Hedgeapple Reviews 252

Hedgeapple's customer service was excellent and they were proactive in taking care of an issue that I had with a product that I received.

I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. Their customer service is top-notch. Not only did they honor a price match, they were able to cut five weeks off of the delivery time ensuring I had the package before the holidays. I will definitely use them again.

I recently ordered a set of dining chairs from Hedgeapple and the entire experience was terrific from start to finish. Website is easy to navigate, with a great selection of options without being super overwhelming.

What really stood out to me was the customer service. Their team was incredibly helpful — she responded promptly to my questions, kept me updated throughout the process, and made sure I had everything I needed before the chairs were even shipped. It's nice working with a company that has a small team, where you call and you know who will answer every single time and they will know what is going on with your order without being bounced around.

The delivery process was just as seamless. My chairs arrived on time, in perfect condition, and the delivery team was polite and professional. Everything was well-packaged and easy to set up. Wouldn’t hesitate to order from them again — already eyeing a matching dining table!

Do not order from HedgeApple- horrible quality and customer experience.

My item arrived damaged (both the legs of the table damaged and drawer does not work). Refusal to return the item.

My torchiere floor lamp arrived in perfect condition. The packaging of the lamp was meticulous. Hedgeapple kept me informed as to shipping and arrival dates. I wouldn’t hesitate to do business with them again. I was extremely pleased with their service.

It all went well. Product is just as described and delivery was easy.

Customer service was very helpful when I ordered my rug. The rug was delivered sooner than anticipated and is beautiful.

I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nightmare, purchased the same rug from Hedgeapple at a better price (best price I could find online) and the rug was at my door within a few days. I even forgot to input my welcome code discount, and customer service quickly and kindly applied it. Just a great experience all around and will definitely be shopping here again.

Your website was very easy to navigate and checkout was quick. I had an issue with a discount code and emailed you guys. The issue was addressed immediately.

Shipping time is not as indicated when checking was advised 7-10 days it’s been a month! No one can give me an answer on where my sofa is!

Great price, the light arrived ahead of schedule, and looks beautiful!

My experience with Hedgeapple was first rate! I have never purchased anything from them and I had a bad experience with another small furniture company, so I was a little hesitant. But I am happy to report Hedgeapple exceeded my expectations in every way! I love my new table and it was easy to set up White Glove delivery service. Thank you!

Never received my package

The rug was not is stock. We had the option of cancelling the order and getting a refund or waiting for it to come in.There was good communication regarding the status of the rug. It arrived a bit earlier than predicted and it is perfect on our deck

Truly one of the best companies I’ve ever dealt with. An actual person answers your call each & every time & they are so nice, professional & a pleasure to deal with. In addition they always answer any questions you might have. Their return policy is the best & they ship free. A company who you can trust, which is hard to come by today.

Fast shipping on a back ordered item. Everything came securely packaged!

Our mirror arrived damaged. However, Hedgeapple was responsive and quickly replaced the mirror!

Purchased product off website. Accurate description, quality product, timely delivery.

I bought the teal planter, they sent what they had in stock, the blue planter…

Absolutely loved the bedroom furniture from Hedgeapple! The designs are so unique and well-crafted. They truly bring a warm and cozy vibe to my space. Highly recommend!