Harper Kendall Reviews 114

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I’m absolutely in love with my Belcher bracelet. The chain is strong but still dainty enough to look elegant on my wrist, and the heart charm detail is just beautiful — delicate filigree with a secure... See more

Rated 5 out of 5 stars

This company has excellent customer service. I bought a locket necklace and I wanted to send it back to have it engraved. Customer service were excellent, they allowed me to send it back and wi... See more

Rated 4 out of 5 stars

Well presented and well packaged- had a reasonable first time purchase discount. My only gripe would be the photos gave the impression that the item (infinity link) and chain were bigger than what... See more

Company details

  1. Jeweler
  2. Costume Jewelry Shop
  3. Jewelry Designer
  4. Jewelry Store

Written by the company

Beautiful contemporary luxury jewellery with our distinctive signature character and bespoke design.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

114 reviews

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Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Don’t trust them

Asked about the weight of a bracelet and they refused to tell me.
Rule number 1) Don’t trust ANY jewellers who can’t / won’t tell you the weight of the item / metal they are selling.
That basically means it weights peanuts and they are charging you over the odds ….

5 August 2025
Unprompted review
Harper Kendall logo

Reply from Harper Kendall

That is not the case at all. We always provide the weight information and details when available. Unfortunately, in this instance, we could not provide you with the weight information of that particular bracelet since we do not hold the weight information for every single piece due to the huge number of jewellery pieces we carry on our store. However, we always try and provide any details in regards to weight or any other information as best we can if it's available on our system. We apologise for any inconvenience.

Rated 5 out of 5 stars

Great

I purchased a necklace that I absolutely love! I Ordered it on monday and received it on thursday. It was very easy to communicate with the company as responses was always very quick. The packaging was a joy the jewellery box was nicely wrapped etc. I would recommend and purchase again from this company.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a 9carrat bangle

Ordered a 9carrat bangle. It has arrived and weighs as much as a feather. Very small and flimsy for £500. Not great value. Packaging was nice though. Will be going into a jewellers in person next time than ordering online.

5 February 2025
Rated 5 out of 5 stars

Great service

I bought a gold bracelet which arrived within 2 working days, the bracelet was too small for me and had to be returned, had it fit I would have kept it. The returns process was simple and efficient. Definitely would buy from them again in the future.
Can’t fault the service

19 February 2025
Unprompted review
Rated 4 out of 5 stars

Bracelet is as described

Bracelet is as described I’m very pleased with item just how I imagined it would have liked a choice of a heavier one , fits perfectly (7”)..only downside was delivery took a week to ship ,but overall very happy

16 January 2025
Rated 1 out of 5 stars

I had to pay EURO 66,- to customs to…

I had to pay EURO 66,- to customs to have this delivered and there was no mention of this during the sale while (now that I did pay it) it was easy to figure-out, yet the company could not easily add it

8 January 2025
Harper Kendall logo

Reply from Harper Kendall

We are sorry that you had to pay customs duty for your item. But unfortunately, that is something which out of our control since we do not take responsibility for assistance in that matter since every country has its own and very different customs laws and regulations where mostly customs duties are not charged on our products so we cannot in advance mention this to our customers. However, this is clearly mentioned and stated in our shipping policy. https://www.harperkendall.com/pages/shipping

Rated 4 out of 5 stars

Nice but smaller than expected

Well presented and well packaged- had a reasonable first time purchase discount.
My only gripe would be the photos gave the impression that the item (infinity link) and chain were bigger than what actually was sent.
It’s very delicate and I’m not sure if it will retain its value.
Although it was a present to be handed down to the next generations- I like my presents such as this to have value.

10 December 2024
Rated 5 out of 5 stars

Great online jeweller

Great choice on website. The product arrived promptly and well packaged. The product was as attractive as it had looked online so both the recipient and I are very pleased with the purchase and service.

28 August 2024
Rated 5 out of 5 stars

Opal ring

I would definitely recommend Harper Kendall. I ordered an Opal ring online. Arrived after a few days, absolutely beautiful ring and great quality too. I would certainly use them again

8 August 2024
Rated 1 out of 5 stars

I did not receive my earrings

I did not receive my earrings.

The earrings for me were 347 dollars which was a lot because I usually buy silver but I decided to opt for gold this time. Well apparently there were supposed to be in my mailbox Friday. I checked today and there is nothing there. How am I supposed to buy anything in the mail if I might be out 400 dollars every time. It says they aren’t responsible for their items. What would you do?

29 January 2024
Unprompted review

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