The reception was helpful. The reception area ws comfortable. I was 15 mins early but the member of audio staff came within 5 minutes. She was very professional, very reassuring. The suction of the w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady did a great job. She explained everything that was going to happen and emphasised several times that I shouldn’t feel any pain. The wax was v stubborn and took longer to remove than normal bu... See more
Company replied
From my very first appointment with Gavin, I felt immediately a bond of trust. Gavin has never tried to “sell” me any product or service. His advice is always tailored to my requirements but he will b... See more
Company replied
The team at Hamilton were tremendous. They went out of their way to help my housebound elderly mother when she developed problems with her hearing aids. After months of hearing decline we were convi... See more
Company replied
Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
653 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous
Fabulous. Kind, caring, knowledgeable people who make you feel very comfortable and do a great job. My hearing transformed by having wax removed!!
5 October 2026
Unprompted review
Reply from House of Hearing
Thank you for your wonderful review, Joanna. We're so pleased you felt well cared for throughout your earwax removal in Henley-on-Thames. We're so glad it has helped restore your hearing and we look forward to welcoming you back to clinic again in the future.
Everyone friendly from Reception to…
Everyone friendly from Reception to Audiologist.
1 October 2026
Unprompted review
Reply from House of Hearing
Thank you, Maureen, for your review. We're so pleased that you had a positive experience with our House of Hearing team and we look forward to welcoming you back to the clinic again in the future.
Easy booking
Easy booking, good parking, on time appointment. Lady who carried out the treatment very friendly and efficient.Second time using the service and would recommend.
29 September 2026
Unprompted review
Reply from House of Hearing
Thank you, Paul, for leaving your kind review. We're really pleased that everything from booking your appointment to visiting our Ipswich clinic was so convenient. We very much appreciate your continued trust in our service and your recommendation. We look forward to welcoming you back to the clinic again soon.
Clare was fantastic
Clare was fantastic. I was early to my appointment and she took me straight away. I had been struggling with my hearing due to an ear wax blockage for a couple of weeks and it was sorted by Clare in 10 minutes. Would highly recommend and very competitive prices
2 October 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to share such lovely feedback, Sarah. It's great to hear that Clare was able to provide such quick relief at your earwax removal in St Andrews. Please do get in touch if there's anything else we can do to help and we look forward to seeing you again soon.
Warm and professional across all staff
I have had a very bad experience with Boots Hearing Care over the past three years. It was so good to be welcomed with friendly staff and to have things explained to me clearly and confidently. I can't wait to receive my new aids very soon.
1 October 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're delighted that you felt so welcomed by our team and that the information they provided helped you feel confident about your hearing care. We hope you enjoy your new hearing aids and look forward to seeing you in clinic again soon.
Ear Wax Removal -Prompt attention,most efficient and…
Prompt attention,most efficient and painless procedure gave me great relief. Highly recommend.
5 October 2026
Unprompted review
Reply from House of Hearing
Thank you for your lovely feedback, Sandra. It's wonderful to hear that you're pleased with your earwax removal in Lichfield and that it provided such great relief. Please do pop in or call us if there's anything else we can do to support your hearing and ear health.
The lady did a great job
The lady did a great job. She explained everything that was going to happen and emphasised several times that I shouldn’t feel any pain. The wax was v stubborn and took longer to remove than normal but she kept working away patiently until it was all painlessly removed.
1 October 2026
Unprompted review
Reply from House of Hearing
Thank you for sharing your review, Pat. We're so pleased you felt comfortable throughout your earwax removal in East Kilbride. We're really glad we could help and hope it has provided some much needed relief. We look forward to seeing you in clinic again soon.
Very good friendly and polite service
Very good friendly and polite service, made me comfortable and explained everything that was going on.
2 October 2026
Unprompted review
Reply from House of Hearing
Thank you for sharing your kind review. It's wonderful to know that you felt well looked after throughout your recent visit to our Thame clinic. We hope you found the appointment helpful and we look forward to seeing you again soon.
Micro suction earwax removal
Micro suction earwax removal - good service and they have reduced their prices, which represents good value for money.
28 September 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. It's great to hear that you had a positive experience at your earwax removal appointment and we look forward to welcoming you back to the clinic again soon.
Daniel was very friendly and…
Daniel was very friendly and professional. The experience was a lot quicker and efficient than I expected.
29 September 2026
Unprompted review
Reply from House of Hearing
Thank you for leaving your review. We're really glad that you felt well looked after by Daniel throughout your recent appointment at our Warrington clinic. Please do pop in again or call us if there's anything else we can do to support your hearing and ear health.
Excellent service friendly informative…
Excellent service friendly informative staff
2 October 2026
Unprompted review
Reply from House of Hearing
Thank you for leaving your kind review, John. It's wonderful that you're pleased with the service you received at our Burton upon Trent clinic and we look forward to welcoming you back again soon.
A relaxed atmosphere
A relaxed atmosphere where all tests were fully explained by a patient friendly member of staff and there was no pressure on me to rush to a decision on what action to take.
30 September 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. It's great to hear that your recent visit to our Perth clinic was so positive and that our team spent time explaining your test results. We hope the appointment was helpful - please do get in touch if there's anything else we can do to support you.
Ellis is assiduous in cleaning my ears…
Ellis is assiduous in cleaning my ears and is always approachable and easy to speak to.
29 September 2026
Unprompted review
Reply from House of Hearing
Thank you for sharing your review, Helen. We're so pleased to hear that you feel well looked after by Ellis at our Lichfield clinic, and that you had a positive experience at your recent earwax removal appointment. We look forward to seeing you again soon.
Professional and pleasant treatment
I was seen early for my appointment, and Jay, the audiologist, was cheerful, friendly and professional. He explained in detail what was involved both before and during the ear wax removal and was careful and considerate. I was very happy with the procedure and the cost seems to be less than some other companies.
28 September 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Helen. We're glad to hear that you felt well looked after by Jay and the team and that you enjoyed your earwax removal treatment. Please let us know how you get on - we're always here to help.
Had my 2 ears hoovered out "doubt…
Had my 2 ears hoovered out "doubt that's the techniquel term" very welcoming and professional. In and out in 15 mins and the results wr so noticeable as I thought even my balance was better walking out of clinic in Hamilton. Out walking and you wld think I have a trailing orchestra with my headphones on, fully recommend 👍
10 September 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Gerry. We're glad to hear that you enjoyed your earwax removal treatment with us and that you're hearing at your best again. Please do let us know if there's anything else we can do to help.
Ear Wax Removal…
A few years ago I had both ears blocked and House of Hearing in Edinburgh solved the problem. Since then I attend for an annual check up/ ear wax removal. On my recent visit I was seen by Nicole who provided the same excellent service I have always received.
25 September 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Alan. We're glad to hear that you feel well supported by the Edinburgh Clinical Ear Care team and that you've returned to us annually. We look forward to seeing you back in clinic again soon.
Very professional
Very helpful, friendly and kind team. Everyone is very professional and makes me feel very welcome. Consulting rooms are clean and tidy and hearing test booths are well equipped.
I always leave feeling I can hear a bit better.
15 September 2026
Unprompted review
Reply from House of Hearing
Thank you for leaving your review, Lucy. We're delighted to hear that you had a positive experience with us and we look forward to seeing you again soon.
Thoroughly professional!
The service and treatment I received at House of Hearing was excellent. Nothing was rushed and genuine care was taken to do the job. I had visited other places for the same treatment previously. What stood out for me was that in comparison to those other places it was at House of Hearing in Hamilton that I received a thoroughly professional service. I’ll be going back in future.
18 September 2026
Unprompted review
Reply from House of Hearing
Thank you, Brian, for sharing your review. It's great to know that you've found the right support for your hearing and ear care with us in Hamilton. Please do get in touch if there's anything else we can do to help and we look forward to welcoming you back.
I recently bought hearing aids from…
I recently bought hearing aids from House of Hearing at the East Kilbride branch and Lynsey, who is the audiologist that dealt with me, is second to none. She has a lovely manner and nothing is too much trouble for her. She is so helpful with everything and I highly recommend her and also the parking is very good.
18 September 2026
Unprompted review
Reply from House of Hearing
Thank you so much for leaving your kind review, Elaine. We are so pleased to hear that you feel well-looked after by Lynsey and our East Kilbride team. We hope you are getting on well with your new hearing aids and we look forward to seeing you in clinic again soon.
Efficient
Efficient and friendly, well and patiently explained each step of the appointment.
16 September 2026
Unprompted review
Reply from House of Hearing
Thank you for sharing your review, Michael. We're glad to hear you felt well-looked after throughout your appointment and we look forward to welcoming you back to the clinic again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.