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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive prices, and the quality of the products. Many people appreciate the fast and efficient delivery, often noting that items arrive promptly and are well-packaged. The ordering process is consistently described as easy, with a user-friendly website. However, some customers also noted issues with delivery, including lost parcels, delayed shipments, or items arriving damaged. A few people expressed dissatisfaction with specific products, mentioning quality concerns or feeling that certain items were overpriced. There were also occasional complaints about customer service regarding hidden fees or unhelpful responses to delivery problems.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Reviewers mention positive feedback about product. Many customers are highly satisfied with the quality,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Many... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, quick delivery, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the fantastic value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Top-tier service from Groworks! I ordered a range of essentials — Formulex (5L), Liquid Silicon, Clonex Pro Start, and Ecothrive Neutralise — and the entire experience was spot o... See more

Rated 5 out of 5 stars

First time I have used GroWorks, but I ordered two items in close succession. Website good, service was excellent. Kept in formed at every step during both orders and they arrived promptly 2 days late... See more

Rated 5 out of 5 stars

Groworks online shop is very well laid out. The staff are friendly and knowledgeable. Very competitive prices, quick delivery, and they also run a reward scheme - you get points for every purchase, a... See more

Rated 5 out of 5 stars

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelab... See more


Company details

  1. Hydroponics Equipment Supplier

Written by the company

The UK's leading hydroponics and horticultural equipment supplier. Shop online or from one of our 6 stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

667 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

it come broken and im still waiting to…

it come broken and im still waiting to know when them will fix my order. this company that says it left in one peace not sorry for it being broken we will send you a new one out asap this was last week now and im still waiting to know when them will send bits not a full new one just replace the broken bits i said im worried about the clod if hidden cracks them said check them out fist. them know a few weeks down the line what i mean so i would never order from them again. now i was the boss send them a new one now say sorry and send a little something like flower seeds of something just cheap nice ones though. and you lot let this happen becos you whom read this and buy are not wise. them want to save money so do i i didnt pay with broken money or them would have said no love and light brothers and sister

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Had exactly what I wanted at a good price. Super fast delivery, especially surprising seeing as my order was just after New Years Day. Order was well packed, arrived intact and was just as described. Would use again.

2 January 2026
Rated 5 out of 5 stars

Good customer service.

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelabs PH pen which was not reading and was frozen on 7 which is unusual for blue labs products, after contacting them I returned the pen and a new one was sent out within a couple of days, thank you.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I like this company

I like this company. Best prices. So accessible these guys, they communicate throughout. If there’s anything not available they’ll contact you to discuss a replacement. 5 star
Highly recommend

3 December 2025
Unprompted review

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