Greenhouse Sensation Reviews 

Great service, communication and product, will definitely use again

After placing an order the company emailed me a few days later. They apologised that there would be a slight delay in being able to get the items sent out. I emailed back and thanked them for the update but that I was going away so could be problematic. After confirming the order details they said they’d try to get out the next day.
They did this and I couldn’t believe such super service. The company should be proud of their service. Well done 5⭐️Also great product too!

Arrived late, wasn’t quite what was advertised, but after my e-mail they made a great effort (unsuccessfully) to rectify the problem which I did appreciate. I was able to modify the item myself to get it to work. Basically, there was no part to connect it to the special water butt tap that I bought especially, even though on the box it said that this was an option ( in fact that was why I bought it) . It even showed it on the instructions.
Never mind, they tried their best I’m sure. If I had the time and inclination I’m sure they would have refunded but hey-ho life is short!

Split delivery due to missing item. Response excellent.
I wait to see how the system performs in the Greenhouse over the summer!

Lovely lantern for the garden. Solar powered.Looks great. 4 stars because I had to prompt to get it delivered.

Arriverd damaged thanks to the courier must have dropped someting heavy on top of it, however GS sent out a replacement.

Im a proud owner of 4 quadgrows, this is a marvelous product, and best of all its BRITISH. !
Want to grow tons of Tomatoes, Peppers, lots more you can do ? Get on it now people.

I ordered an item of their web site for my quadgrow. Over 3 weeks later my order still hadn't arrived. Contacted the company by email who acknowledged the order hadn't been sent, and that it would sorted out immediately. Received my order 4 days later.
Even though my order got lost in the system their customer services were quick to resolve the problem.

Very helpful when there was a small problem

I am absolutely disgusted with your customer service. I ordered from you 9 days ago and it still hasn’t been dispatched. I keep getting the same automated email back not even responding to the questions asked. I want to know where my order is and when it will be dispatched. I’m starting to think that I’m never going to receive it. I suffer with anxiety and this experience has been atrocious. Your company chooses not to use phones therefore your email communication should be a priority.

I have purchased several times from this website and have always been satisfied with the products. I have had to chase up part of the order the last 2 times which does get frustrating, but on the plus side they are quick to respond to help rectify any problems, so thank you.Customer service is good.

This is my 2nd vivigrow great way to grow tomatoes, cucumbers and peppers.So much better than growing in pots and no need to worry about watering.

I have bought from greenhouse sensation a few times before and the experience was excellent ,
For this order placed 27/5 no delivery no contact other than my order confirmation which indicated delivery was being processed and dpd would deliver in 2-3 days
No further contact to advise of a delay.
Contacted customer services and received a standard apology response. I recontacted customer service and asked for a response to specific questions including when the items would be dispatched, received the same response as the first. So no further forward!

Well I did as asked by greenhouse sensation and sent the order number and information through and I have heard absolutely nothing
Not an email in sight!

Today my items have been delivered, thank you for you response.
I have changed my review from one star to three

Quick, efficient and quality product - Thanks

I have been using this vitopod propagator for the best part of a year, and I am generally very happy with it. Putting it together with the tiny plastic nuts and bolts was a little fiddly, but shouldn't take anyone more than 15-20 minutes. It locks together very sturdily, and the acrylic panes remain crystal clear. I have no doubt that it will last well into the future. Also, thank you for sending considerably more nuts and bolts than needed—they are too easy to inadvertently drop or ping away during construction.

A few things I think could be improved:

Most importantly, a more powerful heating element, or at least the option to choose one when buying; it would be nice to be able to use it in the depths of winter without having to unnecessarily space heat the whole room, too.

Dedicated holes for the thermostat probe would be nice; wedging it through a vent as recommended in the instructions means the vent in question can no longer be used as a vent.

On the subject of vents, the whole thing would look so much nicer if the vents were black to match the base rather than garish lime-green. A minor aesthetic quibble, admittedly; the plants certainly don't care, but it makes the whole thing look less high-quality than it actually is.

The footprint is very nearly square, but not quite, so the lid only fits in two orientations; I can't see any reason for this; why not just make it square?

However, all things considered, I'm very happy to recommend this product. I have already bought one height extension, and might well yet buy another.

I ordered a plant watering kit for £35. When it arrived I realized that it was a flopro kit that has a RRP of £29.99. I raised this in an email to customer service and received no reply. Over a month and 3 emails later, still no response from customer service. This was a really easy issue to resolve straight away. Now I am annoyed that I am still wasting my time chasing a reasonable response to my complaint on order #100124069.

Ordered quadgrow deluxe early may, it arrived 2 weeks later ( supposed to have been 2/3 working days) part damaged, I informed G.S immediately but they were very slow to reply. After lots of emails & promises of delivery from them 4 weeks later I’m still waiting for a replacement. My tomato plants which were destined to be planted in the Q.G are now in ordinary pots,!! I also ordered on the 26th May extra plant food, that too as yet hasn’t arrived. The after service I have received has been absolutely awful. I had planned to expand the Q.G. System as I have a very large greenhouse, but now I’m trying to find an alternative. I’ve had a very bad experience with this company.

Fast delivery, one part of the order was sent incorrect, I contacted Greenhouse Sensation who responded super quick and rectified the error quickly. I recommend them!

Superb service. Any advice sought is always addressed with patience. Thank you!