Hedgeapple Reviews 252

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the products, describing them as beautiful, high-quality, and exactly as expected, often making their homes feel complete. The delivery service is frequently praised for being quick, smooth, and professional, with items arriving in perfect condition and meticulously packaged. Reviewers consistently highlight the outstanding customer service, noting that staff are helpful, friendly, and proactive in communication, often going above and beyond to assist with orders and discounts. The company is also commended for its competitive pricing, offering great value and sometimes even price matching, making quality items more accessible. However, some customers also noted issues with damaged items upon arrival, such as broken pictures or defective furniture, and reported problems with delivery services, including no-shows and extended shipping times. A few other people also felt that customer service was not always able to resolve issues or honor discount codes as expected.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the great quality and appearance of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as top-notch,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of items and their... See more

Price

Customers had positive experiences with price, often highlighting great and fair pricing, with some finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service and delivery team were amazing!!! They constantly communicated status updates and even gave us a heads up when they were one hour out from house. Our new dining table arrived in perfe... See more

Company replied

Rated 5 out of 5 stars

I ordered a picture grouping of three. Unfortunately, one of the pictures arrived broken. Customer service was really amazing. After sending pictures of the damage were given via email, a replacement... See more

Company replied

Rated 5 out of 5 stars

I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nigh... See more

Company replied

Rated 5 out of 5 stars

I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. T... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Wholesaler

About Hedgeapple

Written by the company

HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.

From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.

We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

252 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

No Wait List for Me!

Fast, efficient service with clear communication. I'm very pleased and impressed that they got me a table that was quickly sold out. Thank you Hedge Apple.

28 April 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you so much—we’re really happy we could get you the table in time! Appreciate the kind words and your support.


- The HedgeApple Team

Rated 5 out of 5 stars

Very Happy

Good communication, product shipped on time, good price, quality excellent condition

20 April 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you for your review! We’re glad to hear everything met your expectations. We appreciate your business and hope to work with you again soon.

- The HedgeApple Team

Rated 5 out of 5 stars

Great Service from the Hedgeapple Team

I purchased a small flower pot that unfortunately arrived broken, through no fault of the team at Headgeappls. Amber was quick and helpful getting a replacement ordered, which arrived soon in safe condition. Many thanks to the team for the quick turnaround and excellent customer service.

14 April 2025
Rated 5 out of 5 stars

Pots were perfect!

12 April 2025
Hedgeapple logo

Reply from Hedgeapple

Hey Amber,

We're glad to hear your pots were exactly what you were hoping for!

- The HedgeApple Team

Rated 5 out of 5 stars

A keeper!

The vanity stool was just what I was looking for; it fits perfectly in the area and looks great!
Good quality, a little heavy, but design wise I love it!

1 April 2025
Hedgeapple logo

Reply from Hedgeapple

We’re so happy to hear the vanity stool is the perfect fit for your space and that you love the design! Thank you for your feedback, and we appreciate your thoughts on the quality.

- The HedgeApple Team

Rated 5 out of 5 stars

Delivery was perfect

Delivery was perfect. Loveseat is "as advertised"...and we love it.

5 April 2025
Hedgeapple logo

Reply from Hedgeapple

We're thrilled to hear that the loveseat lived up to your expectations and that the delivery went smoothly! Thank you for your kind words — we’re so glad you love it.

- The HedgeApple Team

Rated 2 out of 5 stars

Did not ship as stated in confirmation…

Did not ship as stated in confirmation email. Called twice regarding shipping and was told it still had not shipped. Cancelled order.

2 April 2025
Hedgeapple logo

Reply from Hedgeapple

Hi Todd,

I'm very sorry for your experience and the frustration regarding the delayed shipment of your Meva - Tigard Console Table. When the order was originally placed, our manufacturer did not process the order in the manner that they should have which caused the initial delays. My team was working with them to get this corrected and had escalated the issue to upper management at Meva so it wouldn't happen again.

I know how frustrating a situation like this is and I truly apologize as it reflects poorly on us and that's never our intention. If there's ever something else we can do to make it right, please do not hesitate to reach back out to us.

- The HedgeApple Team

Rated 5 out of 5 stars

Would recommend!

Kept in touch via emails. Delivered as scheduled. Stools packed nicely

24 March 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you for your feedback! We're happy to hear the stools arrived on time and well-packed.

The HedgeApple Team

Rated 5 out of 5 stars

Great experience!

Best price and quick shipping/delivery!
Love my chairs and would buy from Hedgeapple again!

23 March 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you for your wonderful review! We're thrilled to hear you’re enjoying your new chairs and that the shipping was quick and hassle-free. We can't wait to have you back for your next purchase!

The HedgeApple Team

Rated 5 out of 5 stars

Great experience

Great product and very fast shipping!

24 March 2025
Hedgeapple logo

Reply from Hedgeapple

We’re so happy to hear you’re pleased with your product and that the shipping was quick! Thanks for choosing us — we look forward to serving you again.

The HedgeApple Team

Rated 3 out of 5 stars

Love your products

Love your products - but trying to return items I had to send several reminders -
But, thank you for sending shipping labels

17 March 2025
Hedgeapple logo

Reply from Hedgeapple

Hey Carolyn,

Apologies for any delays in getting your return labels. I'll make sure to talk to our team to see if there's anything else we can do to speed this process up!

- The HedgeApple Team

Rated 5 out of 5 stars

Fantastic customer service and item.

Fantastic customer service and item.

12 March 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you for your kind words! We’re so glad to hear you’re happy with both the product and the service — we’re here anytime you need us.
The HedgeApple Team

Rated 5 out of 5 stars

5 star service!

Fantastic personal attention both online and in the local Hedge Apple Store! Quality and stylish furniture and decor - we’ll definitely be shopping here again,

7 March 2025
Hedgeapple logo

Reply from Hedgeapple

We’re so glad you had a great experience both online and in our store! Thank you for your kind words — we’re excited to have you back for your next shopping trip.

The HedgeApple Team

Rated 5 out of 5 stars

Had a great experience with HedgeApple!

I discovered HedgeApple completely by chance through a Google Sponsored ad. The great price of the piece that I was in search of caught my eye, so I researched this company. I liked that they had a storefront, and the good reviews were a plus. I called to ask a question about the item and Hannah went out of her way to make sure that I was well informed, so I know that I could trust them to place my order. The furniture arrived sooner than expected, and HedgeApple also worked with me to make sure that I could get the delivery type that I wanted. This is such a wonderful company and I'm so glad that I ran across them, because I didn't have a single problem with my purchase!

10 February 2025
Unprompted review
Hedgeapple logo

Reply from Hedgeapple

Hey Brandi,

Thank you so much for your kind words! We are so glad to hear that everything about your order went smoothly and hope that your new bed is just as great. I will be sure that Hannah gets your feedback as well.

- The HedgeApple Team

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