Hexclad Reviews 274

Michael was a great help! Very quick and efficient.

Outstanding products and truly exceptional customer service.

I own the full HexClad set, and every single piece has been absolutely faultless. The quality is genuinely top-tier, and it’s clear a lot of thought has gone into the design and performance of their cookware.

I did have a minor issue with one saucepan after a couple of years of use, but this is where HexClad really stood out. I contacted their team, shared a photo and a short video, and they handled it immediately. No hassle, no pushback " they arranged a replacement within 3–5 days and didn’t even ask for the original item back.

That level of service is rare. It turned what could have been a negative experience into a completely positive one.

This was clearly a one-off, and the way they dealt with it just reinforced my confidence in the brand. 10 out of 10 " a great product backed by a great company.

Great customer service!Mikhael responded quickly and handled my issue with the pot very efficiently. The replacement is already on the way. Really impressed with how smooth the whole process was. Thank you! I will keep buying from Hexclad i got so impressed i placed order for another saucepan n oven gloves right away..loving it ❤️

I reached out to Hexclad's customer support for a warranty replacement of my hybrid 14"pan. When I reached out to Hexclad, Mikhael was the person who handled my issue. I can't believe how responsive he was! This day and age its unheard of. I am so appreciative of his timely response, professionalism and dedication to amazing customer service! I would hire Mikhael in a heartbeat! Thank you so much for helping me with my warranty replacement. All the best!

I love all of my Hexclad cookware and have never had any problems with it. Recently a lid broke and shattered and even though lids are not under a lifetime warranty they were so kind and are replacing it. This is a company that really stands behind it's products and I will continue to be a loyal customer.

I got immediate response and very good interaction and my query was resolved quickly

Great customer service
Response to my query received within 1 hour
Can’t ask for more
Thankyou team

I am very impressed with how easy and quickly my claim was handled. It was all sorted in just a few hours.
My emails were answered efficiently and politely. Excellent customer service

The pans are the worst of both worlds, not truly non stick and not hard wearing. Had a pan for a month and one id the areas has lost its non stick and stuff is constantly sticking to it despite doing the recommended seasoning and gentle washing etc. The one upside if it matters to you is the ability to use metal utensils… We’ve gone for 3 steel pans for the price of 1 hex lad and are so much happier.

Elite cookware. Sometimes problems with products exist, that’s life, and Hexclads support is the best. The guarantee is what they say it is. Thank you Veronica W for not only resolving my issue, but doing it in record speed.

Hexclad is the best pots and pans I have ever use. Hexclad has any kind of pan you are looking for. My best purchase was the 7 inch pan. It is the best pan for a single or double breakfasts. I love it

Well within the warranty period, a layer of food build-up formed on the surface of the £180 Hexclad frypan I purchased, after only 5 months. I have NEVER heated the frypan quickly nor to a high temperature (<=7 on my hob), NEVER scoured it with a rough sponge. Hexclad has stated that this is NOT covered by the warranty (so they're clearly aware this build-up commonly happens) and refused to honour the warranty. They recommended heating mildly with avocado oil, which I did, but to absolutely no effect. I will NEVER purchase another Hexclad product again. VERY poor product, VERY poor service, USELESS warranty.
You'll see their reply below which states build-up can occur "over time", but it's only 3-6 months old and we use it only a handful of times per week! Furthermore, we had already SENT a photo of the build-up! It looks the SAME after their recommended treatment! Poor quality, and typical stalling and denying from a large coproration.

Order Number: HCUK168940 I have ordered quite a lot of items from Hexclad & I love each & every one of the pans, salt & pepper grinder, oven gloves etc….
I ordered 2 pans order number as above, the pans were too big for me so I decided to return them… Omg the waiting around for customer care to send me the return labels was a joke!! Hexclad left me to carry two exceptionally heavy boxes to the post office. I suffer with anxiety & this has really pushed me over the edge. I have reached out to the support team to ask them to arrange a collection from my home address. Lets see what happens… i must have already spent thousands on Hexclad products & this refund totals to £350 so I am concerned if & when I will get my money back!!!

Look…great product. But really the customer service was awesome. Love the aftercare and they did what they said they would do. Rare in this day and age. Thank you guys.

I love the pans. I got the 13 piece set in the sale and while I probably wouldn't have paid the full prize, I must say that they are so far worth it... you can immediately feel the quality - heavy pans, super easy to clean, great performance, perfectly fitting lids. But not only the pans are great, the customer service is fantastic as well. I had some issues with an order, but they accommodated very quickly and painless which I appreciate a lot. I will most likely try more of Hexclad's products.

Their customer service team is on point, always happy to assist with clear instructions and very professional.

Pro tip for users - please register your warranty!

Thank you very much for handling my warranty claim so quickly.

I submitted the request recently and was impressed by how fast the process
was. I appreciate your excellent service and assistance.

I placed order HCUK163351 on 4 January 2026, purchasing a cookware set intended as a surprise gift for my 20th wedding anniversary. It has now been over five weeks, and I still have no delivery and no proper resolution.

The delivery was mishandled by DPD, including a false “missed you” notification, unauthorised redirection, and the parcel ultimately being marked as return-to-sender. DPD later acknowledged in writing that the driver’s behaviour was unacceptable.

However, what has been worse than the courier failure is HexClad’s handling of the matter afterwards.

Instead of taking ownership as the shipper/account holder, I was repeatedly told to contact DPD myself. I spent considerable time chasing the courier, arranging callbacks, and trying to obtain clarity — something a customer should never have to do.

Customer support has been equally frustrating. A different agent responds almost every time, often with what appears to be template replies. Information has been inconsistent, and commitments made in writing were later contradicted.

My case was supposedly escalated and assigned to a “special” or internal escalation team, yet no one from that team has ever contacted me directly, and there has been no meaningful update despite repeated follow-ups.

A goodwill remedy (a Damascus knife or equivalent alternative/refund) was confirmed in writing due to the disruption caused — yet even that remains unresolved.

Five weeks later, I still have no product and no final decision.

HexClad markets itself as a premium brand with strong celebrity endorsements, but premium branding must be matched by premium accountability. In my experience, when something goes wrong, there is no ownership and no urgency to resolve it.

I would welcome direct contact from a senior member of HexClad to finally bring this matter to a proper close.

I recently bought a set of two pans with lids and from the moment I opened the box, I could tell that I was dealing with a premium product. It performs just as advertised. There is a solid reason why their products are some of the most expensive on the market, but in the long run, it is totally worth it as you get the life time warranty. I am definitely going to buy some more of their products. I also want to highlight how impressed I am with their customer support. I've been buying stuff online for over 20 years now, but never ever have I been this satisfied with the customer service. I've had some issues with the shipment and then with filling out the request for the time life warranty and in every case their response was so prompt, expedient and helpful. They would respond within just 10 minutes of my inquiry. So far, the best customer service I've been dealing with online. I can wholeheartedly recommend their pans to whomever is dedicated to supreme experience while cooking.

I brought a small roasting pan with rack, the first one was damaged and sent back for a replacement. Then whilst cooking a meal with the new one the painted rack, not stainless steel had melted into the meal. It took months to replace. Then I received the third pan and again the paint is coming off and landing in the meal. So I did an honest review of the pan, no sooner it was up, I get an email back from HexClad, just the normal stuff we are so sorry blah blah blah and so on.
Today I get this response:

Hello Stephen,

Thank you for taking the time to share such detailed feedback with us. I’m genuinely sorry for the frustration and disappointment you’ve experienced — especially after placing your trust in HexClad and giving us multiple chances to get things right.

I completely understand how upsetting this must have been. Investing in premium cookware comes with the expectation of premium quality and responsive support, and it’s clear we fell short on both. The lack of replies to your earlier emails is particularly disappointing, and I truly apologise for that.

We really do appreciate you bringing these issues to our attention, and we’d love the opportunity to put things right. In the interest of your satisfaction, we’ll be replacing all affected cookware items as well as the salt grinder.

I’ve requested a return label for you — once it comes through, you’ll be able to send the affected items back to us at no cost. As soon as that’s underway, we’ll make sure the replacements are arranged promptly.

Thank you again for your honesty and patience. We value your trust, and I hope we can restore some confidence in both our products and our service. I’ll be here to see this through and keep you updated until it’s fully resolved.

Hexclad Support Team!
Thank you,

Adar J.

Customer Support, HexClad Cookware International
HexClad Help Center ​

This was my response:

Which items are we talking about please? Because you still are rejecting my request for information about the painted rack. I refuse to send it back if I’m getting the same thing again, the paint melts into the food, when you have made a stainless steel rack then please send out the returns label everything bar the 7.5 litre pan.

The ball in in your court! Stainless steel is what you want us to buy then sell it! Not painted crap!!!

Kindest regards
Mr Channon

Please note! If you are thinking of buying these pans, don’t believe all the false five star reviews on the website, if you come to Trustpilot, you can read honest reviews from one to 5 as I think that would be more helpful to you to be able to purchase the correct pans. Please don’t get me wrong the pans are fantastic. They do scratch if you use stainless steel tools with them that’s why they’re all set is made of silicon and stainless steel sorry they have one item that stainless . But I want everybody to know where I stand the I’m paying £204 for a roasting tin then I want to stain the steel rack not something it’s hand-painted in wherever.