Morrisons Supermarkets Reviews 

I visited your Up Hatherley store, I was wrongly charged for an item at your self checkout, when queried this with a member of staff, they told me the price would be adjusted when I paid. I paid, the price was not corrected so I had to go to customer service, where I stood for over 15 minutes waiting for a member of staff to turn up. Several members of staff walked past to tell me there should be someone there, but not going to try to find anyone. When I was finally served not a word of apology for the wrong pricing or the lack of staff. I do wonder how many wrong priced items are being missed. It does not make me want to use your stores again

I recently stayed in Birmingham. I stayed at the premier inn on great park rubery and thought how lucky I was to be right next to a Morrisons superstore. . I was wrong 😑 OMG the store was an absolute disaster. The aisles were in total disarray, it made me feel as if there had been an earthquake and I had slept through it . The floors were dirty the shelves were empty, nothing g was in its rightful place, and this was only halfway through the day. When I went back at the end of the day,(and only because it was an emergency) I walked in and after searching for what I wanted , turned right back round and left . This store is an absolute disgrace. I live up north and I am a regular Morrison shopper . The difference between the two stores is unbelievable. It’s a big store being wasted .

I have just paid £4 for a box of tasteless green leaves and a few cheese crumbs called a ploughman's lunch.
I have been a customer of Morrisons for many years and watched the quality and value drastically decline over the years but today after my very disappointing lunch I have vowed never to use Morrisons again if there is any other alternative, thank goodness for Aldi.

Never used their delivery service before... just had a small delivery to my address... what a nice guy called me by my first name, very polite..... I was impressed

I wanted to leave a review for Jane from the Margate store. I had to take a sneaky look at her name badge today, but I wanted to mention how friendly and lovely she is. She is consistently kind and helpful at the self-help checkouts when I have seen her there, and is by far the nicest member of staff that I have met at the Margate store. She could possibly train up a couple of the non smiley gentleman that are there sometimes. ;) Thank you Jane!

Went to the Holderness Rd store on sunday 28/06/2026 at 2.45 as we wanted to have a meal in the cafe only to be told no hot food available and heard her saying to another customer that it was because they were short staffed,but I could see at least 3 staff which is the normal amount. Another 8 people came in after us too that were also turned away. They still had to be toasted sandwiches on sale but was told there was no way of cooking it!!! in which case, why have them out on display? very dissapointing service indeed.

(Greenock Store) This store has gone dramatically down hill the past while. Intermittent broken freezers, water all over the aisles (Health and safety would have a field day), Very limited frozen foods etc. A real shame as the staff are very good, and must also be sick of complaints. Sorry Guys, but today was the last straw. Plenty of competitors locally who don't have these issues. I feel sorry for the staff.

Morrisons
Daily
Corby 165 Farmstead Road
Terrible shop with terrible customer service. One member of staff is constantly standing at the entrance smoking cigarettes, with the smoke blowing towards customers, which is very unpleasant.

I also witnessed the way they treated a customer with an assistance dog—it was absolutely shocking and completely unacceptable.

The service is rude, the shop is often dirty, and the products are frequently not fresh. I definitely wouldn't recommend this place.

Tried using the Morrisons Now service. Ordered at 12pm by 4.15pm realised the order hadn’t been delivered. My account shows “preparing your order”.

Pointless offering a speedy service that doesn’t get you your groceries.
Won’t use again

Morrisons used to be our favourite supermarket but now I wouldn’t give them a penny. This used to be a top brand especially on fresh produce but it’s all gone wonky.
The last visit too Morrisons Hoddesdon. Fridges melting, mouldy tomatoes and out of date products. Not by a couple of days but several days. It now gives the impression that the whole place needs a total refurbishment as do some of the staff. Lastly it is also now very expensive which adds to the above. It would be better off shut. Whoever manages this store should also be made accountable. Absolutely Terrible.

And more card fraudulent. Went round shop today and none of the offers came off at the till. Went to customer services and my card had scanned correctly and points recorded but offers had not come off. When I said to the customer rep that many people may be getting ripped off she said they should check their receipt! Not am very sorry we will sort this systems failure out immediately as she should have said. The customer should not have to chase after them. Astoundingly poor service and fraudulent behaviour

I am a vulnerable mental health customer, with physical disabilities as well.
I ordered food On Friday 26th June for delivery on Saturday 27th June between 20.30-21.30, i recieved an email stating it would now be 22.12-22.32 for delivery, and it was out for delivery.
IT NEVER TURNED UP.
I called customer serivices on Sunday 28th, asking for a refund, as I needed to go shopping, this was at 9am. They called the store, who said they could not cancel it until the driver had returned. I waited all day, no refund. Considering I am one who is on welfare for my disabilities, I had no other income to go shopping.
I eventualy recieved my refund at 19.30 last night, when all the supermarkets were closed.
I have been without food since Friday night, its now Monday morning at 11am. No phoen calls from customer serives, or executive team to check on my welfare.
Morrisons are an absolute shit show, they are a total disgrace. The Fish Rots From The Head Down.
I HAVE NOW ISSUED COURT PROCEEDINGS AGAINST MORRISONS.
I was offered a £5 pound voucher for my experince, even though I had not eaten for 3 days.... There fault. I was offered £50 3 days later, but at that point I had already commenced court proceedings, and teh amount offered was not enough for teh harm caused. They seemed totaly not interested, and was constantly told they would review it, however there platform will not change in regards to refunds and cancelations, so they have openly admitted they will not change. Can you imagine, if that would of been a young lady, with young children, with no friends or family for support!!!
Don't try and palm me off, you need holding accountable for your failures. I going to court, not becuase of money, becuase of teh sheer principle of the matter, as they dont get what harm they cause.
I hope the national press is informed, they need to be shown up for who they really are.
My local CMHT, at CWP, Cheshire Wirral Partnership, have kindly contacted the local food bank for me, so at least I now have shopping in.

All fridges broken well back wall ones at ilkeston so (fish yoghurt butter juice milk) they said dunno what they doing with off stuff 2nd time within less than a month thy broke

The website is a fraud.
They advertise offers for new customers, and then once you create an account, prepare all your cart meeting all the terms and order minimums, the offer doesn't work and they force you to pay the full amount.
Customer support does nothing about it, and it's overall a waste of time and a scam.

This is the last time I shop at Morrisons. I was in Woking doing part weekly shop. At the entrance there we bottles of wine for half price. I got to the cash desk no 7 the cashier told me it was £12 a bottle I insisted it was NOT ... and added if that is so you can keep the bottles. I then was about to go when I saw a security guard who advised I go to customer service to which I reply "I've better things to do than alert customer service on a Sunday." How is it possible that a big shop like Morrisons does not label their goods correctly. Asda and lidl have bottles cheaper than £5. I'll take my custom elsewhere. addendum I just checked my bill and they overcharged me for the chocolates. It was £5 but they charged £7. Is it possible Morrisons are taking their customers for a ride. Shame on you.

Kirkby knowsley,
Absolutely poor, nothing on the shelves, no aircon like a sweat box, poor staff were dripping in sweat, you need to seriously look after your staff

Half a bottle of milk spilt all over my delivered grocery order, thanks to the driver, and he still put all of the sodden bags in my hallway, covering the floor in milk.

The bottle squashed items and the milk ruined them further. It was awful.

When I asked for refunds on the many damaged items, it wasn't til the next day that the customer services agent, Gulisha, asked for proof. Long after the items has been thrown away and taken by the rubbish collectors.

So to add insult to injury, I had to pay for many items I couldn't eat.

Really poor service all round.

ADDED INFO: After 5 days I did finally get a refund of damaged products, but it took far too long and my request to be given a way to complain to a manager was completely ignored. I have asked them to delete my account and will never use Morrisons again. A terrible customer experience.

Morrisons Now, what a joke.
Placed online order which they duly packed and sent out with an Uber driver, that's when everything went wrong.
Had an email saying order had been delivered, with photo evidence of somebody else's house.
Unable to discover where order had been left i then spent 90 minutes trying to contact Redditch store to no avail. I finally managed to get through to customer helpline who were absolutely no help whatsoever.
I was told that because they had photographic evidence of delivery (to someone else's house) that they would not issue a refund and that it was down to me to raise a chargeback with my bank.
Since when is it down to me to correct their error.
Absolutely disgusted and will never use service again.

On line order didn't arrive, and customer service just cancelled order.
Bloody poor service ,will never use again

I am currently speaking about the branch in Wellingborough.First glance after a long absence disorganised, dirty, shelves and freezers empty not all, shelves were not neat and this place had an air of general neglect.

What an unpleasant surprise to have to shop here, what on earth happened?