Deposited 1k for the bonus, my deposited money turns into bonus money? Can’t withdraw my money due to it being in bonuses, tried it out can’t play with more than 7.50CAD? Then to reach the 100% mat... See more
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See what reviewers are saying
Goldenstar casino rate 8.5/10 . Has great bonuses and offers , certainly genourous to newcomers , has a wide range of games and live tables , some are more fitting to play then other , personally I li... See more
Company replied
This casino is a good one, especially if you are a strong gambler. I use to gamble on it. They have quite Nice VIP programm, and they allow a personnal account manager who is really super friendly, su... See more
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Golden Star is actually one of the safest crypto casinos out there, I never had any problems on withdrawing, depositing, betting or claiming a bonus. Most crypto casinos going to be a pain in the ....... See more
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You should know
3.4
Average
239 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Reply from Golden Star Casino
Hey You Cheng, glad you're enjoying it! 🎰🔥
Bonuses make everything more exciting! Keep an eye on our promos — you never know when the next No-Deposit Bonus might pop up! 🚀💸
Wishing you lucky spins ahead! 🍀🎮
Best regards,
Golden Star Casino
Reply from Golden Star Casino
Hey Zakaria Rajawi, short and sweet—love it! 🎰🌟
Glad to know you're enjoying your time with us! 🚀 Wishing you lots of luck and even more good good good wins ahead! 🍀💸
See you back for more fun! 🎰
Best regards,
Golden Star Casino Team
Goldenstar
Goldenstar casino WAS a phenomenal project once. Now its not even mediocre. Cashouts are slow and support is awful. They even stole over 1000€ from me. I took one bonus which was offered me via mail. Once i completed my wagering requirement over thousand euros vanished from my account. I contacted support and he told me it was reduced because of a maxwin rule of the bonus. There is no such rule anywhere (there is 10000€ max in general but my balance went from 2700 to 1600). Then they didnt even respond to askgamblers complaint at all. I will not tolerate this and i will make sure everyone gets to hear about this crime.
There are plenty of casinos online where to choose so stay away from this one.
Edit. After three weeks (or so) golden star credited back the missing funds so its resolved and im happy. But because of the hasslr i cannot give more than 4 stars
18 July 2024
Unprompted review
Reply from Golden Star Casino
Hey Omppu,
we appreciate you taking the time to share your experience. We understand how frustrating the situation must have been, and we truly regret any inconvenience it caused.
We’re glad to hear that the issue was ultimately resolved and that you received your funds. While we always strive to provide a smooth and transparent gaming experience, we recognize that this could have been handled better. Your feedback is valuable, and we’ll continue working on improving our processes.
If you ever have any concerns in the future, please don’t hesitate to reach out — we’re always here to help. 🎰💬
Best regards,
Golden Star Casino Team
GOLDEN Star
Overall a robust platform with plenty of gaming options, deposit options and withdrawals to various platforms, withdrawals are a bit slower than others but o would exist that is finding that they are working on.
19 July 2024
Unprompted review
Reply from Golden Star Casino
Dear Scott Jenkins,
Thank you for your feedback! We appreciate your time.
Regarding the withdrawal process, we want you to know that we're constantly working to improve its speed and service. And we hope you'll be absolutely satisfied with it!
Best Regards,
The Golden Star Casino Team
Great VIP program at first, but not so much anymore
When my girlfriend and I first started playing at Goldenstar we were very happy with it. We play at some of their other group casinos as well. They used to have quite a few promotions for everybody like cookie day or other holidays but now they only seem to offer the welcome bonus. My girlfriend and I play quite a lot and became part of their VIP program. It was great at first but unfortunately, the program has deteriorated. There’s barely any promotions and it’s difficult getting a hold of anyone. They are now losing two loyal players.
31 March 2024
Unprompted review
Reply from Golden Star Casino
Dear Jason Anderson,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience!
We understand how frustrating it can be when expectations are not met. Please know that we are actively working on developing new and exciting promotions, as well as enhancing our VIP program to bring back the joy and excitement for you and all the players at Golden Star Casino. Additionally, we continue to offer various promotions to our players, which are usually sent via email. Please make sure to check your inbox regularly so you don't miss out on these opportunities.
We hope to restore your confidence in our services and that you will give us another chance to provide you with a top-notch gaming experience.
If you have any specific suggestions or further concerns, please don't hesitate to contact us directly.
Best Regards,
Golden Star Casino Team
Is a nice site there is easy to…
Is a nice site there is easy to navigate on. Good bonus and turnememts. And a nice vip support whit dedicatet employers 24/7 good and a big collection of slotsmachines. Easy vertication for your profile
13 June 2024
Unprompted review
Reply from Golden Star Casino
Dear Nicolai Haukohl,
Thank you for your feedback! We're especially pleased that our VIP support team has met your expectations. Your satisfaction with our slot machine collection and the easy verification process means a lot to us! We look forward to continuing to provide you with an exceptional gaming experience! Wishing you the best of luck and lots of fun!
Best regards,
The Golden Star Casino Team
Good casino
Haven’t played it much but got a good variety of games, I’ll have to have a go :)
13 June 2024
Unprompted review
Reply from Golden Star Casino
Dear Amy Knoessl,
Thank you for your feedback! We hope you find some favourites on our site and enjoy amazing gameplay with big wins. Have fun!
Best Regards,
The Golden Star Casino Team
It took a little while to get into the…
It took a little while to get into the casion spirit, but now it's one of my favourites.
17 May 2024
Unprompted review
Reply from Golden Star Casino
Dear Jess,
Thank you for your feedback! We understand it can take a little while to get into the casino spirit, and we're delighted that it has become one of your favourites!
We look forward to continuing to provide an enjoyable experience for you.
And if you need any assistance, you can always contact our support team via live chat.
Best Regards,
Golden Star Casino Team
It’s a pretty good online casino!
17 May 2024
Unprompted review
Reply from Golden Star Casino
Dear cheng.you,
Thank you for your feedback!
We hope you continue to have a great time and achieve big wins at Golden Star!
Best Regards,
Golden Star Casino Team
I made a withdrawl request on 13…
I made a withdrawl request on 13 december but funds not credited in account till now
I make a contact with them through helpline they are saying we will do we will do I saw first time this type of worst casino app
23 December 2023
Unprompted review
😁 best
it's ok, I don't have anything to say, but the problem is with the withdrawal because it takes too long. you have fun and especially when you have VIP bonuses which are really delightful.
she is satisfied with the experience she had with them
All the best 👍
14 December 2023
Unprompted review
I had been trying to cashout for a…
I had been trying to cashout for a month now, the only problem apparently is my selfie with a note hi golden star, i sent them a lot of selfies but theu are never good enough, other casinos accept them but not Golden Star
I do not want the casino to respond i feel they are not reliable.
27 June 2023
Unprompted review
Reply from Golden Star Casino
Dear Denise Sauve,
We're genuinely sorry to hear about your experience. We understand the frustration you feel and appreciate you bringing this to our attention. Even though you've mentioned not wanting a response, we believe in being transparent and addressing concerns. The selfie verification process is in place for security reasons. We'd be happy to guide you through it to ensure a successful cashout. Please reach out if you change your mind.
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Best regards,
GoldenStar Casino-Team.
I don't like that I have to give this any stars...
I don't like that I have to give this casino any stars but I must as I can't write a review otherwise. I've deposited 2 times into this casino and my cash didn't show up. They say to me that I've to prove that I sent them the cash but it's gone from my account with Golden Star Casino written beside it. I love out in the country and haven't got access to a computer or printer to go about proving what they stole from me. Twice... absolutely rubbish casino I believe that any nice reviews on here are fake. Stay away from this casino if you have any sense... I'm absolutely shocked never before have I been asked this. I will never part with this casino ever again. Stay well away.
8 July 2023
Unprompted review
Reply from Golden Star Casino
Dear Mary Claire Doyle,
We're truly sorry to hear about your experience. We fully understand how frustrating this situation must be for you, and we want to assure you that it's our priority to resolve this issue.
Regarding the deposits not reflecting in your account, it's standard procedure for us to request proof in the form of a bank statement or receipt to investigate this issue further. We understand that this may be challenging due to your location, but perhaps there could be a way for you to get a digital copy from your bank that can be sent to us through email or mobile.
We wish to assure you that every player's experience and satisfaction are important to us, and we are committed to resolving this issue for you.
Again, we apologize for any inconvenience this has caused, and thank you for your patience while we work to rectify this matter.
Best Regards,
GoldenStar Casino Team
My girlfriend and I were really hoping…
My girlfriend and I were really hoping to like this casino. Good platform and game selection but HORRIBLE payout system. Even though I am fully verified, they say it takes 48 hours to get my money because of their "fraud prevention". That is a load of garbage. They have passports, bank account statements, proof of address and email and the ONLY reason they keep our money as long as they can is for GREED. They just want people to cancel their payouts. For this reason, as soon as I get my money I will close my account. Casinos are paying within hours now, 2 days waiting for a payout is absolute garbage and it's really a shame because they will lose good customers because of their greedy business practice.
25 July 2023
Unprompted review
Reply from Golden Star Casino
Dear Jay Germano,
We truly appreciate your feedback and we're sorry to hear about your dissatisfaction with our payout system. We strive to create the best possible gaming environment for our customers and we regret if our withdrawal process has caused you any inconvenience.
Our 48-hour withdrawal processing time, as stated in our Terms & Conditions, is not a reflection of greed but rather an essential component of our commitment to maintaining a safe and secure online gaming platform. This time allows us to meticulously review and verify each transaction to prevent any fraudulent activities and to ensure the financial safety of our customers.
We understand that some other casinos may have shorter processing times, but we firmly believe in the importance of security in all transactions. Our aim is to strike a balance between expedient service and maintaining the highest levels of security.
We're saddened to hear that you're considering closing your account due to this issue. Please understand that we value you as a customer and we deeply regret any negative experiences you've had. We're continually working to improve our services, and your feedback is invaluable in that process.
We sincerely thank you for sharing your concerns and we hope you reconsider your decision, as we'd love the chance to better your experience in the future.
Best Regards,
GoldenStar Casino Team
Goldenstar is hands down the best
Goldenstar is by far the best online casino I have found. The customer support is fast and the vip program they offer is fantastic. I have been on many online casino sites and few can stand next to goldenstar. They allow so many deposit options and it is done very quickly but one of the most important things are how easy it is to withdraw I have done dozens of withdraws and not once have ever had any sort of an issue. Withdraws are done easy and fast and are able to be tracked with live status.
Sai has been my goldenstar rep and he's fantastic always sens me personalized emails to check up and offers awsome promos custom to you. Shout out to sai @ goldenstar if you get a rep cross your fingers for this guy. Everything I shoot him an email he gets back to be within minutes and always has some sort of a gift for me. I've had the biggest wins on this site and don't plan on going anywhere elce.
Big shout out to goldenstar support team and my rep sai for everything you guys do.
Thank you guys and gals.
1 February 2023
Unprompted review
Reply from Golden Star Casino
Dear johnson obradovic,
Thank you for your leaving your feedback on our casino, we really appreciate your honesty.
We are very happy to receive such sincere words from you as our goal is to make our casino attractive to every customer and guarantee that every player has the opportunity to enjoy various gaming options and bonus programs.
Customers like you are the reason we strive to do the best at our jobs.
Please feel free to reach out again if you have any questions, issues, or concerns – we are just an email away and will always be happy to assist you.
Kindest regards,
GoldenStar Casino Team
I love this site
I love this site. It has heaps of great games to choose from and I have my only personal VIP manager Sai who is an absolute legend.
Any winnings are paid into my account quickly with out any hassle.
I’m always receiving excellent bonuses and free spins.
I have recommended golden star casino to many of my friends.
Cheers
Erin
20 May 2023
Unprompted review
Reply from Golden Star Casino
Dear Erin,
Thank you for your positive review and kind words about Golden Star Casino! We are delighted to hear that you are enjoying your experience with us.
We take pride in offering a wide selection of great games for our players to choose from. It's fantastic to know that you are finding them enjoyable. We are also glad to hear that your winnings are being paid quickly and without any hassle. Providing a seamless and efficient withdrawal process is one of our top priorities.
We're thrilled that you are pleased with the bonuses and free spins you receive. Our team works hard to provide exciting and rewarding promotions to enhance your gaming experience.
It means a lot to us that you have recommended our casino to your friends. Word-of-mouth referrals are greatly appreciated, and we strive to ensure that each player has a positive and enjoyable time at Golden Star Casino.
If you ever have any questions or need assistance, please don't hesitate to reach out to us. We are here to provide you with top-notch service and support.
Best Regards,
GoldenStar Casino Team
Genuine winnings
Great casino wonderful variety of games. VIP manager is always helpful and gives great bonuses. No problems withdrawing from this casino.
11 April 2023
Unprompted review
Reply from Golden Star Casino
Dear Wyldrose,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you have enjoyed our wide range of games and that our VIP manager has provided you with exceptional service and bonuses.
Ensuring a seamless and hassle-free withdrawal process is one of our top priorities, and we're thrilled to know that you have not encountered any issues in this regard. We strive to provide our players with a reliable and efficient withdrawal experience.
Your feedback is greatly appreciated, and we're glad to have exceeded your expectations. We value your continued support and look forward to providing you with even more great gaming experiences in the future.
Wishing you the best of luck and many more enjoyable moments at our casino!
Kind regards,
Golden Star Casino
Super star!!!
18 April 2023
Unprompted review
Reply from Golden Star Casino
Dear Marek,
Thank you for taking the time to leave such a positive review!
It's always a pleasure for us to know that you're enjoying your time in our casino. We are doing our best to ensure the best gaming experience for our players, and we are glad to see our customers happy.
Warm regards,
Golden Star team
Kevin the game changer!
The selection of games is quite amazing and the added value certainly resides in Kevin, my devoted VIP manager. Kev, if it wasn’t for you, I’d probably be long gone! 😊
28 February 2023
Unprompted review
Reply from Golden Star Casino
Dear Sophie Gaboriault,
Thank you for sharing your thoughts!
We strive to make sure our customers always have the best experience, and our team is glad we have been successful in that goal. We are blessed to have Kevin on our team, he certainly is devoted to excellence.
May luck guide you!
Best regards,
Golden Star team
I could just relax and play the games I…
I could just relax and play the games I want, with the many games that's available, I love playing the new ones when they show bright beautiful colours are awesome but withdrawals take awhile sometimes but other than that it's a great casino
25 February 2023
Unprompted review
Reply from Golden Star Casino
Dear Joannah Cox,
Thank you for your great feedback!
Our team is delighted to hear that our selection of games meets your expectations and you are enjoying playing the new ones too. We apologize for the delays in the withdrawal process and we will work to improve on that.
Thank you for playing at our casino.
Best regards,
Golden Star team
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