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The Good Feet Store Reviews 

1,938
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, attentive, and genuinely welcoming during thorough consultations designed to find the best fit. Many people note that the customized arch supports provide incredible relief from chronic foot, knee, and lower back pain, making everyday activities much more comfortable. Some reviewers were not happy with the inserts, mentioning they caused severe foot or lower back pain after extended daily wear. Others also noted challenges regarding product compatibility with standard shoes and occasional difficulties with staff interactions during their physical store visits.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the knowledgeable, patient, and... See more

Product

Clients share positive opinions on product, highlighting how well the orthotics and arch supports hold up and... See more

Service

Reviewers highlight positive aspects of service, praising staff members who are knowledgeable and take the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting knowledgeable staff who provide... See more

Customer service

People report positive experiences with customer service, noting that representatives listen carefully to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tia is so amazing! She got both of my kids (who have extremely flat feet) get into some orthotics that helped their pain and posture. My husband exchanged his orthotics from the 1990’s and man were th... See more

Company replied

Rated 5 out of 5 stars

Aris from the Highland store branch took the time to listen to my feet issues and addressed them. He tweaked the orthotic inserts based on my issues. And I returned to him for further advice until we... See more

Company replied

Rated 5 out of 5 stars

Ana was amazing! Completely explained every detail of the product and its benefits. Awesome sense of humor and super fun to deal with. I feel like I’ve known her forever! The product seems extremely w... See more

Company replied

Rated 5 out of 5 stars

Ireanna did an amazing job with providing great customer service! She went above and beyond when offering support where needed after listening to what my issues were! I’ll definitely be coming back an... See more

Company replied


Company details

  1. Orthotics & Prosthetics Service
  2. also in
  3. Shoe Store

Written by the company

The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.

Good Feet Customer Satisfaction Policy

90-day Customer Satisfaction Policy

Starting July 1 - The Good Feet Store now backs every purchase with a 90-day Customer Satisfaction Policy. Come in, get fitted, follow the process - and if you're not satisfied, we'll make it right. Visit us or read the full policy at: https://www.goodfeet.com/our-goodfeet-promise

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,938)

1,645 reviews in the last 12 months

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Rated 5 out of 5 stars

Tim did a great job at explaining…

Tim did a great job at explaining everything in great detail and walked through the entire process with professionalism and integrity.

4 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Joshua, thank you for taking the time to recognize Tim. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Tim sees this.

Rated 5 out of 5 stars

Excellent Service

Excellent Service, Alan was great!!!🥰🥰

4 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Yvonne, thank you for taking the time to recognize Alan. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Alan sees this.

Rated 5 out of 5 stars

Great job today!

4 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hi Tim, really glad you came in. See you next time. Hope you’re already feeling the difference!

Rated 5 out of 5 stars

Jermaine was awesome

Jermaine was awesome! He was very patient and informative.

4 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Briana, we are so grateful you took the time to recognize Jermaine! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Jermaine are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Jennifer and Kassandra are awesome!

Jennifer and Kassandra are awesome!
I feel like a new woman today!!!!!

4 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Helga, we are so grateful you took the time to recognize Jennifer and Kassandra! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Jennifer and Kassandra are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

We had an outstanding experience

We had an outstanding experience. This was our first time in the Good Feet store, and the service, care and overall experience exceeded our expectations. Steven is an absolute professional. He's competent, caring and great to work with.

3 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Jenn, we are so grateful you took the time to recognize Steven! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Steven are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Jamie is wonderful very informative

Jamie is wonderful very informative. She explained every step and I felt some relief walking out of the store.

3 September 2026
Unprompted review
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Reply from The Good Feet Store

Oh, John, Its so great to hear your experience! We LOVE hearing when our clients are beginning to feel better. Thank you for stopping by.

Rated 5 out of 5 stars

Patricia was wonderfully informative

Patricia was wonderfully informative. Personality was exceptional

3 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello, thank you for taking the time to recognize Patricia. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Patricia sees this.

Rated 5 out of 5 stars

Cody was very helpful and explained…

Cody was very helpful and explained everything so well. Very knowledgeable on the entire system!

Thanks!
Sandy

2 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Sandy, thank you for taking the time to recognize Cody. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Cody sees this.

Rated 5 out of 5 stars

Jackson was very informative and…

Jackson was very informative and thorough. He would pause and make sure you understood by asking relative questions to what information he went over. He would also take the time to explain the why behind what he was doing. He also asked if I had any questions or needed more explanations, frequently along the way. I am on my way to happy balanced joints. Being a nurse on my feet I know and understand the importance of proper alignment and the wear and tear it will save on the joints. I am impressed with the company’s mission to not only provide support and relief, but to also retrain and realign the body.

2 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Lynz, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Jackson reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Kianara was a very patient and…

Kianara was a very patient and knowledgeable person. She answered all of my questions and went above and beyond my expectations.

26 August 2026
Unprompted review
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Reply from The Good Feet Store

Thank you for your kind words! We're thrilled to hear that Kianara provided such a positive experience. Her patience, knowledge, and dedication to helping our customers are qualities we truly value, and we're delighted that she exceeded your expectations. We appreciate you taking the time to share your feedback and look forward to helping you again in the future!

Rated 5 out of 5 stars

Very happy customer

I have been a happy customer for a couple of years.
Lately I had a lot of pain in my feet and I was wondering why the arch supports were not working anymore. Wes at Carmel Mountain was very kind and showed me that I needed new sizes for my arch supports because my feet have changed. I am very impressed with all the tools they have to measure your feet.
Awesome customer service!

2 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Anne, we are so grateful you took the time to recognize Wes! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Wes are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Employees are so helpful!

I really appreciate the teams at both Fairlawn and Canton - they are always super helpful. My foot pain is so much better after using supports and the GF cushions.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Antwine

Antwine
Very knowledgeable and helpful

2 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hi Ronald, this made our Augusta team’s day; thank you. Every fitting matters to us, and we’re really glad this one landed right. Come back anytime!

Rated 5 out of 5 stars

Great service and knowledgeable

Antwine. Great personality and very knowledgeable

2 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hi Susan, really glad you came in. See you next time. Hope you’re already feeling the difference!

Rated 1 out of 5 stars

PLEASE DO NOT GO THERE

PLEASE DO NOT GO THERE! They exaggerate your condition and have you sign a NO REFUNDS EVER contract! That should have told me everything! Their products are a headache. Not only do you have to move these inserts from shoe to shoe, but what they don't tell you is that they are INCOMPATIBLE with most shoes. Also, the insert pods come off, leave glue in the soles of your shoes, and if they feel they gave you enough of the glue pods, they make you buy them! I told them, you sold these as a one time pay, and you need these to use the inserts, so no fees apply! Unbelievable! I thought it was a shoe store, so tried it. Then I got sucked into their sales gimmick. DO NOT GO THERE! My podiatrist advised they misdiagnosed and there are better and cheaper ways to respond to the needs. AGAIN, DO NOT GO THERE!!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Jay was extremely helpful

Jay was extremely helpful. He took the time to explain everything. I felt no pressure. It was a very relaxing experience.

1 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello James, we are so grateful you took the time to recognize Jay! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Jay are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Tim was amazing

Tim was amazing! He was able to find me the support I needed . He explained everything in a lot of detail. Very satisfied that I was able to find relief.

1 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Linda, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Tim reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Great help from Aundrea

Great help from Aundrea. Learned a lot and happy with the great service.

1 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Thank you for your wonderful review, Lisa! We're so pleased to hear that Aundrea provided great service and helped you learn more about your foot health needs. Taking the time to educate and support our customers is something we value greatly, and we're delighted that you had such a positive experience. We truly appreciate your feedback and look forward to helping you again in the future!

Rated 5 out of 5 stars

Brandon was so kind and patient helping…

Brandon was so kind and patient helping my Mother-In-Law find the right solution for her! So thankful we were able to find this place and she has been loving her massager too!

18 August 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Isaac, we are so grateful you took the time to recognize Brandon! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Brandon are what make the difference between a product and a real solution. Thank you for sharing your experience!

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