Handy Gardeners Reviews 

380
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for arriving promptly on schedule, working exceptionally efficiently, and always leaving outdoor spaces impeccably neat and tidy. People deeply appreciate the fast responses, fair pricing, and reliable overall quality of service provided for all kinds of routine garden maintenance tasks. Some reviewers were not happy with unexpected extra costs for debris disposal and certain limitations regarding waste removal services during their projects. A few other people also felt that scheduling and communication could be problematic, pointing out occasional unreliability, rushed appointments, or frustrating customer support interactions.

What people talk about most

Service

People report high satisfaction with the gardening service, highlighting efficient execution and professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Price

Consumers find price to be positive and note that services are reasonably priced and worth every penny.... See more

Response time

Clients share positive opinions on response time, noting that staff members are consistently quick to reply... See more

Value for money

Reviewers highlight positive aspects of value_for_money, noting that the services provided are consistently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Maintenance is key - this is what Handy Gardeners do best. It’s been approximately 3 years since they have been maintaining our mum’s garden, and it looks superb. We like to use the same team, however... See more

Company replied

Rated 4 out of 5 stars

The experience I had with handy gardeners was very good. From initial communication to the booking and attendance of the gardeners was fantastic. The garden was done superbly and the gardeners came eq... See more

Company replied

Rated 4 out of 5 stars

I have had an operation and cant maintain my garden at the moment. I needed hadges trimmed, lawns mowed and general tidying up.They turned up on time and did the work I needed doing efficiently and qu... See more

Company replied

Rated 4 out of 5 stars

I have used Handy Gardeners several times now. They are quick to come back to with a quote and quick to set a date for the work. Our garden was a total mess and they cleared the garden and it looks gr... See more

Company replied


Company details

  1. Garbage Collection Service

Information provided by various external sources

Whatever your patio, lawn and garden care needs are, we are the Handy Gardeners in London, capable of providing you with competent garden maintenance. We can ensure that you and your garden are always treated to the highest standard of gardening services, with our expert help making a real difference around the outdoor area of your home.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.4

All reviews

(380)

92 reviews in the last 12 months

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Rated 1 out of 5 stars

Did the job in the main but didn’t…

Did the job in the main but didn’t !!!!!
They cleared and generally tidied my garden but things I would not recommend
I got a false quote. I had stated pressure washing, but was told after the quote actually on the day that it was extra…..they hadn’t even got the equipment with them !!!
The bill I got an invoice to pay a gardener that wasn’t there and eventually paid the gardener that did the job and I was even hassled by a return visit by the gardeners demanding to be paid…Disgraceful
I will definitely never be using this company again please be very aware you have been warned
Not straightforward in any way, far more hassle than pleasure

7 June 2023
Unprompted review
Rated 5 out of 5 stars

They did a great job with my overgrown…

They did a great job with my overgrown garden! Todd was the lead gardener and was very professional.

My only minor complaint with the company is not making me aware of extra payment for removal of waste.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Todd and Milenn were a fantastic team…

Todd and Milenn were a fantastic team who did my garden justice this week. Both were most polite, respectful, hard working and punctual. They did an absolutely brilliant job and checked with me along the way about what needed to be done. Would definitely be a return customer.

31 May 2023
Unprompted review
Rated 5 out of 5 stars

5 stars

Todd and his team did a great job at pruning my monstrous hedge. They were quick but extremely efficient, making sure along the way that I was happy with their job and left the garden spic and span. I definitely recommend them.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Just not gardeners.

They wasted time doing what they hadn’t been asked to, they didn’t do what they had been asked to and they destroyed gooseberry bushes which they had specifically been asked to look after. Possibly worse than the gardening was the totally dismissive attitude of Mia in the office to my polite and justified complaint.

13 May 2023
Unprompted review
Rated 5 out of 5 stars

Handy Gardeners did the most fantastic…

Handy Gardeners did the most fantastic job on our garden. They worked very hard and efficiently, and surpassed my expectations as to what they got done within the timeframe. I was really impressed and will definitely be using them again! Can’t recommend them enough.

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Delighted with Todd and his team

We arranged for Todd and his team to sort out our front garden. They were friendly and worked incredibly efficiently. They went above and beyond - to remove a tree that had self -seeded and was blocking light from the window. We are very happy with the outcome. We’ll definitely be using Todd and his team again and would recommend them to others

13 May 2023
Unprompted review
Rated 4 out of 5 stars

Our communal front garden needed a good…

Our communal front garden needed a good spring clean, and I am
Very happy with the work that Todd did . It was a tough job ( lot of weeding) and Todd did it all . I appreciated that Todd kept me engaged / informed throughout the job. Good job overall

6 May 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

Todd and his assistant were friendly and efficient and did an excellent job, the garden looks great, and I'm really pleased with the work they did.

8 May 2023
Unprompted review
Rated 5 out of 5 stars

I have now used Handy Gardeners 3 times…

I have now used Handy Gardeners 3 times and have to say I am extremely happy with their work. Having gone through 2 lots of gardeners beforehand who were not up to par finally found a team who were. Prices are reasonable however please make sure you are aware how many bags of garden waste have to be taken away as that can work out expensive.
I will definitely be using them again!!

3 May 2023
Unprompted review
Rated 1 out of 5 stars

HG Poor, rushed work

HG was hired to do garden work. I have never seen such shoddy work and after such poor, rushed work they insisted I pay over £1,000. The 3x3.5 concrete layer is uneven and has holes. My shed was mounted on it using broken left over sticks to balance ita, the sleepers were left unsecured and therefore now loose and the rest of the job was pretty much the same. What should have taken 1.5 days took two weeks. They would not respond to correcting their workers errors insisting they were professional. I invited them to place the evidence I sent to them, on their website, if they really believed the work was of good professional standard. Of course they did and would not. I was harrassed and told I was being "ridiculous". At no point did they accept fault or offer to respectfully meet the standard they claim. Their website does not portray what I received. Rather than take the risk of hit and miss work, please be watchful of who you hire at every point. Service being paid for should be consistent for everyone and not deliberately sloppy for others.

9 April 2023
Unprompted review

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