Had speedy and effective response from customer services and got drip kit working. Yet to test timer function. Comment about lack of phone no still stands - easy to resolve in 3 min phone call. Cumber... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have waited all through the tomato growing experience of '22 and beyond but can now say that the auto watering system worked superbly well. We had to top up by variable amounts; the plants were mo... See more
Ordered/paid for an item on 6th June 2022 Never received item and fobbed off with the standard "we are sorry, but" I finally cancelled and chased a refund via PP Eventually received refund 3... See more
Company replied
My hydropod arrived well packed, in perfect condition and on time. The product is exceptional, I now have two, each taking 40 cuttings. I have heaters in both which I'm sure speeds up rooting. My l... See more
Company replied
Company details
Written by the company
Greenhouse Sensation design and manufacture products that make it easier for anyone to grow stronger, healthier plants. Their Vitopod Propagator has won many Best Product awards including from BBC Gardener's World and Grow Your Own magazine, whilst their Quadgrow was Awarded 'Best Buy' - Four-In-One system by Which? Magazine All of the products are designed and manufactured in the UK.
Contact info
Building 98, Vantage Point, The Pensnett Estate, DY6 7FR, Kingswinford, United Kingdom
- info@greenhousesensation.co.uk
- greenhousesensation.co.uk
3.8
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and fast delivery
14 October 2022
Reply from Greenhouse Sensation
Hello John,
Thank you very much for sharing your great review. We're so glad to hear how happy you are with our service and speedy delivery.
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Excellent
Polite, efficient telephone service. Goods well packaged and order dispatched quickly. Well pleased
12 October 2022
Reply from Greenhouse Sensation
Hello Julian,
Thank you very much for sharing your great review. We're so pleased to hear how happy you are with the service you received.
We really appreciate your custom and support!
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hello William,
Thank you very much for sharing your great review. We really appreciate your feedback and are so glad you're happy with everything!
Many thanks,
Kate
Greenhouse Sensation
A good company selling quality…
A good company selling quality goods.delivery was excellent and when I returned( ordered by my mistake ) an item the company made all the arrangements for collection.
I have used this company several times and will surely use them again. Highly recommend them to any prospective purchasers
14 October 2022
Reply from Greenhouse Sensation
Hello Jay,
Thank you very much for taking the time to share this great review. We always aim to help with any issues as quickly and efficiently as possible, so your feedback is really great to hear.
We really appreciate your continued support and custom!
Many thanks,
Kate
Greenhouse Sensation
Algreatways send my stuff out ASAP
Always send my stuff out ASAP, packaged well and just what I need even shopped for my daughter this time
Thank you
12 October 2022
Reply from Greenhouse Sensation
Hello Jean,
Thank you very much for sharing your great review. We're so happy to hear how pleased you are with the service you've received.
We hope your daughter is very happy too!
Many thanks,
Kate
Greenhouse Sensation
Great company!
Have bought several products so far and will continue to do so. They are of good quality and the backup from the company is superb. A recent query was responded to promptly and I had a useful chat to Scott over the phone, something not easy to do with some companies.
17 October 2022
Reply from Greenhouse Sensation
Hello Peter,
Thank you very much for sharing your great review. We're so glad to hear how happy you are with your products and also with the customer service you received.
I will be sure to pass your feedback on to Scott, he is always very happy to help, so it will be much appreciated.
Many thanks,
Kate
Greenhouse Sensation
I made an error and ordered two items…
I made an error and ordered two items instead of one. I contacted the company and Claire was brilliant and sorted out my return snd refund keeping me updated at each stage.
The products are brilliant snd delivery was very prompt
13 October 2022
Reply from Greenhouse Sensation
Hello,
Thank you very much for sharing your great review.
We're so glad to hear how happy you are with the service you received - we always endeavour to resolve any such issues as quickly as possible. Claire is very happy that she could help and we really appreciate your feedback.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hello,
Thank you very much for sharing your great review. We're so glad to hear that you found the ordering process easy and are happy with our speedy delivery time!
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Great quality products and customer…
Great quality products and customer care. Good packaging and delivery.
1 October 2022
Reply from Greenhouse Sensation
Hello Pauline,
Thank you very much for sharing your great review. We're so pleased to hear how happy you are with everything!
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Top drawer service
First order delivered within two business days. One item was missing, but was replaced the very next day. Excellent customer service from Claire. Nice to support British design and manufacturing. Product reviews to follow...
3 October 2022
Reply from Greenhouse Sensation
Hello,
Thank you very much for sharing your great review. We're so glad to hear you're happy with the service you received.
We really appreciate your custom and support as a small British manufacturer, as you noted, it really means a lot.
Many thanks,
Kate
Greenhouse Sensation
A very useful bit of gardening kit
A very useful bit of gardening kit. Pretty much did exactly what the advertising lit said it would.
13 October 2022
Reply from Greenhouse Sensation
Hello Angus,
Thank you for sharing your great review. We're so glad to hear how pleased you are with your order and that it's proving very useful!
Many thanks,
Kate
Greenhouse Sensation
Excellent service
Excellent service. Items damaged in transit were replaced straight away, with an offer to collect the broken parts if required.
5 October 2022
Reply from Greenhouse Sensation
Hello,
Thank you very much for sharing your great review. We always aim to rectify any such issues as quickly as possible, so we're really happy to hear how pleased you are with the service you received.
Many thanks for your custom and support,
Kate
Greenhouse Sensation
Greenhouse sensation is in a league of…
Greenhouse sensation is in a league of their own been dealing with them for a few years now and everything is spot on
Quick replies great service fast delivery
11 October 2022
Unprompted review
Reply from Greenhouse Sensation
Hello Dennis,
Thank you very much for sharing your glowing feedback - it's really great to hear!
Your continued custom and support over the years is greatly appreciated.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hello Elizabeth,
Thank you very much for your great review. We're so glad to hear how happy you are with the service you received.
Many thanks for your support,
Kate
Greenhouse Sensation
Ordered fleece jackets
Ordered fleece jackets, in stock, quick delivery, excellent packaging and customer service. Ordered before, always with positive results. Will be ordering again in the future. Thanks
25 September 2022
Reply from Greenhouse Sensation
Hello Hazel,
Thank you very much for sharing your great review. We're so glad to hear how happy you always are with everything!
We really appreciate your continued custom and support.
Many thanks,
Kate
Greenhouse Sensation
Quality product backed up by exceptional customer service
Endeavouring to make my gardening experience less arduous and more interesting I decided to buy various kit from Greenhouse Sensations all related to hydroponic processes. Yet to fully utilise the kit but very pleased with the design and construction and looking forward to seeing it in operation. Extremely pleased with the customer service particularly from Scott and Claire - thank you.
27 September 2022
Reply from Greenhouse Sensation
Hello Michael,
Thank you very much for taking the time to share your great review. We're so glad to hear how happy you are with everything.
It's also great to hear members of staff acknowledged. Both Scott and Claire are so happy they could be of help.
Thank you for your custom and support.
Many thanks,
Kate
Thanks for great customer service,
5 October 2022
Unprompted review
Reply from Greenhouse Sensation
Hello Gary,
Thank you for sharing your great review. We're so glad to hear how happy you are with the service you received.
We really appreciate your custom and support!
Many thanks,
Kate
Greenhouse Sensation
Helpful and efficient
I couldn't find the replacement product I was searching for and wasn't even sure it could be bought as a single part of a plant grow system. I sent a query email and got a very quick reply with a link to buy the items. And a few days later they arrived. Great service!
15 September 2022
Reply from Greenhouse Sensation
Hello Liz,
Thank you very much for sharing your great review. We're so glad to hear how happy you are with the quick and efficient service and delivery you received.
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Excellent company!
Brilliant company that delivers excellent customer service!
Had a problem (not the company's fault) but they answered my query promptly and advised on what was going to happen.
This is not the first time I have used this company and have always found them really reliable plus they have a wide range of goods to choose from
28 September 2022
Reply from Greenhouse Sensation
Hello Chrissy,
Thank you very much for taking the time to share your great review. We're so glad to hear how happy you are with the customer service you received. We always try to go above and beyond for our customers, so it's fantastic to hear your feedback.
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Hydropod - a excellent product.
My hydropod arrived well packed, in perfect condition and on time. The product is exceptional, I now have two, each taking 40 cuttings. I have heaters in both which I'm sure speeds up rooting. My latest success are some hardy Hibiscus cuttings which rooted within 4 weeks. I would recommend this product to any keen gardeners.
3 October 2022
Reply from Greenhouse Sensation
Hello,
Thank you so much for taking the time to share your great review. We're so glad to hear how happy you are with your Hydropod - and how much success you have had in such a short time!
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.