Hermosahair Reviews 

1,358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are soft, natural-looking, and exactly as pictured online. Many consumers are delighted with the fast delivery and excellent customer service, highlighting good communication and helpful support. The products are often described as beautiful, comfortable, and easy to wear, leading to numerous compliments and repeat purchases. However, some people mentioned issues with product accuracy, stating that certain items did not match the advertised pictures or descriptions, particularly regarding color and style. A few other people also felt that the quality was poor or that the wig caps were too small, making them uncomfortable or unusable. Additionally, some reviewers expressed dissatisfaction with customer service when issues arose, citing slow responses or difficulties with refunds for lost or incorrect orders.

What people talk about most

Product

Customers had positive experiences with product, with many expressing delight that the items received were... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as exquisite, top-tier, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed of... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder,... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently got my Black Cherry Boho Braided Wig from Hermosa Hair, and let me tell you- I absolutely in love with it!!❤️ This wig is everything I was looking for and more. The beautiful water wave... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I purchased this hair. The quality is exquisite. The lace is perfectly cut and the edges are 4C curly as described. Very refreshing to get something that is exactly as pictured. I wish oth... See more

Rated 5 out of 5 stars

I have been buying wigs from hermosa Hair for about a year now! I was previously purchasing from another vendor and I have not looked back! I suffer from alopecia and I will have to wear wigs for the... See more

Company replied

Rated 5 out of 5 stars

My wig is beautiful! The color is gorgeous and hair so soft. It's exactly what was pictured and expected. They kept me updated on shipping and delivery and I couldn't be more pleased with my experienc... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,358)

510 reviews in the last 12 months

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Rated 5 out of 5 stars

I am obsessed with hermosa wigs!

I have buying from them for 2 years. The wigs always look exactly like the pictures. The wigs are always high quality for an affordable price. The delivery is always fast. Looking forward to partner with the brand some day soon.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love this natural kinky…

I absolutely love this natural kinky curly unit. I've seen advertisement everywhere from Hermosa, but was skeptical at first, because I've bought other units from other companies that was false advertisement. Hermosa came through with this unit that doesn't disappoint. Run and get yours now, you will not be disappointed, I can't wait to order my next unit. I'm going to try their Jerry curly unit next. Thanks Hermosa 😊

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Hermosa Hair Has Earned a Repeat Customer

After purchasing both the Kinky Edges Glueless 360 Full Lace Frontal Curly Wig with Invisi-String and the Knotless Boho Braided Curly Wig Drawstring 13x6 Frontal HD Lace, I can honestly say I am very pleased overall with my experience with Hermosa Hair.

Both wigs were beautiful right out of the package and exceeded my expectations in terms of appearance, fit, and overall style. The units looked natural, were easy to wear, and had a very secure and comfortable fit. The curly texture on the Kinky Edges wig was gorgeous, while the Knotless Boho Braided wig offered a beautiful, effortless style with the convenience of a glueless install.

I did experience some shedding with one of the wigs, but customer service responded quickly, provided care recommendations, and offered a partial refund, which I appreciated. That level of responsiveness made a difference.

Overall, Hermosa Hair has earned a repeat customer. The wigs are affordable, stylish, beginner-friendly, and truly some of the best “out of the bag” units I have purchased. I look forward to buying from them again.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

A very satisfied customer!

I received my wig in less than a week. I am very satisfied with it. The quality is excellent. The baby hair stole my heart. I will buy more real soon. I am a happy customer.

Thank you 😊

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I don't usually give reviews..but this…

I don't usually give reviews..but this company and owner deserves a round of applause..I received the hair extremely fast..pack nice... received multiple gifts ..The hair is so beautiful..Buy from this company and you won't regret it..The owner even contacted me just to confirm if I received the package...I've never seen hair this beautiful.. Imagine if she was my beautician...I know I would have outstanding service just because of how she gives great customer service on selling her hair.. Again you won't regret buying from this company..and plus from the owner.. Excellent quality of hair and excellent customer service...This is the company..y'all just trust me on this one..Be Blessed

9 June 2026
Unprompted review

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