Easy to order online. Great communication. Item arrived in a lovely gift box and quickly. Thank you.
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I’m absolutely in love with my Belcher bracelet. The chain is strong but still dainty enough to look elegant on my wrist, and the heart charm detail is just beautiful — delicate filigree with a secure... See more
This company has excellent customer service. I bought a locket necklace and I wanted to send it back to have it engraved. Customer service were excellent, they allowed me to send it back and wi... See more
Well presented and well packaged- had a reasonable first time purchase discount. My only gripe would be the photos gave the impression that the item (infinity link) and chain were bigger than what... See more
Company details
Written by the company
Beautiful contemporary luxury jewellery with our distinctive signature character and bespoke design.
Contact info
22 Hatton Garden, EC1N 8BA , London, United Kingdom
- 0844 330 0141
- info@harperkendall.com
- harperkendall.com
4.3
Excellent
114 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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Smooth Transaction
Easy to order online. Great communication. Item arrived in a lovely gift box and quickly. Thank you.
24 April 2026
This company has excellent customer…
This company has excellent customer service. I bought a locket necklace and I wanted to send it back to have it engraved.
Customer service were excellent, they
allowed me to send it back and within a week I had my necklace back!
It’s a truly wonderful piece and I’m loving it!
Thank you so much
Rochel
27 January 2026
A wonderful experience for a sentimental purchase!
My purchase through Harper Kendall's website was so easy. The package arrived from London to the US quickly, with tracking provided. It was safely shipping and the pendant was exactly as pictured. I had been searching for 5yrs for a lost/stolen pendant that was a gift from my late father. I looked online and in every jewelry store without luck - until I saw this one. I cried and knew whatever the price it was worth it. I didn't know how much it would mean when I opened the box -- but it was so incredibly special. The pendant is stunning!!! I wasn't expecting a chain, but it was a nice surprise. I'd also like to thank customer service for quickly refunding the shipping charge that was added in error. An all around fantastic experience!!
26 February 2026
Reply from Harper Kendall
Thank you for your kind and positive review. We are very pleased to hear you are happy with your pendant and have finally found exactly what you were looking for and searching for after all these years for this particular pendant, since this holds such meaning and sentimental value for you.
Kept me updated with my order,great…
Kept me updated with my order,great quality item and fast delivery
10 February 2026
Amazing customer service
Amazing customer service. One of the best I’ve ever received. Thank you! Gorgeous product too.
25 January 2026
Unprompted review
Great product -prompt delivery
15 January 2026
Ordered a 20 inch necklace but got 18 inch
Ordered a 20 inch necklace and they sent 18 inch. When requested return they insisted the order was right, but measured it and certainly was the wrong length. Return was approved, but not a good experience.
6 January 2026
Reply from Harper Kendall
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Necklace lengths can sometimes vary slightly depending on several factors, including the specific style of chain, the design of the clasp, and the method used when measuring. In many cases, the stated length refers to the full length of the chain, including the clasp, and certain chain styles or link structures can also influence how the piece measures when laid flat.
Our team checks items against the listed specification before dispatch, and based on our assessment, the chain supplied matched the ordered length according to standard jewellery measuring practice. That said, we fully understand that fit and expectations can vary, and we appreciate you taking the time to raise the concern.
If a piece ever arrives and does not feel right for you, we are always happy to help resolve the matter. If, for any reason, a chain is not as described or the length is not suitable, we are more than willing to arrange an exchange for an alternative length where possible. Ensuring customer satisfaction remains a priority for us.
Fantastic customer service
Absolutely brilliant customer service, there was a problem with the post, which is not the jewelers fault. They contacted the post and kept me up to date with the tracking system. I purchased some beautiful rose gold heart earrings that were well worth the wait. Thank you for your service. Kind regards Lisa Marie Wedge
4 December 2025
The courier company put the parcel when…
The courier company put the parcel when delivered in my bin.
15 November 2025
Love them !!!!!!
Lovely Silver / black earrings that I had been looking to find for quite a while as I had a very similar pair previously and lost one sadly !!
Arrived fairly quickly ,well packaged and Beautifully boxed
Love them !!!!!
28 October 2025
Nice quality.
21 October 2025
Professional site
Professional site, easy to order, and the ring I requested arrived in very good time with excellent tracking communication. Overall, I am one pleased customer.
14 October 2025
I’m absolutely in love with my Belcher…
I’m absolutely in love with my Belcher bracelet. The chain is strong but still dainty enough to look elegant on my wrist, and the heart charm detail is just beautiful — delicate filigree with a secure clasp that feels really special. It’s one of those timeless pieces you can wear every day but also dress up for an occasion. I’ve already had compliments on it and couldn’t be happier.
23 September 2025
Unprompted review
FAKE STERLING SILVER
FAKE STERLING SILVER
Bought myself a sterling silver cameo necklace. The silver is fake. And it’s not a genuine cameo. Would’ve been fine if it didn’t cost me £140
11 September 2025
Unprompted review
Reply from Harper Kendall
Sorry, but you are very much mistaken. The sterling silver is not fake and is completetly 100% genuine. All our jewellery is fully Hallmarked and Certified genuine, if you had any concerns, you should have contacted us directly before leaving an incorrect review when we could have clarified things if you had any concerns.
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