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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that products arrive quickly and are well-packaged, ensuring items are intact and as described. Many appreciate the competitive pricing and the wide range of quality products available, making it easy to find what they need. The overall service is frequently described as top-tier, with an easy ordering process and helpful communication. However, some people mentioned issues with delivery delays or damaged items upon arrival, despite good packaging, and a few reported receiving expired products or experiencing difficulties with customer service regarding missing items or hidden fees. There were also instances where customers felt the product received did not match expectations, leading to disappointment.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the very fast and... See more

Product

Reviewers highlight positive aspects of product, with many customers consistently praising the high quality,... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and overall quality.... See more

Price

Reviewers mention positive feedback about price, consistently praising the competitive and great prices... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of ordering online and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Top-tier service from Groworks! I ordered a range of essentials — Formulex (5L), Liquid Silicon, Clonex Pro Start, and Ecothrive Neutralise — and the entire experience was spot o... See more

Rated 5 out of 5 stars

Groworks online shop is very well laid out. The staff are friendly and knowledgeable. Very competitive prices, quick delivery, and they also run a reward scheme - you get points for every purchase, a... See more

Rated 5 out of 5 stars

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelab... See more

Rated 5 out of 5 stars

“Grow Works were brilliant from start to finish. Turned up on time, explained everything clearly and did a clean, professional job. Really impressed with the quality of work—would definitely use them... See more


Company details

  1. Hydroponics Equipment Supplier

Written by the company

The UK's leading hydroponics and horticultural equipment supplier. Shop online or from one of our 6 stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

667 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Be prepared to wait longer than advised for your order.

my order was in 3 parcels, 2 had been delivered within days and the third took a further 12 working days to be delivered. After calling them 3 times and each time I was told customer services would call back, no call came. The blame was placed on a "busy time of the year" and "DHL" having a back log. But the rest of the order was delivered in a timely manner, even a second order that was placed after was delivered quicker. No explanation given.

20 November 2025
Unprompted review
GroWorks logo

Reply from GroWorks

Hi Violet

We have spoken over email already but will also leave a response here too.

We would like to sincerely apologise for the delays and any inconvenience you experienced with us. During Black Friday we was incredibly busy and so was our couriers. I will ensure that our head of customer services looks into the issue with you not receiving a call back and this is dealt with internally. With regards to the delivery of your goods, unfortunately the DHL depot dealing with your order had delays due to the large influx of parcels and this was what caused the issues with getting your parcels delivered. I am very sorry that this happened to you and we would really love to make it better. I have provided a discount code via email to you and really hope you can give us a second chance, however if there is anything else we can do please do get in touch!

Rated 5 out of 5 stars

Good fast delivery just DHL are bad ATM in my area they drop the parcel on your door step take a picture and run with out even checking if anyone is in to take the parcel

Got everything I ordered at a good price and on time but DHL are not good big problem with couriers dropping in door step taking picture and running to there next drop regardless of anyone is there to take the delivery it even said to be signed for on the tracking so just be aware of this

1 December 2025
Unprompted review
Rated 5 out of 5 stars

firs time buyer

They have a great range of products and the most competitive prices. They're not local to me and still managed to beat all other providers. Ordering was as simple as you would expect and although delivery split between companies, this was expected and communicated as such.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

“Grow Works were brilliant from start…

“Grow Works were brilliant from start to finish. Turned up on time, explained everything clearly and did a clean, professional job. Really impressed with the quality of work—would definitely use them again and highly recommend to anyone.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic black friday sale

Fantastic black friday sale, i saved nearly as much as i spent. There was a delay sending my order, but i expect this with such a great sale. I am already looking forward to next year ;)

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Buy with confidence, highly recommend

I would just like to say a big thank you to all the staff at GroWorks - they are friendly, polite and charming. I would highly recommend GroWorks - their prices are very competitive (in most cases cheaper than their rivals), they are just a pleasure to deal with, I buy with confidence from them. Thanks again.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Love Groworks!!

After going into their stores a couple times over the last 7 years, we decided to order on line.
Website is super easy to use, easy payment system. Delivery was FAST! I ordered late one night, it was shipped next day from the team and was with me the day after. Box was wrapped in bubble wrap, packaging was super discreet - even so my neighbour accepted it! Iykyk
Will definitely order from them again.

26 November 2025
Unprompted review

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