House of Hearing Reviews 

525
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and approachable staff for explaining procedures thoroughly, ensuring that patients feel completely comfortable and at ease during their appointments. Many consumers highlight the exceptional customer service, noting that the team goes above and beyond to provide personalized aftercare and effective solutions. Some reviewers were not happy with certain aspects of their experience, mentioning specific problems like stubborn wax remaining after a procedure, products not meeting personal preferences, or frustrating payment and repair hurdles. A few individuals also experienced difficulties with specific devices or encountered administrative delays when attempting to resolve ongoing service matters.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely professional, helpful, and welcoming... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional and caring staff... See more

Product

Clients share positive opinions on product solutions, with consumers highlighting that hearing aids are... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting that staff are helpful and make every... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was simple and explained thoroughly, staff were friendly and professional. I would highly recommend. I will use again if I need to rather than go to my GP (who is actually an oxygen thief... See more

Company replied

Rated 5 out of 5 stars

Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more

Company replied

Rated 5 out of 5 stars

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more

Company replied

Rated 5 out of 5 stars

My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info


4.9

Excellent

TrustScore 5 out of 5

525 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(525)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Basic hearing check up is free. Lovely premises. Stuart conducted a very thorough check and explained everything really clearly, using amazing tech and clear images. Highly recommend.

19 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're glad to hear that you had a positive experience with Stuart and the team in Edinburgh and we look forward to seeing you back in clinic again soon.

Rated 5 out of 5 stars

I dealt with Michael in Hadleigh

I dealt with Michael in Hadleigh. The experience was excellent. Michael is a very effective and efficient communicator and knowledgeable about hearing processes, testing and hearing aid technology. He is polite and each visit felt like an education, so I always came away having learned a lot more about my ears, my hearing and the use of new aids. On return visits I was shown solutions to anything that had cropped up as an issue about using or cleaning the kit. From the first ear wax removal session with Serena to Michael's educational explanations about how to get the best out of my new hearing aids, the memories are of politeness and effective sessions. Very impressive and recommended if you feel your hearing is starting to fail you.

18 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Paul. We're so glad to hear that you had a positive experience with Michael and Serena and that we managed to help you with both earwax removal and finding the correct hearing solution for you. Please do get in touch if there's anything else we can do and we look forward to seeing you back in clinic again soon.

Rated 5 out of 5 stars

wonderful service

wonderful service, so professional and accessible.

15 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Yvonne. We're happy to hear that you have a positive experience with us in Morpeth and we look forward to seeing you in clinic again soon.

Rated 5 out of 5 stars

we wouldn't go anywhere else they go…

we wouldn't go anywhere else they go above & beyond to help their customers they are the best hearing care any where excellent service & staff.
clive & sue birch

9 March 2026
Unprompted review
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Reply from House of Hearing

Thank you for taking the time to leave such a lovely review, Mr and Mrs Birch. We're glad to hear that we continue to provide excellent support to you both and we look forward to seeing you in clinic again soon.

Rated 5 out of 5 stars

Very professional staff

Very professional staff, resolved my issue promptly. Highly recommend.

26 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, David. We're so glad to hear that you had a positive experience with the team in St Andrews and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

Excellent service at House of Hearing

Decided it was time to have my hearing checked as I was frequently having to ask people to repeat themselves. House of Hearing in East Kilbride was recommended to me by a friend so decided to go there. I was tested by a very helpful lady called Lynsey and was fitted with Oticon hearing aids. I've had three visits so far, one more to go. The whole procedure was very straight forward and very thorough and Lynsey explained everything very clearly. I would be happy to recommend House of hearing.

24 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Alan. I'm so glad to hear that Lynsey and the team at East Kilbride were able to offer you the right support and that you feel properly looked after. We hope you are enjoying your new hearing aids and please do pop in or give us a call if there's anything else we can do to help. ^CW

Rated 5 out of 5 stars

Hear, hear!Since becoming a patient of House of…

Since becoming a patient of House of Hearing, I have received first class treatment from all the staff.

I strongly recommend anyone who needs hearing support to contact this audiology practice in Edinburgh.

1 August 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Edinburgh and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

Review at Ashton under Lyne Branch

The staff at the Ashton under Lyne branch were excellent in all respects. The audiologist in particular could not have been more helpful. Very patient and good at explaining the complexities in simple langue. Inspired confidence.

5 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Edmund. We're so glad to hear that you had a positive experience with us in Ashton-under-Lyne and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

Excellent service and advice and no…

Excellent service and advice and no sales pressure after my hearing test: a good experience.

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're glad to hear you had a positive experience with your hearing test and that you found the information useful. ^CW

Rated 5 out of 5 stars

Had no problems getting my ears…

Had no problems getting my ears syringed staff made me comfortable
Explained what was happening and did a good job clearing my ears it was great to hear normal again .

5 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, James. We're glad to hear that you found the right support with us in Hamilton and we hope to see you back again soon. ^CW

Rated 5 out of 5 stars

Superb service

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed.
My hearing test was conducted in a very professional manner and all aspects were explained clearly. I felt confidence in leaving such an important aspect of my health to Daniel who then advised on what would be best for me based on the results.
He went out of his way to help my husband too at the same appointment. Exceptional service. Many thanks

4 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thanks for taking the time to leave your review, Julia. We're so glad to hear that you had a positive experience with Dan and the team in Warrington and that we were able to meet your expectations. We look forward to welcoming you and your husband back into the clinic soon. ^CW

Rated 5 out of 5 stars

Focused customer care

Visited HoH Morpeth recently for an annual hearing check and servicing of my Oticon hearing aids.

The service was exceptional, but that is the norm!You are treat just as much as a friend whilst you are indeed a customer.

I've used NHS hearing aids in the past. Sarah and the team however provide great service and focus on product solutions that are suitable for you as an individual.

Thanks again to the whole team at HoH.

26 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Elleson. We're so glad to hear that you had a positive experience with us in Morpeth and that Sarah and the team were able to make you feel well looked after. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Earwax removal

The staff are so friendly and put you at ease. Rita is the best earwax remover in the busness

24 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to share your review and your kind words about Rita, David. We'll be sure to pass these on! ^CW

Rated 5 out of 5 stars

Excellent experience at House of Hearing …

My visits to House if Hearing have been helpful, reassuring and ultimately productive. Completely professional yet friendly staff who know their jobs very well. Would highly recommend.

4 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Jean. We're so glad to hear that you had a positive experience with House of Hearing. ^CW

Rated 5 out of 5 stars

Total Appreciation

Professional, courteous and polite and very welcoming.

24 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for leaving your review, Thomas. We're glad to hear you had a positive experience with us in Morpeth. ^CW

Rated 5 out of 5 stars

Great experience at House of Hearing…

Great experience at House of Hearing very friendly, put me at ease, knowledgeable and very kind

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Brian. We're so glad to hear that you had a positive experience with us in Galashiels. ^CW

Rated 5 out of 5 stars

Local and excellent quality.

A quick and through hearing test/servicing of my aids. The friendly manner of Philip made it easy.
The receptionist was friendly and efficient
The ability to drop in if I have a problem is an excellent customer service.

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Pauline. We're so glad to hear that you had a positive experience with us in St Andrews.

Rated 5 out of 5 stars

Felt I was really listened to

Felt I was really listened to. I had a problem with Bluetooth connectivity to my new hearing aids, which audiologist tried hardest to address. However, there was little improvement and at my follow up appointment, the audiologist, Sarah, took moulds and ordered smaller domes. These have yet to arrive, but I am hopeful!

27 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with Sarah and the team in Morpeth - and we're looking forward to seeing you back in clinic shortly. ^CW

Rated 5 out of 5 stars

My appointment was made for my…

My appointment was made for my convenience.
The appointment lasted all of 5 minutes.
If I had read the instructions on how to connect my phone to my hearing aids the appointment wouldn't have been needed.
I was seen by an audiologist on the time appointed. Great service.

27 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Galashiels and that we managed to get you reconnected promptly. We look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Thank you for prompt help

The staff at the Galashiels branch of House of Hearing are always friendly, welcoming and efficient. I left my Sound Clip with them one afternoon, and was offered an appointment the following day to reacquaint it with my hearing aids, and to remind me how to use it. That was very helpful and reassuring.

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Anne. We're so glad to hear that you had a positive experience with us in Galashiels and that you enjoyed your SoundClip demo. Please do pop in or give us a call if there is anything else we can do to help. ^CW

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