Hermosahair Reviews 

1,369
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, describing them as soft, natural, and often exactly as pictured. Many appreciate the beautiful appearance, comfortable fit, and minimal shedding. People frequently highlight fast delivery and excellent customer support, noting efficient communication and overall satisfaction. However, some customers noted discrepancies between the product received and its online description, such as incorrect braiding, color, or ill-fitting wig caps. Additionally, some reviewers experienced problems with customer service regarding lost packages or refunds, and a few reported concerns about hair quality.

What people talk about most

Product

Customers had positive experiences with product, with many expressing delight that the items received were... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as exquisite, top-tier, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed of... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder,... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently got my Black Cherry Boho Braided Wig from Hermosa Hair, and let me tell you- I absolutely in love with it!!❤️ This wig is everything I was looking for and more. The beautiful water wave... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I purchased this hair. The quality is exquisite. The lace is perfectly cut and the edges are 4C curly as described. Very refreshing to get something that is exactly as pictured. I wish oth... See more

Rated 5 out of 5 stars

I have been buying wigs from hermosa Hair for about a year now! I was previously purchasing from another vendor and I have not looked back! I suffer from alopecia and I will have to wear wigs for the... See more

Company replied

Rated 5 out of 5 stars

My wig is beautiful! The color is gorgeous and hair so soft. It's exactly what was pictured and expected. They kept me updated on shipping and delivery and I couldn't be more pleased with my experienc... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 4% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,369)

521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered 4C Curly Edges Hairline…

Ordered 4C Curly Edges Hairline Glueless Curly Lace Front Human Hair Wig With Super Natural Hairline 220% Density × 1
🔥20inch Deal (18" Same Price) Only 1 Day / Pre Cut 360 Lace Wig with Invisi-String / Natural B as described arrived in about a week. One thing the hair has an odor which I let air out. Came with some free stuff along with an extra string to rethread the wig that was a plus.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered x1 Glueless Kinky Straight…

I ordered x1 Glueless Kinky Straight Wigs with 4C Kinky Edge Hairline Pre Cut Lace 8x5 13x4 360 HD Lace Fronta Human Hair Wigs 220% Density, for my graduation ceremony, I loved my well-fitted wig and received many compliments. I will keep purchasing from Hermosa Hair and highly recommend it.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I love my new hair

I love my new hair. I needed a new style for my birthday so I ordered this glueless, human hair wigs. It's amazing, soft and sexy. I love it. 5 star all the way.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my wig from Hermosa…

I absolutely love my wig from Hermosa Hair! The quality exceeded my expectations—the hair is incredibly soft, full, and looks so natural. It was easy to install, had little to no shedding, and holds curls beautifully. I’ve received so many compliments, and people genuinely think it’s my real hair! The packaging was lovely, accessories very beautiful and shipping was smooth, and the overall experience was fantastic. If you’re looking for a high-quality wig that’s worth every penny, I highly recommend Hermosa Hair. I’ll definitely be purchasing from them again! 💕

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Hermosa Hair will take your money in…

Hermosa Hair will take your money in seconds, but if their courier loses your package, they will try absolutely everything to avoid refunding you.

The shipping company officially confirmed to me that my package was lost. The proof of delivery Hermosa Hair tried to use had NO signature and NO photo evidence. On WhatsApp, Hermosa Hair explicitly admitted to the loss, texting me: "your package appears to be lost... your refund will arrive in your account within 3-5 business days."

That turned out to be a complete lie. The exact second I updated my payment dispute so they could process the return, they backpedaled within seven minutes. They completely refused to release my refund unless I handwrote a physical letter on a piece of paper copying their exact template. Their template forces you to write out that you are "willing to bear the corresponding legal responsibility" just to get your money back for an item they never delivered!

IF THEY EVER TRY THIS TACTIC WITH YOU, KNOW THAT THIS IS NOT RIGHT AND THEY ARE NOT ALLOWED TO DO THIS.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Toptier Experience

I had the best experience with Hermosahair. The wig that I purchased was a gift for my daughter but I will definitely be purchasing one for myself. Their quality is toptier.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Worth every dollar 💵

First off let me say the quality of the hair is top tier, the hair literally looks like it'sy natural hair. The free shipping sweeten the deal and I was able to track my package with no issues. I guess it's safe to say I am a repeat customer 😉

13 June 2026
Unprompted review
Rated 5 out of 5 stars

I got exactly what I saw on the website…

I got exactly what I saw on the website and it was good just the way I expected to be, and I have been getting compliments on it since I started wearing it. This is my second purchase and I intend to buy more.
Keep up the good work and the quality as well. Oh! I almost forgot to add. The packaging and the delivery on point. Thank you.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Best wig ever

Best wig ever. I really love the natural looking hairline Service was great got my wig in a few days and will be ordering another one soon for a friend.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy slip on and go..Hermosa hair got you

Hair quality is great.looks and feel so natural.
Fits my straight face perfectly.. dont have time to come my hair every morning for work so i just slip on.style and go..you can never tell its a wig if i dont say🤗🤗..delivery service was on time and up to date.. Satisfied Customer.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

Fast delivery. The hair is soft. The quality is superb and the 4c edges looks natural. It is an easy wear wig. It doesn't need much work to make it blend in and look natural.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

4c kinky wig

This wig is simply gorgeous. The 4c edges fit the wig perfectly. Soft and manageable, hair does not matte or get tangled. I particularly love putting it in the ponytail. I got so many compliments from men and women. Thank you Hermosahair for finally having a wig that fits my head comfortably and is easy to wear.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Awesome wig!

Fast shipping and great quality hair! Will definitely purchase again.

23 June 2026
Unprompted review

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