Ordered mudflaps for my car. Wrong mudflaps arrived, sooner than expected, and I notified Harfington. Not possible to return items, however, my payment was returned with an apology for getting the ord... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered stainless mesh. Didn't realise it was coming from China. Arrived in 8 days. Good quality.
Company replied
Found replacement parts for bird feeders that I couldn't elsewhere, parts arrived promptly and in good condition
Company replied
The 100mm binding posts had excess paint in the threads. The screws would not bite and I thought the thread on the posts were bad. These were fine after I realized I would not cross thread them. O... See more
Company replied
Company details
Written by the company
Harfington is a professional hardware tools and accessories online store, offer electronics components, industrial equipment, lights and security parts. Buy now!
Contact info
Room 1111, 11/F, Metroplaza, Tower 2, 223 Hing Fong Road, Kwai Fong, New Territories Hong Kong SAR (Note: this is not a returning address), Hong Kong
- +852 24838901
- info@harfington.com
- harfington.com
3.7
Average
409 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yet another Chinese business that…
Yet another Chinese business that tricks you into thinking they are in the UK. And as the days and weeks go by and you still do not have your goods you discover hidden away in the small print that they are in China. Added to insult their tracking number is false and they ignore emails.
5 December 2025
Unprompted review
Reply from Harfington
Hi Masao,
I'm sorry to hear that you're not 100% satisfied with this.first,it will gets tracking number after we packing.therefore you could not check any delivery info before parcel send out.
regarding the email issue,we have work time for email solving.moreover,we have lots of emails everyday.that means,we usually take time to check and reply.but we all replied customers mail.maybe you can send one more mail to our team,they will follow up ASAP.
I'm so sorry for this inconvenience.
Best regards,
Harfington
Reply from Harfington
Hey Kevin,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Order two air vents order never shipped…
Order two air vents order never shipped but they didn't mind taking the money. Scam site avoid at all cost
17 November 2025
Unprompted review
Reply from Harfington
Hi Christopher,
I'm sorry to hear that you're not 100% satisfied with this.I saw you placed this transaction on 18th Nov,and we sent to logistics company at that day,and they shipped on 25th Nov.currently the parcel is on the way.and our customers service team contact you and follow up this parcel tracking.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Well I order product that was not in…
Well I order product that was not in stock but no one told me until I chased it up still waiting fur the product
If it’s not in stock you not gave it on website
1 November 2025
Reply from Harfington
Hi Christo,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
My order never arrived .
My order never arrived .
Communication is terrible .
Oh and by the way there is no communication from you in my spam folder before you fob me off with that lame excuse .
This is a scam site . Take your money and run .
Avoid .
Yes there is a percentage of people that are happy and a lot who are not
6 November 2025
Unprompted review
Reply from Harfington
Hi Customer,
I'm sorry to hear that you're not 100% satisfied with this.according to your trustpilot user name and without the reference transaction number,we could not confirm your transaction.please contact our customers service team,they will help you solve this issue.sorry for this inconvenience.
Best regards,
Harfington
Product availability and immediate part was approved for delivery.
Product availability and immediate order. Hopefully promising for fast delivery.
31 October 2025
Reply from Harfington
Hi William,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Reply from Harfington
Hi John,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
prompt and reliable service
1 November 2025
Reply from Harfington
Hi,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Reply from Harfington
Hi Franklin,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Good company to deal with.
Ordering was simple and the product was as described . The product arrived in good time. I would order from Harfington again
1 October 2025
Reply from Harfington
Hi Adrian,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Ordered some weather stripping door…
Ordered some weather stripping door seal tape, and according to Shop, has been delivered on the 6th October… but not to us (in the UK) but to somewhere called Derby in Wichita! Would like a full refund please as this is unacceptable, but doubt that will happen. Will wait to see if we get a response.. update… this item has now been delivered, so no longer in the USA, upgraded from 1 star to 3 stars as no communication from the company and unable to track the order…
12 October 2025
Unprompted review
Reply from Harfington
Hi Mark,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Dispatch delayed for ages
Dispatch delayed for ages. No information provided. Poor website
6 October 2025
Unprompted review
Reply from Harfington
Hi John,
I'm sorry to hear that you're not 100% satisfied with this.according to your user name here,we could not find out your info in our backend.can you please send email here : info@harfington.com
our customers service team will follows up this issue.sorry for this inconvenience.
Best regards,
Harfington
You don’t stuff me about
You don’t stuff me about, I pay through PayPal, you send the purchase, and it’s ALL GOOD ! (I’me 82 yrs old)
1 October 2025
Reply from Harfington
Hi Raymod,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Looks efficient up front. Proof will be on receipt!
Approval on receipt!
Received on time and exactly as pictured. Thanks.
1 October 2025
Reply from Harfington
Hi Robert,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Reply from Harfington
Hi Jonathan,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
TOTAL FRAUD, DISHONEST, LIES AND USED FAKE POSTAGE !!!!
My items never arrived.
This comes from CHINA which is not apparent.
WHY?
BECASUE THEY ATTEMPTED TO USE COUNTERFEIT POSTAGE AND USPS SEIZED IT!
First the item is being held by USPS as they did not pay postage to deliver it.
Harfington said it was a technical issue and it is moving, which was a flat out lie.
Usps confirmed it it not paid for, not moving at all, and will not unless they pay for it immediately.
Usps will confiscate the item.
I can not pay for it.
Harfington was extremely dishonest with their response.
Harfington first blamed their Chinese carrier, then the USPS, and then again the USPS.
They have changed the story and LIED multiple times but flat out they USED COUNTERFEIT POSTAGE!!
DO NOT BUY!!!!
I would attach a USPS screenshot if I could.
Harffington then ASKED ME TO REMOVE A DISPUTE WITH MY BANK SO THEY COULD REFUND ME.
REALLY??????
24 September 2025
Unprompted review
Reply from Harfington
Hi Leo,
I'm sorry to hear that you're not 100% satisfied with this.Due to the recent increase in shipment volume, the USPS payment system experienced a temporary failure.this is why USPS answered you that we did not pay yet.they said needs time to recover the system.we also promised to refund for you if you think we dishonest,and we already applied and bank also need time to deals with it.please keep in touch with our customers service team,they follow up this issue.
sorry for this inconvenience.
Best regards,
Harfington
Dishonest
Ordered 100 plastic pipe end caps. Advertised price $10 for a bag of 50, 20 cents each. Received 2 end caps. After raising the issue and waiting some days…
Hi George,
Thanks for your letter.
As we confirmed, we are sorry that there exists some issues on the website.
The product should be only 1 item for each.
We have already updated the product information.
To fix this case, would it be acceptable for us to offer you a 20% refund as compensation?
If you have any other questions or need further assistance, please feel free to contact me.
Best Regards,
Betty
Harfington Customer Service
24 September 2025
Unprompted review
Reply from Harfington
Hi George,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Reply from Harfington
Hi Wojciech,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Took the company 2 weeks to ship
Took the company 2 weeks to ship the product and another 2 weeks shipping time. If you order from the better be willing to wait a month plus to get it. I still don’t have my purchase and the tracking numbers don’t work. I have no idea when I’ll get it.
31 August 2025
Reply from Harfington
Hi Roman,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Part fit well
1 September 2025
Reply from Harfington
Hi William,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
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