Goicelandtours Reviews 

133
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and ability to tailor travel plans to individual needs. Reviewers frequently highlight the excellent customer service, noting that agents are informative, patient, and easy to communicate with. The planning process for holidays is often described as flexible and efficient, with staff making great recommendations and meticulously crafting itineraries. Customers particularly appreciate the quick response times and proactive communication, ensuring all questions are answered promptly and thoroughly. This high level of service instills confidence, with many reviewers expressing excitement and looking forward to their well-planned trips.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Holidays

People report positive experiences with holidays, expressing excitement for their upcoming trips to Iceland,... See more

Service

Customers consistently note positive experiences with service, praising the staff for being friendly,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

Response time

Consumers find response times to be excellent, with many reviewers highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam was so helpful in adjusting to our needs and especially not being too overbearing when we wanted something different, and he made it work with whatever we wanted so it was tailored to us! He was... See more

Rated 5 out of 5 stars

Kevin did an amazing job of planning a 5 day tour of Iceland for me and my 14 year old granddaughter. He even put together a video so my granddaughter could have a visual of some of the beautiful plac... See more

Rated 5 out of 5 stars

Sophie, our tour guide was very flexible & accommodating. She was very good at following up & at the same time she was not overbearing. We decided to postpone our trip to Iceland so we are not utiliz... See more

Rated 5 out of 5 stars

Sophie was very helpful. She explained the areas where we would visit. What we could expect to see. Then included the other areas I had heard about. Told us to keep looking for other things that in... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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No recent history of asking for reviews

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4.9

All reviews

(133)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matt was informative

Matt was informative, helpful, courteous, and patient with our myriad of questions.
We are impressed with the flexibility of our trip, and the fact that if we encounter problems, Matt will attempt to solve them.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Kevin was incredible

Kevin was incredible. He answered my inquiries promptly and was a wealth of information. He is all about customer service. Thanks Kevin for being so professional and dedicated to providing exemplary service.

The Sethis

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Top notch service!

Adam did a wonderful job helping me prepare an itinerary for solo travel later this year. His thoughtful and comprehensive plan, both written and video, with my interests in mind was exactly what i was looking for!! GoIceland tours and especially Adam, thank you so much!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Matt has been great to work with

Matt has been great to work with. He responds even if he’s not in the office. The time change is a challenge. He has been accommodating with changing our schedule and requests Thanks Matt

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Go Iceland Tours - Kevin

Kevin was very helpful and timely in providing the itinerary/cost for an Iceland ring road tour. While the total cost of the tour he provided didn't fit our budget, he was understanding and did share the details of the tour he had planned for us.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Kevin was incredibly helpful

Kevin was incredibly helpful. I called him “Johnny-on-the-spot” for his incredibly quick responses. I’m way up there in years now, and it was comforting to have someone so responsive and knowledgeable. There was never even the slightest delay in his communicating with me. I’m thinking of taking a trip to Italy due to his knowledge, responsiveness, and sense of humor! More tour groups could use a Kevin!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Sophie is the BEST!

Sophie is absolutely incredible! With her help, we have planned the most amazing honeymoon to Iceland. Everything was laid out clearly - no hidden fees, no pressure. We cannot recommend Sophie enough!

10 April 2026
Unprompted review

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