Halford Reviews 1,000

Been with Halfords Autocentre near me for some time and happy with them due to the friendly and efficient person in reception. Joined the Premium Motoring Club and happy with the discounts and services offered. However, change of personnel on reception has changed my mind and I was dealt with in a very brusque and almost rude way last time my car was booked in. Thinking of leaving the Motoring Club and my decision was confirmed by some friends who had a bad experience with Halfords - car booked in for service and MOT so they left the car and looked around town, car not ready at the end of the day, so they had to come home and take it back on another occasion. I think staff problems caused it. My Premium Membership, paid annually, was due mid October so I filled in an online form to cancel - long story short, not easy to leave (Hotel California) but after conflicting information and several emails, they have now emailed to confirm my membership is cancelled. I also contacted my Bank to cancel the payment in case they try to take it. Going to use another garage in future, so see how that goes.

Dreadful customer service.
Such a shame as they used to be such a good company.
I neeeded four standard wheel nuts to replace four locking wheel nuts that I had removed.
I phoned customer services to see if the nearest branch 6 miles away had them in stock. The first person that answered i couldn't understand a word that they said. I asked them if they could repeat themselves more slowly, but if anything it was just as bad as the first time but even faster. I just explained I still couldn't understand what they said and being polite I said it was probably due to a bad line, when in actual fact I think they were doing it deliberately. Now I've dealt with many foreign call desks in my time but I have never found someone who clearly made no attempt to be understood. I rang back and again got someone with a very strong language, but having also asked them to repeat themselves they did make the effort to speak clearly. On asking for the wheel nuts they spent 10 minutes looking into it and then advised that they do not stock them. This was very surprising but I took her word for it and went online.
It is hardly surprising that some of our bigger established chains are struggling and losing customers when their support is so awful. Go back to having local telephone customer service at the stores and you would do a lot better. If zero stars was an option that is what I would have awarded Halfords Customer Service!

Been in store twice to collect my son’s bike. Bike was for his Birthday, told come in ready. Then told can’t have. My son 5th I have asked kindly to cancel order told I can’t. Strange place. I will buy one online somewhere else and put together myself. Not worth disappointing service or on my little one. Called Head office twice to cancel but the store as to cancel it. Stay away.

I booked my car for M O T and service, very good price I was given a choice of time and I chose 8.30 arrived 8.10 and was told I was booked in for 13.30, I showed him a copy of my booking, he said he would try and fit it in earlier can I go back at 12, which I did only to be told they were busy can I leave the car it might be done today. I asked for a refund and drove away.

Trade customer - booked and paid windscreen chip repair, travelled to store, left car, half an hour later I get a call to confirm they don't have any resin to repair it. Asked manager to call me, no response. Several weeks ago I ordered products online, picked up and got home only to realise they had provided incorrect products. Sadly, just a lack of competence from staff. Had they told me they had no resin left, they could haverejected my booking and I could have visited another store to have the repair carried out, to avoid having to drive across the country with a chipped windscreen now at risk of cracking.

I would choose no stars
I had an MOT done at national tyres in Stockport through Halfords. My MOT failed and one of the things it failed on was the exhaust lambda reading was outside the limit and advised they need to replace the exhaust and quoted me £683. Luckily my brother in-law is a technician at Audi and had a look so he can order the parts and fix it and the exhaust didn’t need replacing. It just needed new seals. He spoke to Halfords autocentre and all they could say was it was company policy….to what rip people off! Dodge this place unless you want to pay for things that don’t need replacing!

Twice now they have cancelled an MOT and service, first time this afternoon before and then the second time when I arrived. Awful customer service.

Not very helpful at Leeds and haven't tried to accommodate my request. Poor customer service.

I received excellent service in Halfords today. I was there for a winter check. Ben,the service manager was so helpful.I am a pensioner and widowed so don’t know much about cars! Nothing was too much trouble , he even gave me a card with his work phone number and said if there was anything I needed advice on to phone.

Halfords - Dartford do not trust these so called experts with your car or bike had a tyre replaced and damaged the alloy wheel. Purchased a mountain bike for step son’s birthday and second time of riding it the back wheel falls off and hurts himself. Took it back to dartford store where it was built and to be met with a smug cocky arrogant person who actually accused us of making the wheel loose on purpose, like yea I’m going to loosen this wheel and let him ride it.
I was absolutely appalled and find it utterly disgusting how a member of staff would accuse us of doing it on purpose and trying to pass the blame. Whilst his fixing the back wheel he checks on the front wheel and surprise surprise guess what the front wheel is loose as well. Seriously what kind of untrained incompetent staff work at this place not a gcse between them. Avoid this place
Complaint made to head office

Would give Zero if I could!

Used Halfords last November for All Weather Tyres, they fitted summer tyres. Had no reason to think I had the wrong ones until my mechanic took the car for its MOT. Went to customer service who have said tyres I have are what was ordered and due to time lapse washing there hands of it. Absolutely disgusting, who puts summer tyres on in November?! My receipt has the brand of tyre no where does it say summer tyres. This is just the start Halfords, I am not stopping here until you agree to exchanging the tyres for the correct ones! Best you reply to me now!

DO NOT JOIN HALFORDS MOTORING CLUB ITS A CON U CAN'T ESCAPE....
Had battery fitted disounted if you join the motoring club...not told I'd have to pay fixed 12 months at 4.99
a month..I'm now 11 months in you can't cancel by email, on their Web site called customer service number. Gave up after 50 minutes..
YOU CAN'T CONTACT CUSTOMER SERVICES AS I SENT EMAIL REPLY...THIS EMAIL ADDRESSNADDRESS NO LONGER USED..
If you notice there are no replies from Halfords on trust pilot

I bought an e-bike through the C2W scheme and the paperwork wasn’t easy meaning I couldn’t collect my bike on the allocated day. Alan at the Balham branch of Halfords was amazing - he spent a lot of extra time sorting it out for me - thanks so much. And I love my e-bike!

They charged me online for a item not in stock and charged me twice, wont let me log on to my account.
Please do not shop online with this company very bad.

I thought I would try Halfords for a combined service and m o t
What a bad choice. Never again
I booked online when I arrived the staff where arrogant and very un helpful
MOT failed so I had the work done else where as they couldn’t do it straight away took the car back for a re test that takes 5 mins. And was told there policy was to leave the car all day again and wait. By a very ignorant two members of staff. I don’t think I would ever go back to them again.

My experience s that they are Ok for bikes but not for cars. Don't expect it to be easy to contact customer service. all emails do not work.

Halfords shop Eastbourne had a problem with the gears on my bicycle what I bought from that branch previously. Booked in to be checked what the problem was ? Justin in the bicycle department was absolutely brilliant amazing customer service and couldn’t do enough to go out his way. Give Justin a pay rise! Amazing and professional service from Justin thank you keep up the amazing work.

Coventry, halford.
Pathetic customer services. I did a full diagnostics test for my car and they just give me a report for only tyre check & wiper. All other work done was not included in the report and when I asked for it they just got rude & didn’t entertained my queries.

HALFORDS KIRKSTALL, LEEDS
a truly shocking store. we went to purchase a bike, upon collecting it the bike they promised had several issues they couldn't be bothered to fix claiming nobody knew or passed on the messages to staff in store so we trekked back to return the bike and they simply shrugged there shoulders like what do you want to us to do.

they then offered to obtain the same bike from another store and they would call us.. of course nobody called us for days on end.

I tried calling.. they do not answer the phone instore, it took for days and 31 attempts for the store to pick up. there own call centres couldn't get through either. the store is evasive in every manner. managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or 3 customers..

so after much hassle we opted for a full refund which they refused to do unless we travelled down to the store.
why should we have to travel there for a 3rd time at our expense ??

we have requested an area manager to call us but we will not hold our breath as this companies customer service is nothing short of a disgrace .AVOID HALFORDS IF POSSIBLE.
I for one will never shop with them again.

Completely waste of time and money! 😡 I booked my EV for a full service and the health report check was very poor in information. I doubt the check was done properly as they gave me the car with a punch in my tire, which they could see? Their excuse: it was not visible (look how professional they are that they couldn't see a 3x3 mm punch in my tire!). Trying to find excuses for their mistake. The worst garage ever, and not preoccupied with the safety of the client, as when I rang them about it, their opinion was that: I'M COMPLAINING FOR NOTHING! 😠