Hedgeapple Reviews 252

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the products, describing them as beautiful, high-quality, and exactly as expected, often making their homes feel complete. The delivery service is frequently praised for being quick, smooth, and professional, with items arriving in perfect condition and meticulously packaged. Reviewers consistently highlight the outstanding customer service, noting that staff are helpful, friendly, and proactive in communication, often going above and beyond to assist with orders and discounts. The company is also commended for its competitive pricing, offering great value and sometimes even price matching, making quality items more accessible. However, some customers also noted issues with damaged items upon arrival, such as broken pictures or defective furniture, and reported problems with delivery services, including no-shows and extended shipping times. A few other people also felt that customer service was not always able to resolve issues or honor discount codes as expected.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the great quality and appearance of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as top-notch,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of items and their... See more

Price

Customers had positive experiences with price, often highlighting great and fair pricing, with some finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service and delivery team were amazing!!! They constantly communicated status updates and even gave us a heads up when they were one hour out from house. Our new dining table arrived in perfe... See more

Company replied

Rated 5 out of 5 stars

I ordered a picture grouping of three. Unfortunately, one of the pictures arrived broken. Customer service was really amazing. After sending pictures of the damage were given via email, a replacement... See more

Company replied

Rated 5 out of 5 stars

I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nigh... See more

Company replied

Rated 5 out of 5 stars

I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. T... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Wholesaler

About Hedgeapple

Written by the company

HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.

From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.

We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best customer service.

I recently purchased a set of accent chairs and had to return due to damage on one of the chairs. After contacting their customer support they quickly got back to me with answer and options to assist with the process. I was WOWED with their service and they were very helpful throughout the whole experience. I know there are lots of sites out there that are competing for your business, but I would definitely recommend Hedgeapple for your home needs.

17 February 2026
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Reply from Hedgeapple

Thank you for taking the time to share your experience. We’re sorry that one of the chairs arrived with damage, but we’re so glad our customer service team was able to step in quickly and help get everything resolved. We know issues like that are frustrating, so we always try to make the process as smooth as possible when something goes wrong.

We really appreciate the recommendation and the opportunity to earn your business, and we hope we can help with your home projects again in the future.

- The HedgeApple Team

Rated 5 out of 5 stars

Wildwood lamps

I ordered 2 gorgeous Wildwood lamps. When they arrived, there was a mistake involving the finials. I called HedgeApple and spoke to Megan who took of the problem immediately. This company should be proud of her customer service . You can count onHedgeApple!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Heavy Item, Delicately Delivered!

A very heavy marble top & iron coffee table delicately delivered without issue.
A perfect fit and beautiful complement to complete the furnishing of our living room.

6 February 2026
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Reply from Hedgeapple

Thanks for the review Barry, we're so glad to hear you love your new coffee table!

Please let us know if you need anything else!

- The HedgeApple Team

Rated 5 out of 5 stars

I ordered a picture grouping of three

I ordered a picture grouping of three. Unfortunately, one of the pictures arrived broken. Customer service was really amazing. After sending pictures of the damage were given via email, a replacement was sent immediately. Couldn’t be happier with the prints. They look great. Very satisfied and impressed with your company.

1 February 2026
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Reply from Hedgeapple

Thank you for taking a moment to detail your experience with us Ronda! I know receiving a damaged product can be very frustrating, I'm so glad we were able resolve the issue you for you as efficiently as possible.

- The HedgeApple Team

Rated 5 out of 5 stars

This table is both functional and…

This table is both functional and beautiful. Is a statement piece in the area and I get so many compliments. I have many different shades of wood throughout my house so this really fit beautifully in the space.

22 January 2026
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Reply from Hedgeapple

Hey Dana,

Thank you for your review! The Smooch Dining Table was a wonderful choice, I'm so glad to hear you love it as well.

If you ever need anything else, please let us know!

- The HedgeApple Team

Rated 5 out of 5 stars

First the Rug was on sale at a bargain…

First the Rug was on sale at a bargain price! Once ordered I was kept informed on delivery.
It arrived very fast and is so lovely in my den.
Thank you Hedgeapple!

22 January 2026
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Reply from Hedgeapple

Thank you so much for your review Katherine! We always love to hear feedback like this, thank you for being a great customer!

- The HedgeApple Team

Rated 5 out of 5 stars

Recommend Hedgeapple

Their website is easy to navigate. I called to check on shipping and got a live person....big yay! Their price was competitive and shipping was free. Delivery was smooth and the item was safely packaged. Good shopping experience. Recommend Hedgeapple!

9 January 2026
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Reply from Hedgeapple

Thank you so much for your review, Cheryl! We’re really glad you gave us a call and that we were able to help answer your questions. Being able to talk things through with a real person can make all the difference, and we appreciate you taking the time to share your experience.

Thanks again for shopping with us — we’d love to help you again anytime.

- The HedgeApple Team

Rated 1 out of 5 stars

The stool you sent had a defected…

The stool you sent had a defected glaze. You passed this off as basically normal. I had to go to some extent to get Emissary to intervene. Should I expect with my future purchases?

1 December 2025
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Reply from Hedgeapple

Hello Denise,

To clarify, the glaze variation you referenced was reviewed both internally and directly with the manufacturer. The finish was confirmed to be consistent with the natural glazing process used on this item and was not classified as a manufacturing defect.

Despite this, and in an effort to ensure you were satisfied, we worked directly with Emissary to take an additional step that is not standard practice. A member of their team personally unboxed and reviewed multiple pieces of the item you ordered in order to locate one that more closely aligned with your expectations.

This level of involvement went well beyond what is typically offered when an item is confirmed to be within manufacturer standards, and it was done solely as a goodwill effort to improve your experience.

While we’re disappointed to hear that you still feel a one-star review is warranted, we respect your right to share your perspective. We will continue evaluating our processes and product descriptions to ensure expectations are as clear as possible for future customers.

Should you have any additional questions, please let us know.

- The HedgeApple Team

Rated 5 out of 5 stars

Love Hedgeapple!

Quick delivery, great delivery team, and lovely piece

29 November 2025
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Reply from Hedgeapple

Thanks for leaving us a review Claire, we hope you love the new credenza!

- The HedgeApple Team

Rated 5 out of 5 stars

I love my chest from Hedgeapple

I love my chest from Hedgeapple. Customer service and communication were terrific. Top quality and better pricing then elsewhere

26 November 2025
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Reply from Hedgeapple

Thank you for leaving us a review Mary, we are so glad everything went smoothly. Enjoy your new Accent Chest!

- The HedgeApple Team

Rated 5 out of 5 stars

Excellent experience all around

Best price I could find for the reclining loveseat I wanted and I LOVE it! Delivery people had great communication and were very accommodating. Will definitely shop here again!!

16 December 2025
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Reply from Hedgeapple

Thank you so much for taking a moment to leave us a review Julie! Please do come back and shop with us again : )

- The HedgeApple Team

Rated 5 out of 5 stars

Nightstands are beautiful

Nightstands are beautiful! They came well packaged and in perfect condition. They look great in my room!

26 October 2025
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Reply from Hedgeapple

Thank you for leaving us a review Patricia! We're so happy to hear you love your new Annabelle Nighstands, they are amazing!

- The HedgeApple Team

Rated 5 out of 5 stars

Wonderful team and company!

Customer service and delivery team were amazing!!! They constantly communicated status updates and even gave us a heads up when they were one hour out from house. Our new dining table arrived in perfect condition. It made our house feel like a home….Definitely buying more items from this company!

23 November 2025
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Reply from Hedgeapple

Thank you so much for taking a moment to leave us a review Elise! As a small business we try our very best to provide this level of service for each of our customers. I hope you enjoy your new Dining Table, it was a wonderful choice!

- The HedgeApple Team

Rated 1 out of 5 stars

Delivery

I took time off from work, spent the entire day waiting for my delivery only to be utterly disappointed with a no show by metropolitan warehouse and delivery. This was not the first time Metro stiffed me and postponed my delivery date.

15 November 2025
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Reply from Hedgeapple

Hello Jeremy,

I am so sorry to hear about the issues with your delivery date with Metropolitan Freight. Per the communication we see, their driver had to cancel the delivery due to a mechanical break down with their truck. I know that must be incredibly frustrating to take time out of your day only to be told after the fact that the delivery isn't being completed.

I've instructed one of our team members to reach out to you this morning and work on getting this resolved. We will make sure to do everything we can to make this right.

- The HedgeApple Team

Rated 4 out of 5 stars

Artsy center coffee table

First and foremost, my table is beautiful. It’s an art piece! The only reason I didn’t give them a 5 was because my delivery date was moved, but it did arrive and I was very happy with my product.

14 October 2025

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