Greenlight Reviews 5,850

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the app easy to use, appreciating its effectiveness in teaching children about finances, goal setting, and responsible spending. Many also highlight the positive impact of the product in helping kids understand savings, giving, and investing, making it a valuable learning tool for money management. However, some people were dissatisfied with customer service, reporting issues with unresolved problems, slow responses, and difficulties communicating with representatives. There were also mentions of problems with payments, including unexpected charges, difficulties with deposits, and concerns about account security.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many customers report issues like pending transactions,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use for... See more

Customer service

Clients share negative opinions on customer service, with many reporting issues such as unhelpful... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise its ease of use, finding it helpful... See more

Product

Customers generally had positive experiences with the product. Many reviewers found it to be a great learning... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the application very easy to set up and it's an effective way to teach my kids about finances at a younger age. The phone app is easy to use, but I'm on a computer all day and wish I could use... See more

Rated 3 out of 5 stars

I really like this app a lot and the ability to introduce kids to investing and financial education is great. However, it is very expensive - I mean $10 a month can go a long way with investing, The m... See more

Company replied

Rated 5 out of 5 stars

I greatly appreciate this app managing my child's allowance and chores in such a convenient, streamlined way. I love the opportunity for him to earn extra money when he wants something extra. I love h... See more

Company replied

Rated 5 out of 5 stars

Easy app for kids and parents alike. I originally got debit cards for my teens from my local bank but they weren’t able to easily see and monitor their transactions. Greenlight illustrates where and... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

6K reviews

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Replied to 31% of negative reviews

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Rated 2 out of 5 stars

Crazy expensive monthly fee for a youth…

Crazy expensive monthly fee for a youth credit card!

6 July 2025
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Reply from Greenlight

Thank you for sharing this with us. Greenlight plans start at $5.99/mo. Follow this link to learn more about our plan options: https://greenlight.com/plans/

Rated 5 out of 5 stars

It’s a great way to start showing my…

It’s a great way to start showing my son how to manage money without having physical cash. I love that I don’t have to worry about if I have or have not paid him his allowance. If he does his chores and checks them off, he gets paid.

1 July 2025
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Reply from Greenlight

Thank you for taking the time to share this with us!

Rated 5 out of 5 stars

I enjoyed actually talking to a human…

I enjoyed actually talking to a human being. The AI not so much- she hung up on me and asked way to many questions about the help I needed. Human A+

16 July 2025
Unprompted review
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Reply from Greenlight

Thank you for sharing this with us, Ana! We are always working to improve our Greenlight experience and will be sure to pass your feedback along to the team.

Rated 5 out of 5 stars

It is very easy to use and to load

It is very easy to use and to load. Money is loaded in an instant! You can track how it's being used.
My mother has Alzheimer's, so for extra protection against the card being used by an unauthorized person we did the custom card and put a big photo of her face on it and then wrote " this card belongs to this person". This solved all our issues!!

5 July 2025
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Reply from Greenlight

Thank you for taking the time to share your experience with us!

Rated 5 out of 5 stars

Love it

Love it. Would recommend.

4 July 2025
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Reply from Greenlight

Thank you for your review!

Rated 1 out of 5 stars

NOT a fan

NOT a fan! Had I been aware that I would have only been able to access this account through an app from a mobile phone I would not have agreed. I'm positive that I ordered the $4.99 subscription but had to deposit $10 into the account to open it. Once finding out that I could only access from an iphone or android phone I called to cancel the card and ask for my $10 back and to close the account they let me know that I was on a $14.99 a month plan and that not only was the $10 gone, but I also still have to pay them $4.99 in order to get my account closed. I'm not a fan of a bank account that can't be accessed from a computer. They offer crash detection but can't offer a website to access the account? Crazy.

15 July 2025
Unprompted review
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Reply from Greenlight

Thank you for sharing this with us, Erica. We pride ourselves in providing a safe and easy-to-use product to help families manage their finances. We're sorry about the experience you had with Greenlight and we'd like to look into this for you. A Greenlight team member will be in touch with you shortly.

Rated 5 out of 5 stars

Great App - Highly Recommended

Greenlight has been a great way to seamlessly manage many of the friction points I had previously with my kids allowance as well as chores. The ability to make on the fly adjustments based on chores completed as well as increase or direct pays when they are the go is great -- AND further enhanced by the education the app provides the kids when it comes to savings and investments.

3 July 2025
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Reply from Greenlight

Thank you for taking the time to share your experience with us, Todd!

Rated 5 out of 5 stars

Great for pre teens

It’s nice to be able to give the kids chores and pay them for it. It is also great to monitor their spending.

4 July 2025
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Reply from Greenlight

Thank you for taking the time to share this with us!

Rated 5 out of 5 stars

My kids enjoy doing chores now

My kids enjoy doing chores now! It is so much stress relief knowing the house is clean, and they are reading books and doing homework pages during the summer to keep them sharp for upcoming school year! Thank you Greenlight!

3 July 2025
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Reply from Greenlight

Thank you for taking the time to share your experience with us, Jenn!

Rated 2 out of 5 stars

Very disappointed I cannot instantly…

Very disappointed I cannot instantly transfer funds from my bank account to my daughter and have to wait days!!!

1 July 2025
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Reply from Greenlight

Thank you for sharing this with us, Jahna. Funds are loaded instantly from your debit card, but we do require a minimum transfer amount. A Greenlight team member will be in touch with you shortly.

Rated 1 out of 5 stars

They will hold your money hostage

I put money on my son’s card for him to get his vehicle out of the repair shop. When the shop ran the card the card was declined even though their daily limit was almost $4000 more than what was attempting to be paid. They said it was above his daily limit but they can’t tell me what his daily limit is. Keep in mind this is a debit card, not a credit card, and they decline to pay with money that came from me, that I personally put on the card. So I did a transaction to put the money back in my bank so I could use another method but they take 3 business days to do that so my son is stuck without transportation. Definitely do not recommend!

11 July 2025
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Reply from Greenlight

We’re sorry to hear about your experience and would like to look into this for you. Please give us a ring at (888) 483-2645 with any questions or concerns, and we will be happy to look into this for you.

Rated 5 out of 5 stars

Great Customer Service!

Great Customer Service! Solved my problem on first call - very helpful and patient!

29 June 2025
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Reply from Greenlight

Thank you for taking the time to share your experience with us!

Rated 5 out of 5 stars

Best children’s debit card service on the market!

this card has honestly been so amazing for me it’s not even funny. I had pitched the idea of my parents getting me the greenlight debit card around four years ago now, and after doing a bunch of research they finally agreed to get me one and it could not be a better experience than what it is! The app is so incredibly easy to use with tons of cool features and a special level up game that teaches you all about finances, and for a small extra charge you can actually customize your card with whatever image you want on it! The cards don’t ship out the fastest as mine took around a month to get but it unlocks a whole new world of freedom financially for your children. Overall I give the service a nine out of 10, and the only thing that’s holding it back from a perfect score of 10 is that the cards take a long time to be made and shipped in my personal experience but other than that it’s absolutely amazing! I would totally recommend this to anybody who has kids and teenagers between the ages of 4 to 17 as a first debit card. 9/10, would absolutely recommend my friends and family!

7 July 2025
Unprompted review
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Reply from Greenlight

Thanks for taking the time to share this with us, Tayvin.

Rated 3 out of 5 stars

I like it a lot, BUT…

I really like this app a lot and the ability to introduce kids to investing and financial education is great. However, it is very expensive - I mean $10 a month can go a long way with investing, The monthly fee is half of my daughter’s monthly allowance. And I do think this is a bit steep.

19 June 2025
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Reply from Greenlight

We're sorry about the experience you had with Greenlight and we'd like to make this right. A Greenlight team member will be in touch with you shortly.

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