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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, caring, and helpful, making the entire process simple and comfortable. People frequently highlight the excellent customer service and the smooth user experience, noting the efficiency and ease of navigating the web portal and consultations. Many appreciate the discreet, non-judgmental care and the professional, supportive approach from the medical team. However, some customers experienced issues with the delivery service, including delayed medications, prescriptions sent to the wrong pharmacy, or problems with insurance handling. A few people also reported difficulties with receiving their lab kits or getting timely responses regarding their concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Consumers generally express high satisfaction with the service. Many reviewers highlight the ease and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process simple, easy to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and clarity of... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the quick and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more

Company replied

Rated 5 out of 5 stars

This was my first time Engaging with Freddie. The web portal and the clinician I met with made it all very simple and non confusing. This organization really has its act together as Evidenced by the... See more

Company replied

Rated 5 out of 5 stars

My call with David was So informative and inclusive. As a non binary person I’m often worried about what language will be used around gender and anatomy and also someone’s knowledge around queer gende... See more

Company replied

Rated 5 out of 5 stars

I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more

Company replied


Company details

  1. Specialized Clinic
  2. Free Clinic

Written by the company

Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.


Contact info

4.8

Excellent

TrustScore 5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Seamless and Stress-Free Experience

From start to finish — from the app and website to the pharmacist and the delivery of my medication to my door — the entire process was simple and accessible. The platform was easy to navigate, communication was clear and timely, and I felt supported every step of the way. The pharmacist was knowledgeable and helpful, and my medication arrived quickly and securely. Overall, it was a smooth, stress-free experience that I would highly recommend.

11 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for such a detailed review. We’re so glad the entire process, from booking to delivery, felt smooth, clear, and supportive. We truly appreciate the recommendation and are happy to hear the experience was stress-free from start to finish.

Rated 5 out of 5 stars

Working through Freddie for getting…

Working through Freddie for getting labs and medication is something that makes life so easy. It's all managed effortlessly from my side.

6 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing this. We’re so glad the process feels effortless and easy to manage, that’s exactly what we aim for.

Rated 5 out of 5 stars

I like the way they made it easy to…register and book an appointment

I like the way they made it easy to register and book a virtual appointment. The test kits are already in progress and the consultant was very thorough and friendly during the visit

11 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing this. We’re glad registration and booking felt easy, and that your visit was thorough and friendly. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

For All Your Prepscription Needs

A reliable and convenient way to request my prescriptions. The staff are informative, helpful and considerate of their client needs. Nuff said!

13 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the kind words! We’re glad the process has been convenient and that our team has felt helpful and considerate. We really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Really reliable

12 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you! We’re glad you’ve found the service reliable, we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Freddie is a great and very professional company

Freddie is a great and very professional company. They thoroughly explain everything in detail and easy to comprehend. The intake nurse was friendly and informative.

9 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the thoughtful review. We’re glad everything was explained clearly and that you felt supported by the team from the start.

Rated 5 out of 5 stars

Exceptional…

The clinician demonstrated exceptional knowledge, was very polite, and understood my concerns perfectly. Every query was addressed clearly, and the entire process was handled smoothly and efficiently. Booking a phone consultation with Freddie was incredibly easy, making the overall experience seamless and stress-free. Highly recommend.

10 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for such a kind and detailed review. We’re glad you felt heard and well supported, and that the process was smooth and easy from start to finish. We really appreciate the recommendation.

Rated 5 out of 5 stars

Medical team are very approachable

I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgable of any questions you need.

The Freddie PrEP itself is a really good tool to help and protect different communities. Cost-wise? Nothing really, if you are covered by the government or has a good insurance. Their medical team will assure and help you to get your needs.

9 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for taking the time to share this. We’re glad you felt supported and well informed by the team, and that getting back on PrEP felt approachable and manageable. We really appreciate you highlighting both the care and access side of the experience.

Rated 5 out of 5 stars

Freddie Is Seriously The Best

Freddie is seriously the best! From start to finish, the whole experience was smooth and professional.

9 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thanks so much for the kind words! We’re really glad the experience felt smooth and professional from start to finish.

Rated 5 out of 5 stars

10/10 recommend

10/10 recommend. Amazing, fast and reliable service.

1 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the recommendation! We’re glad the service felt fast and reliable.

Rated 5 out of 5 stars

Freddy is an amazingly non judgemental…

Freddy is an amazingly non judgemental logical place to get tested for stis, and you don’t have to run into issues with sti clinic dysfunction, or general practitioner hesitancy and refusal to swab mouth and or rectum even in cis gender heterosexual individuals as you do it yourself. This isn’t just a place for the LGBT everyone should utilize this resource. It’s safe, logical, evidence based practice based, helpful, and you’re treated like a human. It’s also discreet as you just have a phone conversation and go to a regular lab and don’t have to worry about “being seen” if that’s your worry. Highly recommend for sti testing, prep, doxy pep, other recommendations and disease management.

6 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for taking the time to share such a thoughtful review. We’re really glad you felt respected, supported, and treated like a human, that’s exactly the experience we strive to provide. We also appreciate you highlighting accessibility, discretion, and evidence-based care across communities. Thanks so much for the recommendation.

Rated 5 out of 5 stars

Highly recommended

Highly recommended, let’s get more responsibility and conscience about your life, they support us to have it, they are wonderful.

5 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the kind words and recommendation. We’re glad you felt supported and cared for, that means a lot to us.

Rated 5 out of 5 stars

The nurse who helped me is amazing

The nurse who helped me is amazing!

She made the whole process so fast and no hassles at all. I got tested an got my prescription on the way out.

5 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing this! We’re so glad the process felt quick and hassle-free, and that you felt well supported throughout.

Rated 5 out of 5 stars

The smart woman that knows

She was outstanding, everything I asked her, she told me, she was good and smart, she knew her stuff.

5 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the kind feedback. We’re glad you felt informed and well supported, and that all your questions were answered clearly.

Rated 5 out of 5 stars

Polite and informative

Polite and informative

4 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for sharing this! We’re glad you found the experience polite and informative.

Rated 5 out of 5 stars

Very timely delivery

Very timely delivery, nurse check-in, and pharmacy response. Very courteous and caring physicians and nurses.

4 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for taking the time to share this. We’re glad everything from delivery to check-ins felt timely, and that you experienced courteous, caring support from the care team.

Rated 5 out of 5 stars

Simple and easy.

They explained all my questions clearly.

3 February 2026
Unprompted review
Freddie logo

Reply from Freddie

Thank you for the feedback! We’re glad everything felt simple and that your questions were clearly answered.

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