Hermosahair Reviews 

1,358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 529 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality of the products, especially the wigs, which are described as gorgeous, soft, and manageable. Customers consistently highlight that the hair looks natural, fits comfortably, and often exceeds expectations in appearance and style, with many receiving numerous compliments. The delivery service is frequently noted for its speed and efficiency, with orders arriving quickly and on time, and customer service is appreciated for being responsive and professional. However, some customers experienced issues with products not matching the online pictures, such as incorrect cuts, colors, or styles, and a few received wigs with caps that were too big or too small. There were also occasional concerns about shedding, the hair quality not being as described, or customer service being unhelpful when issues arose, including difficulties with returns or lost packages.

What people talk about most

Product

Consumers find product quality to be exceptional, often praising the hair as soft, full, and natural-looking,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the hair as soft, full,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and on-time... See more

Order

Customers consistently note positive experiences with order, often receiving exactly what they ordered and in... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, outstanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This wig is simply gorgeous. The 4c edges fit the wig perfectly. Soft and manageable, hair does not matte or get tangled. I particularly love putting it in the ponytail. I got so many compliments from... See more

Rated 5 out of 5 stars

I have buying from them for 2 years. The wigs always look exactly like the pictures. The wigs are always high quality for an affordable price. The delivery is always fast. Looking forward to partner w... See more

Rated 5 out of 5 stars

Hair is soft and easy to handle, true to what you saw online, I need another one as I am scared they might no longer exist when I’m ready for another one. Ladies go out and get yours, it fits like yo... See more

Rated 5 out of 5 stars

The quality of the wig is perfect from the smaller cap unlike other wig dealers to the color and fullness of wig is amazing. Hermosahair is so good I will definitely be purchasing more wigs from them.... See more


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,358)

503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a surprise!

What a surprise! Where did this company come from? I don’t know all of a sudden I was getting sent to my email so I decided to take a chance and boy was I pleased! This company is top quality. The hair is top quality in fact, two weeks after I order my first unit I ordered three more at the same time. It was only later that I found out that they were on TikTok by my daughter! I’m so happy with this company and I’m so happy with my wig! I highly recommend!

25 June 2026
Unprompted review
Hermosahair logo

Reply from Hermosahair

Hi
Thank you so much for your wonderful review! We are delighted to hear that our confirmation texts have been helpful in ensuring a seamless experience for you. 😊
We take pride in providing the best hair and are glad that you love all the wigs you've purchased from us. It's great to know that with good care, they can last 1-6 months longer.
We'll continue to work hard to maintain our high standards and look forward to serving you again in the future.
Best regards,

Rated 3 out of 5 stars

Coloring not like pictures

It looked nothing like the picture, the cut wasn't as tapered as the picture the color in the front looks like streaks were added not blended throughout the hair. And the added color throughout the unit, also is streaked not blended to give that ombre look.. It did not blend or does not have that ombre blend like in pictured advertisement.

23 June 2026
Hermosahair logo

Reply from Hermosahair

Hello, we are so sorry for the inconvenience. We have been striving to improve our products and services. Customer satisfaction is our goal.
We will notify our after-sales customer service team to contact you and help you solve the problem. Please check your email later

Rated 5 out of 5 stars

This was my first time placing an order…

This was my first time placing an order with the company, and I was somewhat skeptical initially due to limited prior experience. However, they demonstrated a high level of professionalism throughout the process, and the quality of the product exceeded my expectations, showcasing craftsmanship and attention to detail. Thank you, Hermosahair, for the excellent service and exceptional product quality.

16 June 2026
Unprompted review
Hermosahair logo

Reply from Hermosahair

Hi
We are overjoyed to hear that you love your hair and have been a loyal customer. Thank you for your continued support! We're glad that our HERMOSA is a hit for you. 😊
The goodies are our way of showing appreciation to our amazing customers like you. We'll keep striving to provide not only fire hair but also those little extras that make your experience even more special.
Looking forward to serving you again soon.
Best regards,

Rated 1 out of 5 stars

The unit not boho braids as advertised

The unit not boho braids as advertised. The unit has tracks sewn together all in the back no braids nowhere. Completely dissatisfied will post on my social media.

24 June 2026
Hermosahair logo

Reply from Hermosahair

Sorry for the inconvenience. We have been striving to improve our products and services. Customer's satisfaction is our goal.
For this boho braided wig, they can only be braided on the lace area, so it only has braids in the front.
We will notify our after-sales customer service team to contact you and help you solve the problem. Please check your email later. Thanks

Rated 5 out of 5 stars

Honey Highlightz

Long, thick, and great color dimension. I highly recommend wearing it curly or wavy to show off the color in the best way. This is my third wig from Hermosa and can’t wait to get another. TY 🩵

19 June 2026
Unprompted review
Hermosahair logo

Reply from Hermosahair

Hello
We’re delighted to hear about your satisfaction with our product and service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future.

Rated 5 out of 5 stars

Hair arrived so fast

Hair arrived so fast, texture was soft and beautiful, Curly baby hairs all round with draw tightening strig at the back. Second time I've ordered from them they do not dissapoint. The extra gifts that come with the hair are really cool with packing, highly recommend 👌🏾

27 June 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a wig the wig did not fit I…

I purchased a wig the wig did not fit I was asked to send a pitcher of the unused wig I did that. I hjave been waiting on a reeturn label for two weeks so I can get my refund. I dont want to think that you all are trying to steal my money because I no you all are not desprate for money. All I want is a return label so I can get my refund

22 June 2026
Unprompted review
Rated 5 out of 5 stars

First time with this type of wig

First, my wig, I bought 2 of the same kind of wigs, one from this company. And one from another company, and from the minute I tried the both wigs on, I loved this one a lot better. It looks very close to my natural hair. When I put the wig on, I don't have to do much, except adjust the straps. The Kinkyy hair in the front blends. Well, with my hair and my hairline, the pricing was pretty good. I think I got a discount. I loved, I'm wearing it now. I wear it every day since I got it. Now, I've had it less than a week, but she's doing very well for me. It just looks so natural. It's very thick. It is very beautiful and natural looking. And I really just enjoy it. The one thing that I probably don't like would be that it doesn't match exactly my hairline. I can't use double-sided tape or glue as it'll be on my actual hair. It'll be where hair is not on the skin. So I can't glue it down on the sides where the sideburns would be and really, that's it? That's the only thing I don't like about it, but outside of that, I make it work. It's great.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Ordered 4C Curly Edges Hairline…

Ordered 4C Curly Edges Hairline Glueless Curly Lace Front Human Hair Wig With Super Natural Hairline 220% Density × 1
🔥20inch Deal (18" Same Price) Only 1 Day / Pre Cut 360 Lace Wig with Invisi-String / Natural B as described arrived in about a week. One thing the hair has an odor which I let air out. Came with some free stuff along with an extra string to rethread the wig that was a plus.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered x1 Glueless Kinky Straight…

I ordered x1 Glueless Kinky Straight Wigs with 4C Kinky Edge Hairline Pre Cut Lace 8x5 13x4 360 HD Lace Fronta Human Hair Wigs 220% Density, for my graduation ceremony, I loved my well-fitted wig and received many compliments. I will keep purchasing from Hermosa Hair and highly recommend it.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I love my new hair

I love my new hair. I needed a new style for my birthday so I ordered this glueless, human hair wigs. It's amazing, soft and sexy. I love it. 5 star all the way.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my wig from Hermosa…

I absolutely love my wig from Hermosa Hair! The quality exceeded my expectations—the hair is incredibly soft, full, and looks so natural. It was easy to install, had little to no shedding, and holds curls beautifully. I’ve received so many compliments, and people genuinely think it’s my real hair! The packaging was lovely, accessories very beautiful and shipping was smooth, and the overall experience was fantastic. If you’re looking for a high-quality wig that’s worth every penny, I highly recommend Hermosa Hair. I’ll definitely be purchasing from them again! 💕

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Hermosa Hair will take your money in…

Hermosa Hair will take your money in seconds, but if their courier loses your package, they will try absolutely everything to avoid refunding you.

The shipping company officially confirmed to me that my package was lost. The proof of delivery Hermosa Hair tried to use had NO signature and NO photo evidence. On WhatsApp, Hermosa Hair explicitly admitted to the loss, texting me: "your package appears to be lost... your refund will arrive in your account within 3-5 business days."

That turned out to be a complete lie. The exact second I updated my payment dispute so they could process the return, they backpedaled within seven minutes. They completely refused to release my refund unless I handwrote a physical letter on a piece of paper copying their exact template. Their template forces you to write out that you are "willing to bear the corresponding legal responsibility" just to get your money back for an item they never delivered!

IF THEY EVER TRY THIS TACTIC WITH YOU, KNOW THAT THIS IS NOT RIGHT AND THEY ARE NOT ALLOWED TO DO THIS.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Toptier Experience

I had the best experience with Hermosahair. The wig that I purchased was a gift for my daughter but I will definitely be purchasing one for myself. Their quality is toptier.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Worth every dollar 💵

First off let me say the quality of the hair is top tier, the hair literally looks like it'sy natural hair. The free shipping sweeten the deal and I was able to track my package with no issues. I guess it's safe to say I am a repeat customer 😉

13 June 2026
Unprompted review

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