Handicare Stairlifts UK Reviews 

1,918
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and professionalism from initial contact to installation. Many highlight the helpful, caring, and respectful staff who ensure a smooth, informed process. Reviewers are highly satisfied with the product, describing stairlifts as easy to use, reliable, and significantly improving mobility. However, some people mentioned difficulties with communication, such as unresponsiveness or rude staff. A few customers also reported product reliability issues, including breakdowns or significantly delayed service appointments, sometimes with concerns about unexpected charges.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency and professionalism... See more

Staff

Customers consistently report positive experiences with staff, highlighting their politeness,... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with their stairlifts, noting... See more

Customer communications

Customers had ambiguous experiences with contact, with many praising the ease and efficiency of initial... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From first contact with Handicare stairlifts it was clear they do care. Their warm welcome, all relevant information, staff and efficiency are very good. The chair lift is now installed and Dad has f... See more

Rated 5 out of 5 stars

Made the call lovely lady on the phoned arranged for a lovely guy to come explain things to me and my mother. It took only a few days to sort the order for a fitting the following week, Had issues wi... See more

Rated 5 out of 5 stars

Had a stairlift installed for my mother after an accident. Had several firms come and quote etc. Handicare were the only ones to check her size weight etc. All contact was excellent and the driver del... See more

Rated 5 out of 5 stars

This company has been 100% from the first telephone call down to the engineer fitting. There was a bit of confusion the day before with delivery but was rectified straightaway. The engineer was a po... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

Safe, reliable equipment for people with reduced mobility, and their carers, to help make their everyday life easier #accessibility #stairlifts #bathing


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(1,918)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish service was very…

From start to finish service was very professional , the three guys who visited with regards to stairlift , were very polite , on the day of stairlift being fitted the guy went through everything with me so I understood how it worked , if you want a stairlift with great service then this is the one to choose

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Loved how quickly they sent surveyor to…

Loved how quickly they sent surveyor to the house and then even more happy they installed the stairlift within 3 working days. The installation guys were very quick and cheery too. I would recommend Handicare anytime. Plus they're great stairlifts
Yti

18 December 2025
Unprompted review
Rated 1 out of 5 stars

A DISASTER

A DISASTER
This is a Review after 6 months. From the start this has been a Disaster. Very carefully measured the max area involved and marked these clearly on the skirting. Not complied with without problems. Next issue is that various people from different companies come along with different jobs - cutting the floor, installing and then fitting. Not seamless - various time delays and final fitting was poor with carpet damage and no phone. Left to arrange this myself - with could not do and an engineer eventually said the whole phone need replacing. Carpet still not fixed properly.
Just one of many problems. Now Alarm has gone and no idea why. Getting an engineer out is hard at this time of year. Cant recite all the Calls and emails relating to this installation.
This is not what I would expect in a very trying situation and I would not recommend to anyone.

23 December 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Dear Mr Cotton, we're very sorry you have had problems with one of our lifts. Our priority is to resolve all outstanding issues as soon as possible, we will then review and make any/all necessary improvements to ensure we provide our customers with the very best products and service.

Rated 5 out of 5 stars

Tony who installed the stair lift was…

Tony who installed the stair lift was very polite and explained everything clearly so I could forward the information on to my mother in law on how to use the stair lift . He left everything clean and tidy . Also Tom the sales man was very good too .my mother in laws stair lift was fitted within a week. (Brilliant service).

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was great

Delivery was great, online and all packaging was removed!
The engineer was excellent!! He explained everything superbly and it was a pleasure to have the stairlift installed by him!!!
THANK YOU
John

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent caring service from all…I

Excellent caring service from all members of staff at Handicare. The stairlift has made an enormous difference, allowing my husband to safely get up and down the stairs. From initial call to measuring up and installation we were treated with kindness and respect. Many, many thanks Handicare.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Handicare certainly care.

From first contact with Handicare stairlifts it was clear they do care.
Their warm welcome, all relevant information, staff and efficiency are very good. The chair lift is now installed and Dad has found it so easy to use despite having severe arthritis in his hands. It looks really neat was installed so quickly and all was explained and a demo all given before he left.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Absence of communication

Stairlift was installed by Handicare via AgeCo for my late mother. Seemed to work OK while she was alive but, now she has passed away, I need to get it removed before the house clearance and sale. However they are not responding to my telephone calls, emails or communications via the online form and despite what they say on their website re removal.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Needed a stairlift fitting for a friend…

Needed a stairlift fitting for a friend of mine, filled in a form online, received a phone call to arrange home visit and the gentleman Stephen was absolutely amazing went through everything process for everything was outstanding would highly recommend

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company!

Brilliant company!! Easy to contact and pleasant to deal with. First class equipment. The service engineers are always cheerful, knowledgeable, and leave no mess.

18 November 2025
Unprompted review
Rated 4 out of 5 stars

Delivery& instalation of lift

Having to store the parts for 4 days was inconvenient. If no garage, keeping indoors could be a hassle. Instalation was very good. The engineer, Julian, was polite, friendly & helpful. He left everywhere clean.Spent time explaining how to use the lift. The only downfall, the parking space is not suitable, as the chair can't be passed if you want to use the stairs. The lift itself is very good. We found that it is best left at the top of the stairs, when not in use.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Stairlift Heroes

Great company to deal with. Surveyor extremely thorough in assessing both site of stairlift and the elderly user. No high pressure selling, but a competitive price, a high quality product and a swift installation plus a 24 month warranty. All staff were caring and helpfull.

31 October 2025
Unprompted review

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