It's super easy navigating around the site! Any questions I had or suggestions needed, were answered straight away! After I finally had my choices in my cart, I experienced no issues with the check ou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have purchased from Goose Creek several times before and was surprised when one of my 3 wick candles was damaged. I sent an email to customer service and received a response almost immediately. I... See more
I am happy with the scents I chose, just a light hint in the air, not overpowering. The delivery did take a while; it didn't matter to me, but just be aware if ordering for a special occasion
Sent on my claim for the damaged candles, form was simple and easy to include pictures. Was contacted within 24 hours and candles were sent right away. The emails were very prompt, informative and ple... See more
Company details
Information provided by various external sources
Create a warm, inviting atmosphere in every room of your home with artisanal scented candles and other ambiance-enhancing fragrance products from Goose Creek.
Contact info
United States
- goosecreekcandle.com
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
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Long lasting smell burns evenly
21 July 2026
I was missing a couple of candles and…
I was missing a couple of candles and the response was very quick, I love these candles so fragrant.
21 July 2026
what an amazing company and such nice…
what an amazing company and such nice smelling products
20 July 2026
I love that that smell last a long time
20 July 2026
Always great long lasting scents and…
Always great long lasting scents and good burn time
20 July 2026
It took two weeks to get my order
It took two weeks to get my order. I am currently using two wax melts of the pineapple ice cream cone and there’s absolutely no scent whatsoever. Very disappointed over overall. no idea how other people have left. Individual comments under reviews is even their AI system cannot find out how to leave a review. I had to go back through old emails to find out how to do this review.
20 July 2026
Reply from Goose Creek
Hi Michelle,
We're sorry to hear about your experience and understand how disappointing it must have been to wait longer than expected for your order and then find that the wax melts didn't have the scent throw you were hoping for.
We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already:
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your experience and assist further.
Thank you for taking the time to share your feedback.
— Goose Creek Customer Support
Hello
Hello,
Your website is so informative and easy to use …
Wonderful scents and nicely priced !
Jana K. Selke
21 July 2026
This was my first time ordering
This was my first time ordering, so I was hesitant. But I’m glad I took a chance. The package came in damage free and I love the summer scents.
20 July 2026
Never disappointed with any of the…
Never disappointed with any of the products I order and how they are packaged to ship.
20 July 2026
It’s the best candles for your money
Arrived on schedule and the candles were exactly how i thought they’d be. I only wish I was rich because I’d buy them out!!
21 July 2026
Great scents and fast delivery
Great scents and fast delivery. No problems at all. Will definitely order again. I’m love with the sugared lemon scent candles and wax melts.
21 July 2026
I didn't receive one of the fragrance…
I didn't receive one of the fragrance candles I wanted, but got a different one. It was meant to be a gift for someone that really likes that particular candle. I have reached out and heard nothing.
21 July 2026
Reply from Goose Creek
Hi Gillian!
We're sorry to hear that you didn't receive the fragrance you ordered, especially when it was intended to be a gift. We understand how frustrating it is to receive the wrong item and then not receive the follow-up you were expecting.
We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already:
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your experience and assist further.
Thank you for bringing this to our attention.
— Goose Creek Customer Support
Delivery is always on time and the…
Delivery is always on time and the candles always smell amazing I love ordering from you
20 July 2026
My order came pretty quickly and in…
My order came pretty quickly and in good shape! The packaging was wildly excessive for just one candle. They need to streamline that, for sure. Also the candle scent is very mild. I was expecting a more prominent scent.
20 July 2026
Order issue
There was somehow a mix-up & my order went to my old address. I contacted Goose Creek & they took care of it right away.
20 July 2026
The scent are amazing
The scent are amazing, style of glass is unique and the price us right!
20 July 2026
I never received my complete order
I never received my complete order. I was charged twice for my order. Once I get this corrected thru my c.c. company, you won't hear from me again. I am sure it doesn't concern you. This is the worse experience I have ever had with Goose Creek.
21 July 2026
Reply from Goose Creek
Hi Paula!
We're sorry to hear about your experience and understand how upsetting it must have been to not receive your complete order and to have concerns about being charged twice.
We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already:
https://goosecreeksupport.zendesk.com/hc/en-us/requests/new
Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to investigate your experience and work toward a resolution.
Thank you for bringing this to our attention.
— Goose Creek Customer Support
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