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Heritage Parts Centre Reviews 

939
•
TrustScore 4 out of 5

4.2

Auto Machine Shop
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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping times, secure packaging, and the remarkably high quality of the parts they received. People deeply appreciate the competitive pricing and find the online store very easy to navigate when purchasing components. Some reviewers were not happy with occasional delivery delays, missing packages, and unexpected shipping complications. A few consumers also noted frustrating problems regarding incorrect items supplied or orders being cancelled after weeks of waiting. Others felt that certain products were quite expensive compared to alternative suppliers available on the market.

What people talk about most

Product

People report positive experiences with product, noting that items generally arrive in good condition and fit... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and items... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive correct, fit well, and look... See more

Order

Users describe ambiguous interactions with order, reflecting a split opinion on the ordering process. While... See more

Price

Reviewers highlight positive aspects of price, often describing costs as reasonable, competitive, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 4 out of 5 stars

Very good for parts that are in stock/easily available. At least you are kept informed if delivery is delayed, and usually if it’s not in stock the lead time is on the page. Everything I’ve had has be... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied

Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan

Contact info

4.2

Great

TrustScore 4 out of 5

939 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(939)

240 reviews in the last 12 months

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Rated 3 out of 5 stars

Easy to order online and quick…

Easy to order online and quick delivery. Unfortunately some other parts I could not identify online, so tried phoning but the lines close dinnertime which is of no help. This meant ordering the parts elsewhere incurring a second delivery charge which could have possibly been avoided with better phone availability.

23 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Malcolm, we are sorry to hear about this. If you need some advice on ordering in future and the telephone line is down, you can email our team via help@heritagepartscentre.com until 5pm UK time Monday to Friday.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Even when the product was out of stock they were upfront about how long it was going to be and even had it delivered before the estimated time.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Very bad quality of the keys

Very bad quality of the keys. The keys are not original and do not fit to my VW Beetle lock.

20 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi there, we are very sorry to hear this. Please let our customer service team know which order and product this relates to so they can look into this for you. Contact us via help@heritagepartscentre.com

Rated 5 out of 5 stars

Excellent price

Excellent price , excellent delivery , and customer service chap , Don , was extremely helpful !
Very impressed .

20 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Thanks for the review Steve, we will pass this on to Don.

Rated 5 out of 5 stars

This Company is Brilliant

This Company is absolutely amazing the customer service and advice is 2nd to none
I have been using for a few years now and i have never been disappointed or let down
Can’t praise enough A++++++

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent customer service and replacement when I complained about faulty part received.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy shopper.

I have had 6 purchase orders to date. I have been very impressed with the range of Beetle products on offer and their prices. The customer service has always been exceptional, giving me the confidence that I will be looked after if something goes wrong or there is an issue. Thanks for everything and keep up the great work.

16 March 2026
Unprompted review
Rated 3 out of 5 stars

Land rover defender door skin.

Thank you Heritage Parts for my land rover part. It's very good. Only criticism I would have is I was waiting a long time to receive it.

11 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi there, thank you for your feedback - we are constantly working on our stock lead times - sorry you had to wait on this occasion, thank you for bearing with us!

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