Gold Bank® Reviews 

910
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the fast and secure delivery, excellent product quality, and highly competitive prices offered across a wide range of items. Consumers also deeply appreciate the professional staff, helpful customer service, clear communication, and the overall straightforward purchasing or selling experience. However, some people mentioned that the official website can sometimes be slow to load or that logging in and completing verification takes extra time. A few reviewers also noted occasional communication delays, difficulties reaching support by phone, or minor discrepancies with in-store pricing and valuation offers.

What people talk about most

Service

Clients share satisfaction on service, frequently highlighting the quick, professional, and hassle-free... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally fast and... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive safely and exactly as... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive rates and brilliant... See more

Customer service

Customers had great appreciation for the customer service team, highlighting that support agents were polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once I had placed my order the delivery was fast secure and efficient. The initial security check was very lengthy and would not accept my date of birth ! The website was slow and not very easy to u... See more

Rated 4 out of 5 stars

competitive prices but the website is very slow . Have bought from them in the past -Excellent delivery service

Rated 4 out of 5 stars

Super price and delivery speed. I would have preferred to gamble on a cheaper postage option though, the price for which is not obvious. Also there's an ID check with a non-UK firm involved too,... See more

Rated 4 out of 5 stars

Excellent service and delivered with care within expected timescale, thank you


Company details

Written by the company

We are an independantly owned precious metals company specialising in buying a selling various precious metals such as Gold, Silver, Platinum & Palladium. Based in london and established over 30 years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

910 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(910)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have received my gold bar 10g which i…

I have received my gold bar 10g which i purchased in their web, very quick delivery via royal mail with signature required. packaging was excellent too. i am happy with the service and my experience in their web was great; clear information and smooth transaction. thank you very much, i will purchase again.

2 January 2026
Rated 5 out of 5 stars

1oz silver coins

i have ordered silver coins several times , they are always dispatched quickly, Royal mail keep me up to date with tracking ,and the coins always delivered on time.

23 December 2025
Rated 5 out of 5 stars

Excellent service

Tammy was so helpful and I felt I got a very fair price for the gold I took in. It was just broken necklaces etc so I can thoroughly recommend you take it along to Gold Bank in Nottingham.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Quality guaranteed and well respected…

Quality guaranteed and well respected company. Purchased sought after gold bar design not available with other sellers at competitive price and easy on line start up for beginners, free delivery and VAT free! Great in every aspect! Thank you!

10 December 2025
Rated 5 out of 5 stars

Honest and trustworthy

Very simple, easy sale, first step website, they give you a price and you take it to a shop and sell. I made a mistake in the weight and the brother there was honest and corrected the weight and it was more then what I thought it was. I greatly appreciate the honesty of the brother there at gold banks in green street. Thank you very much.

3 December 2025
Rated 1 out of 5 stars

rip off

I took a 9ct diamond ring in and was told they are not diamonds ,, Id already had it looked at by a friend who is a maser goldsmith so i knew what it was,, she tested them and then agreed with me that they were diamonds in a very snotty way and Id been told the retail price was between £350 and £450 and i should get around £200 .. i was offered £175 by another gold buyer so thought id go to the gold bank to see what they would offer .....they offered £68 ,,,what a rip off

11 October 2025
Unprompted review

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