Granit Reviews 12

Lovely products, seemingly non-existent customer service. I returned two items to the shop in Hornstull three weeks ago and I'm still waiting for the refund or for any response (I've contacted the customer service twice for an update, haven't heard from them yet). I understand that the Christmas season is busy, but after such a long time it's just bad customer service.

I placed an order on January 8 that included two small glass jars with cork lids. The order arrived on January 22 and the two cork lids were not included. I immediately wrote to Granit to let them know. I contacted them again on January 27, February 6 & 19. I also wrote to them on Instagram. No response.

I then made a comment under an Instagram post and that finally got a response from the social media team. Then I finally got a response to my email on February 26, one month after I sent it. This email said:
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Hi Rachel,

We're sorry for this late reply.

We're sad to hear of this.
I've looked at the order and It seems to have been a mistake when sending out the order. We're gonna look into this further.
Would you like to receive a refund for the products, or would you like for us to send out 2 new ones?

Please answer to this E-mail and we'll help you further immediately.

Best regards,
Victor
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I wrote back within 2 hours saying that I'd like both a refund and a replacement. I received an answer today, 12 days later, that I cannot have both.
This company took my money and then did not give me what I paid for. Then they stole my time by forcing me to deal with this for two months. The responses, when the finally came, were not professional. I am appalled by this "customer service" and I will not shop from Granit again even though I really love their stuff. I can't support a business that treats customers so poorly. What an utter disappointment.