Had speedy and effective response from customer services and got drip kit working. Yet to test timer function. Comment about lack of phone no still stands - easy to resolve in 3 min phone call. Cumber... See more
Company replied
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See what reviewers are saying
We have waited all through the tomato growing experience of '22 and beyond but can now say that the auto watering system worked superbly well. We had to top up by variable amounts; the plants were mo... See more
Ordered/paid for an item on 6th June 2022 Never received item and fobbed off with the standard "we are sorry, but" I finally cancelled and chased a refund via PP Eventually received refund 3... See more
Company replied
My hydropod arrived well packed, in perfect condition and on time. The product is exceptional, I now have two, each taking 40 cuttings. I have heaters in both which I'm sure speeds up rooting. My l... See more
Company replied
Company details
Written by the company
Greenhouse Sensation design and manufacture products that make it easier for anyone to grow stronger, healthier plants. Their Vitopod Propagator has won many Best Product awards including from BBC Gardener's World and Grow Your Own magazine, whilst their Quadgrow was Awarded 'Best Buy' - Four-In-One system by Which? Magazine All of the products are designed and manufactured in the UK.
Contact info
Building 98, Vantage Point, The Pensnett Estate, DY6 7FR, Kingswinford, United Kingdom
- info@greenhousesensation.co.uk
- greenhousesensation.co.uk
3.8
Great
5K reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First time growing tomatoes
2022 - I decided to grow tomatoes for the first time and after doing some research decided to invest in Quadgrow, I’m very pleased. Excellent quality, good instructions and information, and neat as a pin in my new mini greenhouse. Tomatoes are doing very well! Spare parts are readily available - good to know and most importantly system is sustainable a not a ‘throwaway’ flimsy product. Customers Service team are efficient & very helpful. I have happily recommended the British Made Quadgrow to family & friends.
10 June 2022
Reply from Greenhouse Sensation
Hi Rachel,
Thank you for taking the time to share your great review.
We're so happy to hear how pleased you are with your Quadgrow - they are one of our bestsellers for good reason!
Thank you for your custom and support, we also really appreciate you recommending us to family and friends.
Many thanks,
Kate
Greenhouse Sensation
Totally awesome company!
9 June 2022
Reply from Greenhouse Sensation
Hi Douglas,
Thanks for the totally awesome review! We really appreciate your custom and support!
Many thanks,
Kate
Greenhouse Sensation
Atrocious experience.
Product has still not arrived. Greenhouse Sensation claim deliverer has lost the parcel. Asked for refund, instead told another product would be sent which has still not arrived. DO NOT USE THIS COMPANY
9 June 2022
Reply from Greenhouse Sensation
Hi Diane,
So sorry to hear you've had a negative experience.
I have looked into this for you and can see that as soon as we were informed that DPD had failed to deliver, we resent your order as a priority and can see it was delivered yesterday to your allocated 'safe place'.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hi Tim,
Thank you for sharing your great review. We're glad to hear that you are happy with everything and thank you for your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Great communication well pleased with…
Great communication well pleased with product thanks for a great service 👍🤗
8 June 2022
Reply from Greenhouse Sensation
Hi Julie,
Thank you so much for your great review! We really appreciate your custom and support.
Many thanks
Kate
Greenhouse Sensation
Delivery woes
Frustrating waiting for deliveries, ordered quadgrow on 24th may had to wait nearly 2 weeks.
Same with bungs for this item, ordered 25th may hopefully they are due tomorrow 9th June by DPD got a message from them this morning, nothing from greenhouse sensation, been used to getting next day delivery from Amazon, not very happy at the moment.
8 June 2022
Unprompted review
Reply from Greenhouse Sensation
Hello,
Sorry to hear that you've experienced a delay with your order.
I have checked on this for you and can see our customer care team have already been in touch with you regarding this and your order has been sent out as a priority.
As a small UK manufacturer it is not feasible for us to offer the same ultra-fast service as a company such as Amazon. We do however always aim to get orders out as quickly as possible.
Our usual delivery time is a speedy 2-3 working days but unfortunately it is slightly longer at the moment as advised.
Apologies again for the delay,
Kate
Greenhouse Sensation
Disappointing delay
order 100124963 x2 chilligrows it’s now 6th of june and still hasn’t arrived .When i ordered this on 14/05/2022 it was in stock. I also received a email from dpd on 20/05/2022 that my delivery was due 23/05/2022 this didn’t happen .I the received a email23/05/2022 that my order was delayed and i could expect to receive my order that week.I then received a further email 25/05/2022 stating that the chilligrows were out of stock.No communication since so asked and received my money back which at least was very prompt.Overall doubt i would use this company again.
8 June 2022
Reply from Greenhouse Sensation
Hi John,
Please accept our sincere apologies for the issue with your order.
We have experienced some unprecedented delays recently and although we have endeavoured to keep customers informed, we appreciate this kind of stock issue is very disappointing. We will be back to our normal speedy delivery times soon and would love the opportunity to regain your trust in the future.
Apologies again and best wishes,
Kate
Greenhouse Sensation
First class service and product have…
First class service and product have used the company for over 10 years highly recommended.
8 June 2022
Reply from Greenhouse Sensation
Hi Peter,
Thanks so much for the great review. We really appreciate your custom and support over the years - your loyalty really means a lot to us.
Many thanks,
Kate
Greenhouse Sensation
Just got my second double Quadgrow!
I bought my first double "Quadgrow with Holiday Watering Kit" in 2013 (!) and never regretted spending money on it over the past nine years. It still works well and it makes my life so much easier. Lots of people I know gave up on growing tomatoes because they could be tricky and time-consuming to grow; but Quadgrow makes it so much easier - tomatoes don't split (ever) because they get enough water when(!) they need it, and I can easily leave plants for two weeks without begging friends to water them.
I have just got my second double Quadgrow for my birthday and I have very high hopes for it. The design of the new product is more convenient with shorter SmartReservoir, and the quality of the plastic seems just as sturdy as the original one. Fingers crossed it will last just as long!
I was quite impressed with the customer service as well (despite the fact that the dispatch of my order was delayed). They did their best to send it to me as quickly as they can, and when one of the pots arrived damaged, they replaced it pretty much in the next day or two.
I wish they sell some organic tomato feed that easily compatible with the system though...
7 June 2022
Reply from Greenhouse Sensation
Hello,
Thank you for taking the time to write this great review.
We're so glad to hear how happy you have been with your Quadgrow system and wish you great success with your new one too!
Our customer service team always endeavour to resolve any issus as quickly and efficiently as possible, so we really appreciate your positive feedback.
Regarding organic tomato feed, thank you for the suggestion - we will keep you posted!
Many thanks,
Kate
Greenhouse Sensation
Parcel arrived promptly
Parcel arrived promptly, delighted with the service and the Quadgrow.
7 June 2022
Reply from Greenhouse Sensation
Hi Wilma,
Thank you very much for the great review. We're so glad you're happy with everything and wish you great success with you Quadgrow!
Many thanks,
Kate
Greenhouse Sensation
Normally I would have given a 5 star
Normally I would have given a 5 star, you have received my emails so you are aware of the problem I had.thanks for the replacement. David Cherry
6 June 2022
Reply from Greenhouse Sensation
Hi David,
We're sorry that you didn't have a 5 star experience this time. We really appreciate your custom and hope we can make it up to you in the future.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hi David,
Sorry that you have experienced difficulty with your order.
I have checked on this for you and can see that our customer care team got in touch with you via email regarding an issue that DPD had with delivering your order. Could you please respond to this email - or please email us at info@greenhousesensation.co.uk so we can rectify this?
Many thanks,
Kate
Greenhouse Sensation
Purchased a water system for our…greenhouse watering system with timer
Purchased a water system for our greenhouse with timer it is an excellent product we have purchased a few different ones in the past but this one is the best we have had it works really well highly recommend them
6 June 2022
Reply from Greenhouse Sensation
Hello,
Thank you so much for the great review. It's fantastic to hear how pleased you are with your watering system and timer, we're so glad we could help! Thank you for your custom and support, we really appreciate it.
Many thanks,
Kate
Greenhouse Sensation
Excellent after sales
Excellent after sales. Delivered short on first delivery but responded extremely quickly and put it right immediately
6 June 2022
Reply from Greenhouse Sensation
Hi David,
Thank you for your great review. Our customer services team always endeavour to deal with any issues as quickly and efficiently as possible - so your feedback is great to hear.
Thank you for your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Nice product but slow delivery
Nice product but slow delivery, poor information and lack of response from customer service.
I liked the idea of the Quadgrow system, and it looks well made. However, I bought 2 sets (=8 pots) because I wanted 6 pots and the website doesn't explain you HAVE to use them in 4's.
The instruction leaflet that arrived with my sets was for a different system.
My email to their customer service complaining about this has not had a reply
6 June 2022
Reply from Greenhouse Sensation
Hi Robert,
Sorry to hear you have had a negative experience. Our customer service team always endeavour to get back to customers as quickly as possible.
Our Quadgrow system can in fact be split and used as two separate systems, so can be used not only as fours. If you would like to do this then you just need to purchase our 'Quadgrow Stoppers', at a very small cost. These are bungs that fit into the drilled hole between the planters so they can work as independent units.
I hope this helps.
Many thanks,
Kate
Greenhouse Sensation
Prompt delivery and good website
Prompt delivery and good website. Not tried fertiliser over a season so don't know how good it is
6 June 2022
Reply from Greenhouse Sensation
Hello,
Thank you very much for the great review. We really appreciate your custom and support, and wish you great success with your fertiliser.
Many thanks,
Kate
Greenhouse Sensation
The quadgrow is a novice gardener's…
The quadgrow is a novice gardener's dream. It is easy to use and for a busy person it is a bonus as you do not have to water the plants so often. It is a shame that the bungs do not come with it.
5 June 2022
Reply from Greenhouse Sensation
Hi Elsy,
Thank you for your great review, we really appreciate it.
As the bungs are only an optional extra they are available to purchase separately at a small cost on our website. I hope this helps.
Many thanks,
Kate
Greenhouse Sensation
Quadgrow
This product arrived early. From the point of ordering to receiving this it took 4 days. I have bought from greenhouse sensation for several years and have never had any problems.the staff are always helpful and go over and beyond to help you
5 June 2022
Reply from Greenhouse Sensation
Hi Ros,
Thank you so much for your great review. We're so happy to hear how please you are with everything.
We really appreciate your custom and support over the years!
Many thanks,
Kate
Greenhouse Sensation
Greenhouse Sensation
Amazing customer service
4 June 2022
Reply from Greenhouse Sensation
Hi Tina,
Thank you so much for your great review. Our customer service team always endeavour to help as quickly and efficiently as possible, so it's great to hear your feedback.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hi Sara,
Thank you for your great review, we really appreciate it.
Many thanks,
Kate
Greenhouse Sensation
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