HealthHero Reviews 

652
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate how easy it is to book appointments quickly, and many point out that the medical staff are consistently friendly, attentive, and helpful during online consultations. Consumers also find the digital platform extremely convenient for getting prescriptions sorted without needing to wait around for a traditional doctor's visit. Though some reviewers were not happy with administrative hiccups, mentioning specific issues like missing prescription attachments, forgotten sick certificates, or technical glitches on consultation forms. A few individuals also felt that certain referral limitations or strict prescription renewal policies left them needing further in-person care elsewhere.

What people talk about most

Service

Customers had positive experiences with service, highlighting the quick appointments and efficient... See more

Staff

People report positive experiences with staff, highlighting their friendly, professional, and knowledgeable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing message responses and care as speedy,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the service as quick,... See more

Booking process

Consumers find the booking process to be smooth, fast, and simple. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process, asking questions up front on the questionnaire & apt booking went so smoothly. Then GP in question was fantastic. Asked the right questions, the answers I felt were listened to. I felt... See more

Company replied

Rated 5 out of 5 stars

As an adult,finding support for ADHD has been so difficult but through health hero it’s been made incredibly easy! I was diagnosed and treated with great care through this platform and the impact it h... See more

Company replied

Rated 5 out of 5 stars

Dr. Khan spotted my emergency condition during a video call last week, when I was not even thinking about it as it presented in a very unusual way and with mild symptoms, and he insisted with me tha... See more

Company replied

Rated 5 out of 5 stars

From start to end all staff are efficient,helpful,professional,and tge service is so convenient specially when you aren't well enough or able to get an appointment elsewhere. Love this service. Great... See more

Company replied


Company details

  1. Holistic Medicine Practitioner
  2. Doctor
  3. General Practitioner
  4. Mental Health Service
  5. Psychiatrist

Written by the company

Welcome to HealthHero Ireland – where expert healthcare meets digital convenience. We're here to guide you through every step of your health journey, offering online GP services, prescriptions, travel health advice, weight management and ADHD consultation and many more. All of our clinicians are fully qualified and IMC registered.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

652 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(652)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very convenient online service

Very convenient online service. Definetly recommend this beneficial service for workers to avail of without requiring time off work to see GP

20 November 2025
Unprompted review
HealthHero logo

Reply from HealthHero

Thanks for your review Kathleen - we're really pleased you found the service convenient and didn't need to take any time off from work in order to see a GP.

Rated 5 out of 5 stars

I got my first consultation with…

I got my first consultation with HealthHero back in July (weight management). The online consultants are great and very helpful. I always got my prescription sent over to boots promptly after the follow up. I lost 14 kg in 4 months and I highly recommend them for weight management

21 October 2025
HealthHero logo

Reply from HealthHero

thank you, Yomna, we really love hearing our patients positive feedback!

Rated 5 out of 5 stars

Great service

Great service. Used it for travel vaccines. Got an appointment easily, great consultation with doctor and script sent directly to pharmacy.

3 July 2025
HealthHero logo

Reply from HealthHero

thank you very much for leaving your kind words

Rated 5 out of 5 stars

Injured while I fell/lost balance on street

I have booked a consultation with an online GP after i fell and hurt myself and all my worry went away after the schedulled phonecall. He gave me a referral for the ER and advised to go straight away. I had gotten an Xray the same day and got my result that nothing is broken. I was reliefed. Got also a prescription for pain killers and ointment to soothen the pain. Everything was done within a few hours! I am greatfull and highly recomend their services!

26 October 2025
Unprompted review
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Reply from HealthHero

thank you Adina!!!! great to hear nothing was broken and you're feeling relived, and if course thank you for the lovely 5-star review!

Rated 5 out of 5 stars

Firsr time to use health hero and It is…

Firsr time to use health hero and It is an excellent service. The booking process was very easy and you get an appointment straight away instead of waiting a cancellation appointment with your GP. The doctors were excellent and contacted me exactly on the time allocated appointment. If not for the health hero service I could have became worst waiting for the GP.

5 October 2025
Unprompted review
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Reply from HealthHero

thank you Joan for such a positive review!!!

Rated 1 out of 5 stars

A total waste of €39

A total waste of €39. I scheduled an appointment directly requesting a referral for an x-ray. The G.P. knew this from the start but continued to proceed with full appointment asking me questions etc. At the end she said sorry we can't refer to x-ray, I can refer you to your nearest injury clinic (which is Loughlinstown. I drove there yesterday which took over an hour to be told they don't so scans on pelvic regions). G.P. then suggested I go to A& E in wexford town (they send anyone with suspected fractures to Waterford). So g.p. referred me to Waterford a&e (1hr 40 mins away) when there is an x-ray clinic a 10 min drive away who accept G.P referrals (they just suggest that results go to usual local g.p of which details I gave to online G.P). Total waste of my time.have to spend money and queue on in-person g.p tomorrow to get referral I need. Totally misleading and very hard to find ts&cs on website. Would avoid in future.

4 November 2025
Unprompted review
HealthHero logo

Reply from HealthHero

Thank you for taking the time to share your experience. We’re sorry to hear that you felt disappointed, and we do appreciate the opportunity to clarify how our service works.

After an investigation, we can confirm that the GP provided the clinically appropriate referral. For suspected fractures or injuries requiring imaging, online GPs are only permitted to refer patients to an emergency department or urgent care setting where a full assessment and x-ray can be carried out safely.

For patient safety reasons, we are not authorised to issue direct referrals for x-rays through our online service. This is stated on our website in two places under What’s not included in our online doctor service (both on our Services page and in the FAQs). Our admin team also shared this information during your follow-up correspondence and offered to update the referral to a different urgent care or emergency department closer to you if preferred.

We appreciate that navigating services can sometimes be frustrating, especially when you're in pain or worried about an injury, and we’re genuinely sorry that the outcome was not what you were hoping for. Our intention is always to direct patients to the safest and most appropriate care based on clinical guidelines.

If you would like us to revise the referral to a location that best suits you, we’d be very happy to do that — please just get in touch with our Admin team and we will assist promptly.

Rated 1 out of 5 stars

Scam/ stay away for weight loss consultation…

Stay away for weight loss consultation dont waste your money: doctor approves but then was emailed after and told have to go for another consultation at pharmacy.

So even when approved its not even givimg till after another consultation.. false advertisement .

4 November 2025
Unprompted review
HealthHero logo

Reply from HealthHero

HI Emma
sorry to read your feedback.
To clarify; the pharmacy check is not an additional consultation, but rather a patient safety step. This check is carried out to confirm key biometric details such as identity and BMI before medication is dispensed, ensuring that treatment is both safe and clinically appropriate.

Because the medication is a regulated injectable, both our GPs and the pharmacy team are required to follow strict clinical and regulatory guidelines. The verification in the pharmacy is therefore a standard safeguard for patients and an important part of the prescribing and dispensing process.

This process is clearly stated and described throughout the Weight management service page as apart of the service description.

Rated 5 out of 5 stars

Excellent service

Excellent availability of same day appointments, the doctor listened to concerns and put me at ease and prescription available within the hour. Will definitely use again

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Severe neck spasm and needed urgent help

I had a severe neck spasm and was in urgent need of help. So I called HSF Assist. The person who took my call could not have been more helpful. The GP called me back within the hour at the promised time. She was extremely caring and understanding and sent a prescription to my local chemist. As it was the weekend, and as it's so difficult to get an appointment with my own GP, I am very grateful for this excellent service.

21 October 2025
Unprompted review
Rated 3 out of 5 stars

work cert

had a consult yesterday, lovely Gp, was issued a cert for work however without it been stamped my employer will not accept it

2 November 2025
Unprompted review
Rated 5 out of 5 stars

I felt my concerns were listened to

I felt my concerns were listened to. and I was able to discuss and felt more comfortable with the process.

10 October 2025
HealthHero logo

Reply from HealthHero

thank you, Susan, for taking the time to leave this lovely review!

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