Help Ea Reviews 548

May as well have been an AI. Completely useless and lifeless giving per-generated responses and no recognition of what was being said in the chat.

I got the message “expired credentials” when I tried to start up the BF6 Beta, this is how I found out my PlayStation account was linked to a email that doesn’t exist anymore, made my case but apparently there’s never a agent that comes to help, so technically I’m feeling like I’m screwed, EA seriously needs to fix their support policies because I never ever seen a company so incompetent especially for the support side of things. Like why make it so difficult and impossible?

Terrible company. Try and access their support and see for yourself

My customer service agent Chingriso was a great help. He solved my issue in minutes when I thought I was out of options. 10/10.

I've been a long-time Apex Legends player and have made multiple purchases, including the Ultimate+ Battle Pass for Season 24. After EA migrated their servers (AWS), the purchased content disappeared from my account — I have clear proof of purchase, usage, and video evidence of the bug.

I contacted EA Help multiple times, provided everything they asked for, and still got nothing but scripted copy-paste replies. They acknowledge the issue is on their side, but refuse to fix it or offer a refund, hiding behind “policy” even though they failed to deliver the product.

“Our system shows it as delivered, so we can’t help” — is not a valid response when the product clearly does not work.

They claim to escalate, but nothing happens. I’ve spent hours talking to agents who clearly don’t read the full case or make any effort to resolve it. As a paying customer, I expect real support, not dead ends and a fake sense of escalation.

This is not just bad support — it’s an outright denial of responsibility for broken products, and it undermines any trust in EA’s platform. Shameful.

I am not even sure they really read the emails

SWGOH app glitched, not an internet connection issue, and in-game reward lost. Very slow comms from EA help over 5 days, all evidence provided, very respectful engagement, and the last message was basically “I can’t help you right now”. I was looking forward to spending on upcoming hyperdrive bundles but getting treated like this means EA lost another paying customer - I hope not lifting a finger to help a customer to grant a few missed electrons at no cost to EA was worth it.

An unknown person created an account with my email address.
I received 5 emails from EA about the account that I could not respond to
Immediately after receiving the first message I tried to contact EA.
Unfortunately EA blocked the possibility to contact
The telephone number 020 80 83 219 is no longer in use
I think this is very bad service
The account has now been permanently closed

Awful awful help system. Carefully designed to stop you raising a case or getting any sort of resolution.

According to the person on chat the system can just randomly close a case even if you eventually manage to raise one. Very convenient bug - I'm sure they won't be in a hurry to fix that one.

Ensh*tification of EA Help - you want help but they make it so hair-pulling and incredibly difficult to access any useful forms of support.

You will likely end up circling through useless web page articles until you come across a 'email us' or 'chat with us', which ultimately still will get you nowhere, insofar as when you submit an email, it will automatically flag as "waiting for player" asking you to resume the case, even though you have literally just submitted one in which EA Help have yet to answer. Try the supposed live chat and you just get stuck with 'estimated wait time is 1 minutes', of which becomes infinite because nothing happens.

Save yourself some scalp hair and do not buy from these hacks.

Worst support and useless support agents. Can't even find an account. Never buying an EA game again.

I’ve been reaching out to EA Support consistently over the past 14 days regarding an issue with my Apex Legends heirloom — specifically, the one I received back in 2019 when there was no option to choose which heirloom you received. I’ve requested a change to an heirloom of my choice, a feature that has since been introduced to the game. Unfortunately, every interaction I’ve had with support so far has been incredibly frustrating and deeply disappointing.

The agents I’ve spoken with have repeatedly avoided my questions, relied heavily on copy-pasted responses, and failed to provide any clear or logical explanation. A particular point of confusion and dissatisfaction is the incident from Season 14, where every player who logged in received a Lifeline and Horizon emote. These were then quietly removed from accounts and later reintroduced as event-exclusive items — without transparency or clear communication. This isn’t an isolated case either; there are several instances where account-altering changes have been made retroactively with no accountability.

What makes this even more frustrating is that there are records dating back over four years of other players raising the exact same issue, with the response being that the team is “sharing feedback” — yet no progress or resolution has followed. At this point, it feels like the issue is being ignored entirely.

It’s frankly diabolical that the heirloom drop rate is so low, with the only guaranteed method being a 500-pack “pity” counter, and yet there is no system in place to refund or exchange heirlooms, especially for those of us who received them before choice was implemented. This leaves early, loyal players at a disadvantage with no recourse.

All I'm asking for is fair treatment and a transparent, meaningful response. Players deserve better than this.

Review:
My EA account (EA ID: nmmvaeexclha) was banned without warning. I submitted a case (#212797850), which was quickly marked as "resolved" – yet nothing has been fixed. I still can't access my account.

Worse, there's no way to open a new case – the support site only shows help articles, the live chat is unavailable, and emails bounce due to a full inbox. I’ve also tried contacting EA on Facebook and X (Twitter), but I’ve received no reply for days.

If I don’t get access back by June 16, I will lose all my Ultimate Team progress.

This is completely unacceptable from such a big company. EA Support feels non-existent. Please take responsibility and fix this.

After a plethora of back and forth emails to EA “no help”, I keep receiving the same AI generated automated reply which directs me to the EA forums page so I can hope someone from the playerbase can solve my issue? HELLO?!?!? IT’S YOUR F***KING GAME?!?!?! I cannot fathom that they’re asking me to post to a playerbase forum to get help because they can’t be bothered responding or addressing my issue, rather just waste my time and go round in circles with a braindead AI “support” member. This company needs to be taken to court over this. Complete incompetence, disregard for their customers, and overall corporate greed. This company has hit rock bottom.

It's a shame zero stars isn't an option. EA's service is right down there with Microsoft's - ie terrible. Account got hacked and banned and raised a help request 3 separate times, which got marked as resolved 3 separate times without ever receiving a response. On the 4th attempt, I received an email saying I had reported it in the wrong address, and they attached a link. I followed the link and it just takes you back to where I had reported it. I've tried this 3 times now and give up. I suspect it's a money making scam from EA - they get you to buy games that you can't use. Why isn't there some way of holding them accountable!?

They only have ai help which is useless and on the very rare occurrence you do get to chat with an advisor They ghost you half way through them "helping" with your account

If I could give this company 0 stars that would be better as 1 is too many. Banned two of my accounts without giving me any valid reason. One of the accounts had never even run a game yet. I raised multiple cases to try and resolve it but they just response with "we have actioned this correctly as you violated the terms". What terms EA? What exactly did I violate?! This company seriously needs to sort their sh out and ban hackers etc not genuine players. I will never buy an EA game again unless they seriously apologise and restore my accounts.

Horrible customer service. Repeatedly. Glitch in game that makes it unplayable and they take daaaays to fix. Ai responses to questions with more questions. This time it's a ban for nothing. I play on mute but someone has hurt feelings that I won and somehow I'm banned with no resolution from ea. The cheaters own this game and if you beat them you're banned. Can't even quit ea play because they banned my access to quit so I still have to pay. Why would I pay for ea pay when I have no intention of ever buying an ea game again?

My account got hacked and and subsequently banned but the frustrating part is not only EA terrible support website layout making it near impossible to find anything useful but the response time from support of 11 days just to get told "kick rocks" from something that i was physically unable to do due to not being in control of my account on EAs behalf.

This is by far the worst customer support I have ever experienced among all game publishers.

You wait three days just to receive a message saying, "Hi, we're here to help you," followed by a question. This happens three times in a row—I politely provide everything they ask for each time. Then, after ten days, I suddenly get a message: "What is your case about? Let us know," which is clearly just a copy-paste template.

Once again, I politely explain that I was promised help and that I have already explained the situation to several different people. After a few more days of waiting, I get another message saying it’s not the right department and that they will forward my case to the correct team, promising a resolution within 72 hours. Frustrated but still hopeful, I wait, thinking that maybe after two weeks I’ll finally get some help—but nothing happens. A few days later, I receive the exact same message: "Let us know what your issue is and how we can help."

At this point, I resend the entire correspondence, copying every email in chronological order (it’s honestly unbelievable that such a large game publisher can’t see the support history, when even small mobile game companies can). Still, I send it all again, and I wouldn’t even be writing this review if not for what happened next. After a few more days, I get the same template response: "Let us know what your issue is." Frustrated and angry, I told them this must be a joke, explained the entire situation once more, and asked to finally speak to someone competent and actually get help.

And you know what happened after four more days? Of course—they sent the same copy-paste reply: "Let us know how we can help you"