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GroWorks Reviews 667

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TrustScore 4.5 out of 5

4.6

Hydroponics Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that products arrive quickly and are well-packaged, ensuring items are intact and as described. Many appreciate the competitive pricing and the wide range of quality products available, making it easy to find what they need. The overall service is frequently described as top-tier, with an easy ordering process and helpful communication. However, some people mentioned issues with delivery delays or damaged items upon arrival, despite good packaging, and a few reported receiving expired products or experiencing difficulties with customer service regarding missing items or hidden fees. There were also instances where customers felt the product received did not match expectations, leading to disappointment.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the very fast and... See more

Product

Reviewers highlight positive aspects of product, with many customers consistently praising the high quality,... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and overall quality.... See more

Price

Reviewers mention positive feedback about price, consistently praising the competitive and great prices... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of ordering online and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Top-tier service from Groworks! I ordered a range of essentials — Formulex (5L), Liquid Silicon, Clonex Pro Start, and Ecothrive Neutralise — and the entire experience was spot o... See more

Rated 5 out of 5 stars

Groworks online shop is very well laid out. The staff are friendly and knowledgeable. Very competitive prices, quick delivery, and they also run a reward scheme - you get points for every purchase, a... See more

Rated 5 out of 5 stars

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelab... See more

Rated 5 out of 5 stars

“Grow Works were brilliant from start to finish. Turned up on time, explained everything clearly and did a clean, professional job. Really impressed with the quality of work—would definitely use them... See more

Company details

  1. Hydroponics Equipment Supplier

Written by the company

The UK's leading hydroponics and horticultural equipment supplier. Shop online or from one of our 6 stores.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

667 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Service

Excellent Service
The first time I’ve visited Groworks,and what a brilliant selection of all sorts,managed to get several bits on there and will be using again for sure

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Order was shipped straight away

Order was shipped straight away, well packaged and got here intacted. Twice I've ordered from these guys and both times they've been 100% spot on. If you're looking for good service, good prices, look no further.

7 November 2025
Rated 1 out of 5 stars

Paid for next day delivery now telling…

Paid for next day delivery now telling 3 days been 3 day and getting vag reply will find out what's happening and give u a number to call that sends u to same tracking page that don't work bad service not happy at all

9 November 2025
Unprompted review
GroWorks logo

Reply from GroWorks

Hi Craig

We have searched our system and the only order we can find for yourself dated back to Jan 25, is this correct? If you can please get in touch with us at info@groworks.co.uk we can discuss what has happened here and resolve any issues for you.

Kind regards

Rated 5 out of 5 stars

All good

All good. Excellent choice of products, good prices and fast delivery…easy 5 stars.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to a member of staff via…

I spoke to a member of staff via WhatsApp and their response was immediate. Ordering the items I wanted was very easy and delivery very quick. I will definitely use them again.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Super happy with my order

Super happy with my order. Good product and fast delivery. Customer service answered my call within a few rings and were very helpful and changed my order without any problem. This is my second order with Groworks and I would certainly order form this company again.

31 October 2025
Unprompted review

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