Golden Star Casino  Reviews 

238
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

- Decent support team; - Decent bonuses; - Withdrawals take too long to process; - The bonuses history tab does not show... bonuses history; - The (Softswiss) sportsbook platform is just terribl... See more

Company replied

Rated 1 out of 5 stars

Deposited 1k for the bonus, my deposited money turns into bonus money? Can’t withdraw my money due to it being in bonuses, tried it out can’t play with more than 7.50CAD? Then to reach the 100% mat... See more

Company replied

Rated 1 out of 5 stars

This has been a completely unacceptable experience. Two withdrawal requests were finally marked as successful at the same time, but only one of the payments was received. Both were meant to go to the... See more

Company replied

Rated 5 out of 5 stars

Goldenstar casino rate 8.5/10 . Has great bonuses and offers , certainly genourous to newcomers , has a wide range of games and live tables , some are more fitting to play then other , personally I li... See more

Company replied

Company details


Contact info

You should know

3.3

Average

TrustScore 3.5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(238)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A better sportsbook platform is needed

- Decent support team;
- Decent bonuses;
- Withdrawals take too long to process;
- The bonuses history tab does not show... bonuses history;
- The (Softswiss) sportsbook platform is just terrible.

Overall, a trustworthy spot, but not a good place for sports bettors.

5 September 2026
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Izer,

Thank you for your detailed feedback. We appreciate you sharing your experience and will take your comments into consideration as we continue improving our services.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Good casino

Good casino. Fast withdrwal and very good service.

8 September 2026
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Đào Chiến,

Thank you for your feedback. We are glad to hear you are enjoying your experience.

Best regards
Golden Star Casino

Rated 1 out of 5 stars

Withdrawal proccess SCAM

Deposited 1k for the bonus, my deposited money turns into bonus money? Can’t withdraw my money due to it being in bonuses, tried it out can’t play with more than 7.50CAD? Then to reach the 100% match bonus you have to wager 40K! So I contacted them, made me cancel my bonus so I can withdraw then after that told me that i have to wager 3x to get my money back, wagered it won 1k tried to withdraw my money THE CRAZIEST VERIFICATION PROCESS I HAVE WITNESS.
Went through all of that, told me to 0-48 hours for a withdrawal progress, waited 2 days just for them to say 72 hours… next day contacted them and basically figured out it was a scam.

Moral of the story, ANYTHING CONNECTED TO CURACAO IS A SCAM PLEASE STICK TO THE REGULAR ONES I MADE THIS MISTAKE SO YOU DON’T HAVE TOO.

27 July 2026
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Mohamed,

We were unable to find a user account in our system associated with the email address you provided.

Please contact our Support team directly and provide the details you used when playing, including your Player ID, email address, and any other relevant account information. This will allow our team to locate your account and investigate the issue further.

Best regards,
Golden Star Casino

Rated 2 out of 5 stars

Didn’t liked at all

Didn’t liked at all, bonuses are not good enough😟

24 July 2026
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Dear Sammy,

Thank you for your message. To help us investigate this matter further, please provide the email address and player ID associated with your account.
Once we have this information, we’ll proceed with the review as soon as possible.

Best regards,
Golden Star Casino

Rated 1 out of 5 stars

Absolute joke with verification…

Absolute joke with verification process! When registered i straight away upload my ID card, did face check and said all verified. So I deposited and started playing, played buy bonus on millionaire, and of course RTP was around 80% instead of 96 that should be, but I take it, after all its a casino. So I deposited around 600 EUR in total, played for a while, and I had around 300 EUR left. so i thought let me try to withdraw money, so requested 200 EUR, which they denied that i needed to upload proof of address and payment confirmation. When i asked support where should i upload, AI agent and human agent said same thing- go to profile, verification and upload documents- so of course I dont have the button there, they only believed when i sent the screenshot. Fix the interface then.They told me to send via email, which I did- never received, even though i sent like 3 times and sent them screenshot from outlook sent items. Then human agent said they still never received, i proposed to send via chat. Firstly, they said cant accept via chat for security reasons, then still accepted after i sent them screenshot of my emails that they cant receive. They promised to give answer within 1-2 hours, nothing happened.I wrote again now they said up to 24 hours, so I waited and of course I got rejection because I did not fill my adress in details section. Then i wrote should j provide documents again, agent said no need. Since then 24 hours passed, no reply, no nothing. Of course I lost all the money, its not a lot, but the fact how i was dealt with is absolute joke. Its 2026, but it felt like early 2000s. But they kept repeating to me that they licwnces casino. Never happened to any of casinos that have licence in Estonia. Will never play again and do not suggest!

26 June 2026
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Alex,

Thank you for sharing your experience.
While the additional proof of address and payment verification requested for your withdrawal is required under our KYC procedures and Terms, we appreciate your feedback regarding the overall experience. Your comments have been shared with the relevant team and reviewed internally, as they help us improve our processes and customer experience.

Best regards,
Golden Star Casino

Rated 1 out of 5 stars

Verification process is a nightmare

Verification process is a nightmare, ludicrous requests and documents being declined, they havent received my emails etc, all very time consuming . I have no faith that my payment will actually reach me given my experience so far.

18 June 2026
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Dear Sarah,

Thank you for your message. To help us investigate this matter further, please provide the email address and player ID associated with your account.
Once we have this information, we’ll proceed with the review as soon as possible.

Best regards,
Golden Star Casino

Rated 1 out of 5 stars

Cant withdraw my money

I am a Canadian player and I have been trying to withdraw my winnings for several days now. I submitted all the required documents (ID, deposit confirmation, bank statement) and my verification is still pending after 48 hours. The chat support has been contradictory — I was told my ID was approved, then not approved, then approved again. I currently have 2 out of 5 documents approved and the process is moving extremely slowly despite their promises of quick verification. I understand that KYC verification is necessary, but the lack of clear communication and the contradictory information from support are unacceptable. I hope this situation gets resolved quickly. I will update my review if the withdrawal is eventually processed.

13 May 2026
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Dear Olivier Lapointe,

Thank you for your message. To help us investigate this matter further, please provide the email address and player ID associated with your account.
Once we have this information, we’ll proceed with the review as soon as possible.

Best regards,
Golden Star Casino

Rated 1 out of 5 stars

Goldenstar casino is very very bad one

Goldenstar casino is very very bad one

They give bonuses just for deposits and even then 15-20-30 spins That’s crazy
They negate me always the cash bonus
Cash wheel
They don’t make revisions on account to give cash
I am very disappointed after many years on it
I am vip level gold 5 and the bonuses I get are like for the new beginners
Disgusting
Even for answer they take hours and hours

6 March 2026
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Elena anghel,

Thank you for your feedback.
According to our records, your account has been receiving regular promotional offers.

We also noticed that some of the recent messages we received from your side appeared to be empty, which made it difficult for our team to review or respond properly. If you have any specific questions or requests regarding bonuses, please feel free to contact our support team again with the details, and we will be happy to assist you.

Best regards,
Golden Star Casino

Rated 1 out of 5 stars

Refusal to supply winnings

Just straight up won’t verify me. I’m verified at about 40 other casinos. They hit me with an extremely random request that’s not listed in their kyc verification steps and since I can’t do it. They won’t verify me despite all my other docs and attempted to offer alternatives and so won’t cash me out 2500 dollars.

Bet they wouldn’t have cared this much if it was $100 withdrawal

What’s your point @golden star casino? My withdrawal even by your own standards, is 5 days overdue. So my point still stands.

23 December 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello James N,

Thank you for your message. We’d like to clarify that your account has been successfully verified, and your withdrawal is currently in pending status for processing.

We appreciate your patience and wish you a happy and prosperous New Year!

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

My first big win!

Hit my first big win there on Lucky Pharaoh last week, still buzzing! Games are fire, payouts quick, and support actually helps. Bonus codes slap every time. 5/5, legit fun.

1 December 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Wallace,
Thank you for sharing your experience. Congratulations on your big win — great to hear you’re enjoying the games, fast payouts, and support.

Best regards,
Golden Star Casino

Rated 1 out of 5 stars

Rng like 20 %

Rng like 20 % , 30 deposits in 3 days , nothing to hit . Not recommended , VIP support give 1 free bonus for 20 deposits . Never more play on casinos from DAMA

4 December 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Dear Slawomir Walicki,

Thank you for your message. To help us investigate this matter further, please provide the email address and player ID associated with your account.
Once we have this information, we’ll proceed with the review as soon as possible.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Tried live dealers great atmosphere

Tried live dealers great atmosphere, no lag. Deposited 100euro, got bonus. Withdrawal completed in 1 hour, all fair.

1 November 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Nina,
Thank you for sharing your experience. We’re glad you enjoyed the live dealer games and fast withdrawal process.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Perfectfor relaxed gaming

Perfectfor relaxed gaming. Graphics are solid, sound clear. Withdrawal fast, no questions asked. Support polite and to the point.

31 October 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Pushkareva,
Thank you for your feedback. We’re glad you enjoyed the smooth gameplay, quick withdrawals, and friendly support.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Good mix of slots and live games

Good mix of slots and live games. Interface looks clean and modern. Support responded fast when I asked about limits.

30 October 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Musa,
Thank you for sharing your experience. We’re glad you’re enjoying the mix of slots and live games, and that our support team was quick to assist.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Wonderful night too my love languages…

Wonderful night too my love languages are so sweet and beautiful and I am from Edmonton Alberta Canada and you won't ever get the chance to get to know what is happening with you okay

30 October 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Scott,
Thank you for your message. We appreciate you sharing your thoughts and wish you all the best.

Best regards,
Golden Star Casino

Rated 3 out of 5 stars

I would give it five stars if once in a…

I would give it five stars on Trust pilot if I could win on the games every now and then. Fun platform, but it feels like I’m an ATM machine the games always taking and never gives back.

16 October 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello CN,
Thank you for sharing your thoughts. We’re glad you enjoy the platform and appreciate your feedback regarding the gameplay. Your comments have been passed to our team for review.

Best regards,
Golden Star Casino

Rated 1 out of 5 stars

Like old day casino from 2000

This casino are like casino from 2000 when you winn money you most first get help to take pictures w you visa card selfie hold up in you face and tell them you are the players .
But 1 thing the pictures will never been ok they try all they can you to tilt and loose all the money you winn and again all kyc its ok but they try old way you to take all this picture w face visa card passport papir w you casino name but i will never been ok .
Do not play her if you not are fotograf and can make the best picture of all this thing.
You . Ist really working hard to get out you money .
I will never play her

11 September 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Dear Richard Larsen,
Thank you for your message. To help us investigate this matter further, please provide the email address and player ID associated with your account.
Once we have this information, we’ll proceed with the review as soon as possible.

Best regards,
Golden Star Casino

Rated 3 out of 5 stars

I like everything about the gold star…

I like everything about the gold star casino
I recommend it

14 September 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Njabulo Welcome,
Thank you for your recommendation — we’re delighted to hear you’re enjoying Golden Star Casino.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

It is a good casino with many games and…

It is a good casino with many games and promotions! The layout is very appealing! and there are many no deposit promos

11 September 2024
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello jennifer brandl,
Thank you for your review — we’re glad you enjoy our games, promotions, and appealing layout.

Best regards,
Golden Star Casino

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look