Dr.Online - Ireland Reviews 4,101

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and the ease of booking appointments, often noting the availability of same-day slots. Many people appreciate the helpful and professional staff, highlighting their understanding and kind approach. The overall booking process is described as straightforward and convenient, making it easy to access medical care. However, some customers experienced issues with customer service and response times, including delays in consultations or receiving prescriptions. A few other people also felt that some doctors were condescending or did not conduct thorough consultations, leading to dissatisfaction with the advice or treatment provided.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising its ease of booking, efficiency, and... See more

Staff

Reviewers express satisfaction with the staff, highlighting their helpfulness, understanding, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise helpful... See more

Response time

Consumers find response times to be ambiguous. While some reviewers praise the speedy responses, with some... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy, efficient, and... See more

Based on these reviews

Rated 5 out of 5 stars

Have to be honest wasn't sure to expect, but when the local GP isn't usually available for 3/4 days and its a bank holiday weekend I said I'd give it a try As I was up early, great to get an appoint... See more

Company replied

Rated 5 out of 5 stars

Easy to book, efficient, punctual. Dr. Hira was really nice and understood my situation perfectly. Something to highlight is that there was a lot of availability on the same day to book, which makes i... See more

Company replied

Rated 5 out of 5 stars

All your doctors I have met in person and at the Ennis surgery including the reception staff have always been respectful and professional.As a 60yr old I would call your service "old school doctoring"... See more

Company replied

Rated 5 out of 5 stars

I had an excellent appointment with Dr. Ghaznan yesterday morning. I always ensure to book a slot when he is available to see me. He is an outstanding doctor and I am enjoying the rapport and trust I'... See more

Company replied


Company details

  1. Home Health Care Service
  2. Child Health Care Center
  3. Doctor
  4. Mental Health Service
  5. Women's Health Clinic

About Dr.Online - Ireland

Written by the company

Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.

Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.

We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.

Dr.Online is not about the future of Medicine. It's about the present!

Written by the company

Comfort and Versatility of Online Consultations
Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
The Best Doctors
From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
A Global Community
Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
Assistance in Multiple Languages
Our global support is available with a dedicated team ready to help, regardless of your location or time zone.

Quick, Simple and Secure Scheduling

Consultations with Certified Doctors

We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.

Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this GP service.

I was charged €45 for a phone consultation that lasted only a couple of minutes in total. The first call was ended abruptly, and I had to call back myself. Overall, I had very little time to explain my situation properly, and the consultation felt rushed and lacking engagement from the doctor.

I also left the consultation without clear information about my prescription. The medication name and instructions were not clearly communicated, which is unacceptable in a medical context.

Additionally, I specifically mentioned that I work as a delivery van driver and needed treatment that would not affect my ability to drive safely. I am not confident that this was properly taken into account.

Overall, I feel the service was poor value for money and not up to a reasonable standard of medical care. I would not expect a consultation of this quality for the price charged.

I hope the provider takes this feedback seriously and improves their service.

15 April 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Ruben,

Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.

We sincerely apologise that your consultation did not meet your expectations and that you felt the call was rushed and lacking in clear communication. We understand how important it is for patients to have enough time to explain their concerns and to receive clear guidance regarding treatment and prescriptions.

We also appreciate your comments regarding your work circumstances and the importance of ensuring any treatment takes this into account.

Please be assured that your feedback is being taken seriously. A member of our Customer Service team will contact you shortly to follow up and assist you further.

Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK

Rated 5 out of 5 stars

Fast and Efficient

Fast, Efficient, and didn't cost an arm and a leg.

I opened the site up to book an appointment after work and was expecting to be booking for AT LEAST a day or two in advance. I had my prescription within the hour. I had a phone appointment 45 minutes after I opened the website and 15 minutes later my pharmacy confirmed they'd received the script and I could come pick it up now.

During the call it was clear the doctor has reviewed what the form said my reason for booking was, she asked follow up questions, confirmed I'd no allergies, and asked about my current medications etc. She diagnosed me and forwarded my prescription to my chosen pharmacy.

I actually had to take a minute after it all was over and done because I've genuinely never had as fast and easy a medical appointment in my life (And I've had "free" doctors appointments through insurance) 10/10

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Great availability and quick at arranging appointments. Dr is brilliant, listens gives advice but also respects your decision.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

“Excellent service. I had a video consultation with Dr. Ghaznain, who is clearly very experienced and quickly identified the cause of my symptoms. I felt confident and reassured throughout.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

I repeatedly asked for a sick note

I asked for a sick note, and was ignored!! I emailed, I sent a Whatsapp and each time I was ignored, I paid the €45 and was willing to pay the extra €10 for the sick note which I needed last Monday. I had to go to my own doctor and payment another €65!!

13 April 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Norman,

Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.

We sincerely apologise that your request for a sick note was not addressed despite your repeated attempts to contact us via email and WhatsApp. We understand how frustrating and inconvenient this must have been, especially given the additional costs you incurred as a result.

We would like to clarify that there may have been a system issue which meant your request was not correctly received or forwarded to the doctor for review. We are currently looking into this internally to understand what happened and prevent similar situations in the future.

Your comments will be taken seriously as part of our service improvement process.

Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK

Rated 5 out of 5 stars

I was treated quickly

I was treated quickly, respectfully and cared for.
Prescription was sent in a timely manner and was discussed with me in depth in advance

13 April 2026
Rated 3 out of 5 stars

Quick and affordable, slight delay

Pretty good experience with Dr.Online. I was able to book an appointment the same day and it was cheaper than I expected.

I did have to wait about 30 minutes after my scheduled time to actually speak with the doctor, which was a bit annoying. But once I got through, everything was sorted quickly.

Overall, handy service and I’d use it again.

14 April 2026
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Angel,

Thank you for your feedback, and we are sorry to hear about the delay you experienced. This is not the level of service we aim to provide.

We sincerely apologise for the waiting time before your consultation, and we are glad to hear that once the appointment started, everything was resolved efficiently.

We appreciate your positive comments and your willingness to use our service again. Your feedback will be reviewed internally to help us improve our scheduling and overall patient experience.

Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK

Rated 5 out of 5 stars

Quick response

Quick response, no waiting for an appointment and prescription sent to my local chemist. Very good service!

17 March 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Margaret,

Thank you for your kind feedback! We're delighted to hear that you found the service quick and convenient, with no waiting time and a seamless prescription process. Providing efficient and reliable care is our priority, and it's great to know we met your expectations. We look forward to assisting you again whenever you need us!

Warm Regards,
Naomi, Dr.Online Assistant

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