Henry Meds Reviews 

As of June 15, 2026 they have completely stopped providing customer care. No one answers phones. You get VM and no one returns calls. Emails go not only unanswered but also un-acknowledged. Chat option has been removed from the customer portal. I have been trying for 10 days now. But they keep charging you.

Aweful experience

This is extremely frustrating for me. I started treatment nine months ago, and everything was going well; I completed all the required tests and made the requested blood donations. Then, out of the blue, I found out I had been dropped from the program! I didn't even get a phone call explaining why. I had to send countless emails and make numerous calls just to find out what was going on; otherwise, I would still be in the dark and without treatment. I want a refund. If I don't get one, I will certainly take steps to assert my rights.

After joining, I am finding customer support to
Takes at least 48 hours to respond. Plus, if you need a higher dose, the price goes up.
I will look into getting another provider once my subscription expires.

Don't go with this company. They kept sending me to quest when they were suppose to send me at home labs. They don't have a customer support, you leave a message and they might get back 3 days later. They send you a link, after 2 weeks of telling them they need a refill, to talk to a doctor and no doc is available and they won't get back to you, again, for 3 days. Go somewhere else. There are plenty of companies now. It's amazing how bad they are knowing they aren't the only game.

I was using Henry meds for a prescription medication, then after getting my quarterly lab work, I had my scheduled appointment with my provider. The provider came on the video appointment one minute before the start and canceled. I told her I was out of medication, and she apologized and said I'd need to reschedule. No appointments were available. After 4 emails and two phone calls trying to get my prescription filled, they sent me an email saying the canceled me because I was an "irate" customer. This was almost comical. I paid them for a service, they canceled, I tried 6 different ways to get what I paid for, and needed. They canceled me for being mad about that. So strange. DO NOT use Henry meds for a reliable source of prescription meds!

Customer service seems irritated when asked for service. Two weeks of communication and the fee was charged but no service was offered. The company appears to be run with a lose, casual, and careless business model. A disappointment or a learning experience? Both

I used Henry Meds for 2 years. Whenever I had a question I’d call and get a Henry Meds associate on the phone immediately. It seemed like any time of day. If they couldn’t solve it then, I would get a call back within a day with the issue resolved. 2 months ago I realized I hadn’t received any emails about billing, refills or appointments. I started calling and found they have an answering service now. After 7 weeks, 12 phone calls, 8 emails, 5 messages on their portal, I cancelled. 2 hours after I cancelled I received an email hoping I will return someday. If it wasn’t for that I would have guessed that they were out of business. They left me hanging without medication for almost 2 months with no end in site. No appointment, no follow ups, just ghosted.

The reply they gave is simply not true. They are still charging me. I’m going to have to close the bank account to make them stop and I’m so angry. I’m not the only one who has had to deal with this and they can’t even reply to me via phone, email or mail. This company is fraudulent and should be investigated by the attorney generals office and forced to return money that they STOLE.
Same song and dance….
After signing up and explaining that I had been fighting breast cancer and would have to stop to have reconstructive surgery (three months in) they explained my account would be put on hold. I gave them over 30 days notice and they ghosted me. I called the bank and they claim they have no way of stopping them because it’s a ACH so Henry Meds continue to charge me and haven’t sent me anything since Sept and won’t cancel my contract. I have emailed , called, sent requests through their online system and they keep on charging me.
I’m going to call an attorney and the inspector generals office involved. This is absolutely criminal!

Horrible customer service. I paid for 3 MONTHS ($450) but never received a prescription refill. After seeing all the 1 star reviews on here, its evidemt that this is a common practice for Henry Meds. I had a virtual appointment scheduled for June 8th and logged in 10 mins prior... and waited almost 30 minutes before calling customer support. I ended up canceling my subscription due to this lack of customer support and not receiving my medication refills! AVOID THIS COMPANY!

They sent me an authorization to sign that said $0 on it. I signed it. (Not thinking it was free but they'd send a new one stating the cost) and they charged my card almost $900 for 3 months prior to sending a new consent. I have a screenshot of the $0 one. This is not ok. What if I didn't have that money in my account?

Subscription charged at $400/month when I haven't received medication in over a year. They provide a customer care number but the person on the other end is just human voicemail -- they take your phone number, email, and name, but can't see your account or answer any questions, they just say they'll have someone call you back. When I tried to cancel the subscription online, it offered to cut my cost to $178/month. What a scam.

I've been a customer for over 2 years with Henry meds recently they changed pharmacies and my semi-glutide is diluted and not working. And paying $297 a month with horrible customer service. I have tried for over a week to reach someone through email, social media comments and messages, phone calls, and chats and no response. I had no choice but to cancel my subscription if the med isn't working and I can't get in touch with anybody why would I stay with this company. Do yourself a favor if you're reading this review and look into another company there are much better, and cheaper companies out there. Absolute horrible customer service same unintelligent guy answers the phone and submits a ticket for you but that is the only thing he is capable of doing. Do better Henry meds!

I was a paying TRT customer for two years, and initially the service was excellent. Unfortunately, things changed after they switched pharmacies.

Three of my last four prescription orders were delayed, and this most recent one never arrived at all. Over the past three weeks, I have called seven times and only reached the answering service. Each time, I was told someone would return my call, but no one ever did. I also sent five emails and received no response. Even the online chatbot simply directs customers back to the answering service.

Throughout this entire process, I was unable to get anyone to tell me where my medication was or provide any meaningful assistance. The only communication I received was an automated email stating that my address had been updated—even though it was the exact same address that has been on file the entire time.

Ironically, they had no problem processing my payment.

Based on my recent experience, customer service appears to have become a very low priority. After weeks of unanswered calls and emails, I canceled my membership and decided to take my business elsewhere. If you're looking for a company that is responsive and willing to help when issues arise, I would recommend looking at other options.

I started out with an oral medication.After 3 weeks of trying to get customer service to help me make a change in medication or to just advise, I still did not get a phone call, email or message in the app. Customer support knows nothing about who they are sending messages to. I have request my money back and still have not spoken to or been in contact with anyone in the company that can help. My advice is use another company because this one SUCKS!

They have been ignoring me for four months about trying to get my medication refill appointments but still charging me every month. I have called, emailed, send tickets in their online system, left messages with their answering service. Do not work with them.

Horrible customer service. It was not always like that, I’ve been using them for about a year and a half without issue, but the last 6 months something changed and their customer service is NILL. They charge your card reliably, without issue every month, but good luck getting a response from anyone if you call/email or submit a ticket. They don’t let you refill a prescription without another appointment, but it’s impossible to make an appointment! They send you a link that will ultimately just say “sorry, no appointments available at this time”. Your requests for customer service will go unanswered, but you WILL be charged every month. It’s shady at best. I’m changing providers and disputing with my credit card company. Run the other way!

As a Critical Care Nurse, I was very hesitant, after extensive research and verification, my wife and I both started with Henry's. My wife lost right around 40lbs and has kept it off, I lost 30 plus, however due to some scheduled surgeries, which I had to stop the medication, every time I started back up it was it was like walking back into my doctors office and saying okay how do we start therapy again. All along the way I was able to make video chat appointments with my Practitioner anytime I needed. Henrys is not one of these online companies where you can not understand any of its employees or customer service reps, due to bad overseas phone connections that are exacerbated by foreign accents, or the only communication is only done thru cell phone apps only? Thank You Henrys,
Respectfully, and gratefully,
Thomas & Lisa P.

Got an email that I needed to schedule an appointment with the provider to continue treatment. The appointment schedule page doesn’t work on the website. I have been trying for days to get someone to call me back. I am out of meds with no way to schedule an appointment to get them. I have sent support request emails and called multiple times with no response. This customer service is non existent.

Meeting and chatting with a Dr was easy, communication with her after my prescription was sent out to me was not even an option on my portal. Reached out to the support team through email 3 months later to find out the Dr is no longer with the company.
The medication that was sent had very little effect & I’ve taken this medication from my in person doctor months before.. the first month I took the medication with my in person doctor I lost 10-15lbs, with this medication I lost maybe 4lbs? I also started feeling a weird pain in my rib area everytime I took the medication. I would be very cautious with this company & who they send you medication through. Please do your research.