I’m hoping for the small wok to add to my set and then my set will be done
9 July 2026
Unprompted review
Reply from HexClad
Hello Birsen, thank you so much for taking the time to share your experience with us.
First and foremost, we're so sorry to hear about your diagnosis and everything you've been going through. We can only imagine how much life has changed for you, and we sincerely hope you're surrounded by love, comfort, and support during this time.
It means so much to know that your daughter chose HexClad as a Mother's Day gift and that your cookware has become such a treasured part of your kitchen over the years. Hearing that your friends now know exactly what to get you because of how much you love cooking with HexClad truly made us smile. We're honored to have been part of so many meaningful moments in your home.
We're also glad our Customer Support team was able to assist with your saucepan warranty and make the replacement process as smooth as possible. Standing behind our products and taking care of our customers is incredibly important to us, and we're happy we could help.
Thank you for your thoughtful recommendation and for choosing HexClad. We sincerely appreciate your trust in us. If you ever need anything in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact.
We'll be thinking of you and hoping that October brings you a wonderful birthday celebration, and perhaps that small wok to complete your collection.
Kareen - HexClad Support
Excellent customer service
Excellent customer service! The support team was very helpful, responsive, and handled my request quickly and professionally. I truly appreciate the great experience and the outstanding support. Thank you!
8 July 2026
Unprompted review
Reply from HexClad
Hello Zohre, thanks so much for taking the time to share your experience with us. It truly means a lot to hear that our support team was able to assist you quickly, professionally, and with the level of care you deserved.
Your thoughtful feedback is incredibly encouraging, and we're so glad we could make the process a positive one. We'll be sure to share your kind words with the team, they'll be thrilled to know their efforts made a difference.
Thank you for choosing HexClad and for trusting us. If you ever need anything in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Kareen - HexClad Support
Same day response (within the hour) to…
Same day response (within the hour) to emails with informative information on how to proceed.
7 July 2026
Unprompted review
Reply from HexClad
Hello Elyse,
Thank you for taking the time to share your feedback with us. We truly appreciate you letting us know about your experience, and I'm sorry to hear it didn't meet your expectations.
Your comments are important to us, and we value the opportunity to learn from them. Feedback like yours helps us continue improving both our products and the experience we provide to our customers.
If there's anything we can do to help or if you'd like to discuss your experience further, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We'll be happy to assist you and provide any guidance on the next steps.
Thank you again for choosing HexClad and for giving us the opportunity to hear your thoughts. We genuinely appreciate your support and hope we'll have the chance to provide you with a better experience in the future.
Kareen - HexClad Support
Customer service is the best
Customer service is the best
My hex clad pan was damaged while regular use and I reached out to see if it is under the warranty. That was the day before yesterday. Yesterday I was asked to provide serial number & some additional info with an intend to send a new one in replacement. Today at 6pm I answered them and within an hour got a confirmation that a replacement is shipped. Incredible really.
Special thanks to Mostafa M. and Nour M. for their quick replies :)
8 July 2026
Unprompted review
Reply from HexClad
Hello there,
Reading your review truly made our day. Thank you so much for taking the time to share your experience with us.
We're sorry to hear your pan was damaged during regular use, but we're so glad Mostafa M. and Nour M. were able to make the warranty process smooth and get your replacement on its way so quickly. We'll be sure to share your kind words with both of them, they'll be thrilled to know their support made such a positive impression.
Providing responsive, hassle-free service is just as important to us as creating cookware you can rely on, so it means a great deal to hear that we met your expectations.
If you ever need anything else, please don't hesitate to reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad and for being part of our community.
Kareen - HexClad Support
I love my pans and take care of them…
I love my pans and take care of them very well. I would also like to get the knife set. I’m waiting to see if the prices comes down.
8 July 2026
Unprompted review
Reply from HexClad
Hello Gustavo,
It’s wonderful to hear how well you’ve been taking care of your HexClad pans. Knowing they’ve earned a place in your kitchen means a lot to us, and we truly appreciate you sharing your experience.
We completely understand wanting to wait for the right time to add the knife set to your collection. That's a thoughtful approach, and we appreciate your feedback. We’re always looking for ways to bring the best value to our customers, so it’s helpful to hear what’s important to you.
If you ever have any questions or need assistance, please reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Thank you for choosing HexClad and for being part of our community. We’re grateful for your support and hope your cookware continues to serve you well for many meals to come.
Kareen - HexClad Support
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