Grocery Walmart Reviews 

Same issues as others wrong delivery locations constantly missing items and then having to convince them on the phone it was not received.
They have significant operational and quality controls. Corporate governance should be investigated why they are making so many errors and losing out to competition. Customer service really does not have a vested interest or experience to resolve.

I ordered several acid toilet bowl cleaners to be delivered to my home. They put the bottles loose in a bag, sealed it and delivered it. When I opened the bag the bottles had leaked because they were not upright. They could have bagged the bottles individually then tape the bags together and transport upright. I had to wash each bottle in the toilet so the acid did not touch any metal

walmart is becomming totally unreliable. on five occasions I ordered plants from wm that they said were available for delivery in under an hour and each time they are all cancelled. I based my tip on delivery of items the carrier never brings. On top of that they are to replace previous wm flowers that tend to die most of the time. On top of that I prepay a tip based on the cost of the flowers that never come meaning the bulk of my tip is for totally unreliable walmart

I love the option of Walmart delivering because I have some issues with mobility and it’s just easier for me. And for the most part, I don’t have issues with the choices or the delivery. However, today my driver picked up my order around 10:15 AM and apparently had seven stops before mine! The time keeps changing on the delivery and around 11:15. The order should’ve been coming to my house next, and I was told that it wasn’t able to be delivered and had to go back to the store! The car wasn’t even near my house… I’m home. I’ve never had a problem with delivery before. So this person had my order in their car for over an hour and now it’s going back to the store and I had to choose a different delivery time which is later in the afternoon! That is total BS and I should be compensated for this inconvenience -now I have to be home in the afternoon to get this order!

Driver from Uber left order at my barn, delivery instructions on my order plus large note on barn door not to leave food there. Ice cream, coffee cream unacceptable. Myself and my wife are both cancer patients and depend on delivery service. Walmart customer service was helpful and hopefully my next review will be more positive.

I have a really hard time with the delivery process or talking to customer service because of the robot it's so hard to speak to a real person I don't understand that they don't have a lot of answers why can't he just speak to a regular person I mean more later than sooner eventually you can but it's just too much of a hassle

The delivery driver apparently had multiple orders in his car. started bringing the wrong bags. took them all back to his car and started hopping through our garden to get to the front door and putting stuff on the swing where it shouldn't be. very very unprofessional

Ugh pay a monthly fee to have delivery service because I can’t drive and I’m disabled. Walmart in New Castle Pa is terrible. In last 6 days was delivered the wrong order got stuff I didn’t order, my order was lost or mixed up. Today got several text messages stating that my order from the night before that was supposed to be delivered in the morning. Today was now delayed and not giving a time slot on how long it may be delayed call Customer Service was transferred around to three different representatives and was placed on hold for 14 minutes only to be told that I had received one item in my order, but the other items were showing delayed everything that I had just explained to the representative. It was just a circus and I felt it so nobody knew what they were supposed to be doing about my order after the third phone call to Walmart. I told them to just cancel the order will now wait on my refund that could take 7 to 10 days but I need my items now and my money back now just like when I placed the order they immediately took it with no waiting 7 to 10 days to be paid. Do not recommend using them for home delivery and to boot you’re paying almost $14 a month for the service and it’s a failed service.

I have had to rely on Walmart delivers since surgery and not being able to drive yet. There is ALWAYS something wrong. They left the folding chair off my order, the wrong product was delivered, and I have had rotten produce delivered. Multiple times I order for delivery today at a specific time and pay a fee. It does not arrive on time. 7 times out of the last 10 times I have ordered they have refunded my fees and asked me to reschedule the delivery for the next day. I am not sure why orders can not be delivered in a timely manner. I do NOT live in the country, I live in the middle of the city.

Constantly missing items from my orders always getting other people’s groceries. Every time I order a delivery early afternoon six hours later I’m getting a email stating my delivery is delayed and then finally an email stating the delivery will not be delivered until the next day. I got a text message today stating my delivery had been delivered at noon with a picture of a different apartment number and then when I go to the apartment to ask the customer the package they got wasn’t even what I ordered. You definitely cannot rely on getting your order on time or getting the correct order. there were groceries sitting on top of my loaf of bread so the bread was smashed and this isn’t the first time. I gave Walmart a few more chances but after today I’m done!! I will be ordering from another store from now on. I have even tried ordering and picking it up myself and items are still missing. It’s very frustrating.😠

I have just started delivery service and the vegetables and fruit that’s picked out is older and doesn’t last but a couple of days. No one eats their fruit and veggies up in two days.

This is the last time I order groceries from Walmart. Bread arrived completely squished, produce was smashed, some items were expired, bagels had mold and some items were left off completely. This is my second bad experience with Walmart Delivery. I will be cancelling my membership and going back to instacart if I need delivery.

Walmart plus has proven to be constantly inconsistant with its delivery service. While not needing to do your own shopping is convenient, having half of your ordered not delivered happens way too often. Add in the items that are not available when its shopped and I question the value of the service. Reporting to Walmart has yet to net any changes, maybe its time for a change.

went to walmart today and bought fish the expiration date was 2 days after purchase My wife cooked it for me and it tasted like it had gone bad!! a big store like walmart should not be selling fish two days before expired date l threw it in the bin but will request my money back This is a product that spoils easily and should not be sold if its bad as it can easily create a danger of samonilla when someone could expire

Decided to give Walmart Plus delivery as i get it theough my credit card. This was the absolute worst delivery service rhat I've ever experienced. My order was being shopped by 3 different delivery drivers and wasnt filled until two of them canceled over a 4 hour period. I would NOT use Wamart delivery! Use any other service you have access to instead. I will NEVER use them again!

I joined Walmart+ what a joke my address and unit number is plain as day last order got a dozen eggs checked em looked ok a few day's later I go to make breakfast all but 1 was busted on the bottom 3 times including today delivered at another apt bld so I got a refund but I canceled my subscription because of incompetent driver's that doesn't care or just wanna put it wherever so I'll go back to pickup at least I have a chance to know if everything is there and no broken eggs

I am disabled with unreliable transportation and have paid for Walmart+ for the past two years because I depend on Walmart.com's grocery delivery service. Until about 4-6 months ago, everything worked well. Since then, every grocery order has been automatically routed to Spark, a third-party company, and every order has had serious problems.

Approximately twice per month for months, my orders have contained missing items, ignored substitutions, rotten or overripe produce, partially thawed frozen food, and shopping instructions were not followed. After nearly every delivery, I have spent 1-2 hours contacting Walmart.com for refunds. Although refunds are issued, they do not replace the missing food. Living on a limited income, I must wait for refunds before I can reorder, leaving me without groceries and impacting my medically required diet.

My complaint is not about refunds. It is that Walmart.com forces my grocery orders through Spark while giving customers no option to opt out.

On my most recent attempt to resolve this, I spent over four hours on six phone calls speaking with nine Walmart.com representatives and supervisors. I was transferred multiple times, one call was disconnected, and every representative told me they could not stop Spark from receiving my orders. My local Walmart store suggested ordering through Uber instead, defeating the purpose of paying for Walmart+.

I also attempted to contact Spark but discovered there is no customer support for customers.

Walmart.com is responsible for the companies it chooses to fulfill customer orders. If Walmart routes customers to Spark, it should provide a way to opt out when service repeatedly fails. No employee I spoke with could change the routing or connect me with anyone who could.

I request Walmart.com allow customers to opt out of Spark deliveries, provide support capable of resolving routing issues & address these repeated service failures, allowing Uber to get our orders, which the local store shops.

They never deliver my groceries on time and my frozen dairy products will have defrosted by the time they make it. 9:27am l received a message that my delivery will arrive by 10:45am, now it's 1:30pm nothing yet, no communication, nothing. And yes this happens every two weeks.

Absolutely ridiculous! Do not get a membership for grocery delivery! 90% of the time even with express you will not receive the groceries at all. After paying the extra 10$ for express also dont expect to receive your groceries. They do not care they just wanna make that money and are 100% unreliable and an unaccountable company. Headache after headache with them. One time ordering from my Walmart membership I got TRAPPED inside of my apartment because the delivery guy put everything against my door! I COUILDNT OPEN THE DOOR more than an inch! I called Walmart panicking that I was trapped inside because there’s a big 45 bottles of water package shoved tightly against my door along with other heavy items. They transferred me around with no concern or compassion.Then the lady said there’s nothing they could do! I said I ordered these groceries from u and got the delivery from you. Still said nothing they could do. My 5 yr old and I are crying and freaking out because we don’t know what to do! Then she suggested to call the fire department!!! After they trapped us in the house no one would even come to help us, jut to move the stuff from the door. W were locked inside for hours until my neighbors got home. Good thing there wasn’t a fire Walmart.i have soooo many complaints about them! So unprofessional,unreliable and lacking general compassion. Horrible business!