Morrisons Supermarkets Reviews 21,225

No wonder their sales are down !...we went into the bishop Aukland store and waited ,or had too wait while she was doing staff training she said ,when I asked if anyone was serving ,no one in shop hardly ,now I of course understand the need for training ,but I don't feel it should be done instead of service to the public ...it's crazy I'd have been sacked for doing this ,but then you got to remember your in Morrisons ,this store has been on the downturn for years ,a very bad customer service attitude by older staff ,obviously needing retraining themselves in manners ...this happens also on the cafe ,( where we emptied our beans at breakfast onto the plat to find it full of someone's old peas discussing pigs ) to the point unless we're desperate I'll go elsewhere ...today were we're desperate ,and we're not surprised nothing had changed ..certain members of staff have got complacent over time ...I'd watch that ..it's a shame your closing many branches ,perhaps there's a reason ? perhaps you don't treat your staff well and they get annoyed and frustrated. ....poor Mr Morrison will be rolling in his grave ...yep you never let us down bad every time

Went to my local branch, using self checkout typically numerous issues. There was 1 staff member covering 15 self checkouts and they were run off their feet. Shame on whoever is responsible for deciding how many staff are needed.
Morrisons West Denton

I ordered a small shop from Morrisons via JustEat and was shocked to find many items missing. This is appalling service and completely fails to meet customer expectations.

Why isn't Morrisons on click and collect for Colwyn bay.

23-05-26
My partner went over morrisons on basingstoke road whitley today to cash in the last weeks winning lottery ticket she had 3 numbers bonus ball not included so it works out at £30 the cashier ripped her off by telling her it's only £20 for 3 numbers how many others are being scammed by the person on the lottery check out so beware don't let her scam you.

was at the tills paying (not self serve)
young women called ebony in the Yeovil store was brill happy was great service you should give her a pat on the back

Iv no idea why they think its acceptable to susitute your items with rubbish you don eat or are allergic to and expect you to pay for the pleasure. Very unhelpful phone staff unwilling to help and would rather cancel your order last min then email you first to tell you theirs an problem with your payment and can you change the method of payment. All together not great service, and would not recommended.

I was planning to buy some frozen corn from Morrisons.

I usually buy a Savers pack 1 kg for £1.49.

Morrisons have increased the price of frozen corn by 21% to 33%

800 grams now £1.50 [an increase of 21%].

Savers pack now only 500 grams for £1 [an increase 33%].

Dreadful service relating to a car park fine, whilst I was actually in their store and can prove it! A month or more of requests for the same information and ultimately they said it was nothing to do with them. Sadly, they now lose the custom of my entire family forever!

A while back I received a money off voucher from Morrisons High Wycombe. It didn’t work at the till. I wrote to the store manager and did receive a voucher that subsequently worked. Recently I bought two bottles of cremant from the store discounted from £12.50 to £8.00 each with their More card. When I got home I noticed the discount was not applied. I set up an online complaint. Morrisons asked for evidence. I went back to the store and took photos. I then passed the evidence to them. They stopped answering my e-mails. I therefore wrote to the managing director at head office. He did not even reply. I therefore obtained the discount by raising a dispute via Amex. It appears Morrisons are indulging in sharp practice in offering discounts that are not, in practice, honoured. In addition the lack of reply to complaints puts them in the same dung pile as Ryanair.

Having had the response from Morrisons, I'm stunned by the lack of empathy, basic customer service skills and apparent lack of competence.

Could someone at a senior level within Morrisons please contact me?

At this point I've contacted my bank. They're aware of my reluctance to seek justice via the credit card disputes team but have asked me to seek a transcript of the call I had with your customer service agent on 11th May where I was advised to reject the inappropriate substituted main, accept the other meal deal components then call back the next day and be reimbursed. Could you please send me the transcript? That customer service employee was kind and efficient, unlike the others I have encountered since.

Let down by Morrisons delivery yet AGAIN!
Order #1454658464838 due between 1pm & 2pm .... get an email at 2:25pm telling me they can't deliver today becuase the driver has worked too many hours. How can you not know this before? Absolute joke. Yes they can "apparently" deliver it tonight so I have to cancel my plans and stay in waiting to see if it turns up this time. This happens far too regulary & I am angry this has happened to me again. Would give ZERO stars if I could.
EDIT I was told it would be delivered between 6&9 in the evening but it turned up at 5pm so no harm done in the end apart from wasting a cpl hours waiting around for no reason and cancelling my evening out .... again for no reason.

The CEO has just exposed the Company for what it is. One big corrupt dump. The government comes out saying about freezing prices to help people with the cost of living and the little fraud comes out crying about it and the government does a U turn.
Got to make sure them shareholders get paid ay lad so you get a nice bonus. COWARD

Useless managers
Store manager and his understudy spend more time at the smoke shelter than in the store.
Talk to staff in a very aggressive manner
Good shop floor staff , Terrible management and that’s all management
One lady manager always plastered in makeup and dressed to impress is so bloody lazy
If head office were to realize these managers are not needed they could save thousands of pounds in salary’s
Store only organised and clean when there is a visit
Never any staff on market street after 2 pm , Yet the store is open till 10pm
Lots of underlying problems in this Knottingley store that need addressing
The store is looking like a jumble sale in some areas on the shop floor
Enough from me cause nothing will ever change while mark and grant are inseparable ( Managers don’t make me laugh )

Had a nice time with my family and loved your breakfast

Had a delivery yesterday, booked 12-4, was expecting to wait all afternoon but the lovely driver Craig rang just after 11am to ask if its ok to call a bit earlier because he was running quicker than expected on his round, i was very happy and he had the courtesy of calling to check if i was available an hour earlier than i booked rather than just turning up early outside my booked time. up to now never had a single reason to fault Morrisons with deliveries in around 5 yrs and i hope it continues BOLTON AREA. THANK YOU.

Do not buy or eat the morrisons 12 chicken tikka pakoras. I have caught food poisoning from these. I bought them from the morrisons store in Rothwell Leeds. Please be warned do not eat these.

Having been an online customer for a long time, last week I had a problem when trying to place my order. I kept getting a message saying cannot connect to card supplier. I contacted my bank and they said there was nothing wrong their end. The only way I could place the order was to ring Morrisons and they updated and placed the order. I phoned several times to ask them to try and sort this out and even sent in a complaint form. No promised ring back calls were received and to date no answer to my complaint. I think the problem has been resolved. How, I don't know as they haven't even bothered to tell me. Would have been nice if Morrisons would contact me with an explanation and/or an apology but unfortunately "radio silence"

I prefer going to be served by a cashier and today I was served by Linda ....or is it with a Y Lynda at Morrisons, Wick, Littlehampton. Linda was very helpful and friendly and efficient as I had a small concern and she sorted it out for me by seeking help and being very patient with me. Thank you again, Linda!

We left our car charging at the Wells Morrisons which took 1 hour and 40 minutes. We then moved the car from the charging space, parked in a car park space and went into the store to do our shopping. A week later I received a Parking Charge Notice from Euro Car Parks for exceeding the 2 hours maximum stay. This didn't seem fair so I contacted Morrison's customer service to complain. I received an automoted response then nothing for a week when I received an email saying I hadn't sent them further details they had requested but I had never had an email requesting further details. I replied asking them to send their request again but didn't ever get a reply. As I was now getting very worried about the parking fine I paid the £60, reduced from £100 for paying within 14 days. I am not happy having to pay this for what was genuine use of their charger and shopping in their store. I don't recall any signs warning of this near the chargers either.
I have since been asked again to send the information requested but have never received an email asking for more information!