Glued to Music Reviews 

114
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally fast delivery service, noting that packages arrive promptly and securely across different regions. Shoppers are very pleased with the top-quality guitar components available, frequently discovering hard-to-locate items easily while enjoying free postage and great prices. Furthermore, buyers deeply appreciate the helpful and knowledgeable team members who communicate clearly, double-check order details for accuracy, and provide useful recommendations. However, some reviewers were not happy with receiving damaged components, dealing with inadequate protective packaging, or facing unexpected difficulties regarding product returns and exchanges. A few people also mentioned instances where orders arrived incomplete or featured incorrect fittings.

What people talk about most

Product

Customers had positive experiences with product, frequently expressing appreciation for the top high quality... See more

Order

Reviewers highlight positive aspects of order execution, noting very fast shipping and helpful staff who even... See more

Service

Users describe positive interactions with service, highlighting fast delivery and top quality products.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting that orders... See more

Staff

Reviewers express great satisfaction with the staff, frequently highlighting their knowledgeable advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from glued to music and as always when ordering from a new place I hope it will all work out ok. I purchased a Schaller Floyd rose through the website, it was dispatched the follow... See more

Rated 5 out of 5 stars

I ordered some guitar upgrades from Glued to music (bridge / tailpiece and knobs). The communications were great, i got an e-mail double checking if i had ordered the correct gear as there were some m... See more

Rated 5 out of 5 stars

I've emailed them with questions about a small accessory I had trouble finding (a certain size of strap buttons for my jazz bass). They emailed back within a day and took the issue as seriously as... See more

Rated 5 out of 5 stars

I couldn't find the specific type of pots I needed in the US and worried that it would take an eternity to receive them. They arrived lightning fast - faster than many domestic parts suppliers can shi... See more


Company details

  1. Musical Instrument Store

Written by the company

Glued to Music is a small and independent business based on the South Coast of England. We specialise in the highest quality tools and parts for luthiers, guitar techs and hobbyists.


Contact info

  • Unit 1E (S) Hamilton Business Park, Gore Road, BH25 6TH, New Milton, United Kingdom

  • gluedtomusic.com

4.5

Excellent

TrustScore 4.5 out of 5

114 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(114)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great communications. I mistakenly ordered two of an item and Neil was very quick in replying to my messages and changing my order. Also their postage time was very quick. These little things really matter so 5 stars to Glued To Music for their customer service.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service time & time again

Excellent service time & time again. Would highly recommend to others.
Buying a fair amount of guitar paraphernalia this shop stands out from the crowd with great customer service and lightning fast dispatch times.
Thank you 👍🏼

19 March 2024
Rated 5 out of 5 stars

Great selection of quality parts at…

Great selection of quality parts at reasonable prices combined with super fast shipping and great customer service. As a part time luthier I really appreciate being able to source parts in the uk and not incurr extra costs from the USA and now unfortunately the EU

11 January 2024
Rated 1 out of 5 stars

I ordered a new 165 scratch plate for…

I ordered a new 165 scratch plate for my guitar, it never arrived even though they said it had been delivered - untrue. They have ignored my last three messages asking for a refund or replacement. There is no contact phone number either - why? Do NOT buy from these people as you probably won't get what you ordered.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Glued to Music are brilliant!

Orders are dispatched promptly, communication is excellent!

Stock is great as they had items I couldn't find else where on the UK online market.

I will be recommending Glued to Music to all my friends and anyone I speak to that needs guitar parts quick!

The postage rates are reasonable and the different postage options are great!

Thank you Glued to Music
Thank you Neil 🤘🤘

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Would not recommend, I ordered parts from here and they have yet to arrive but I’m being told they have been delivered. No delivery note left by the delivery company like they usually would, no confirmation email of the parts being delivered and waiting to hear back from them.

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Guitar repaired!

I needed some small parts to repair an old guitar Glues to Music had a good range so I easily found what I needed. It was shipped in just over 1 day.

6 July 2023
Unprompted review
Rated 1 out of 5 stars

I purchased a set of three Hosco nut…

I purchased a set of three Hosco nut slotting files. Unfortunately the files were very inaccurate and cut the 17 and 13 (G & B) oversized to the point of pinging in the nut on bends. while some variation can be expected, as can be the need to widen a stot by manipulating the file, I find this is unacceptable since the nut becomes unfit for purpose. Sadly GtoM were wholly uncooperative in the matter, and refused to accept a return: I cannot recommend them, or the product.

29 April 2023
Unprompted review
Rated 5 out of 5 stars

Have ordered a lot from these guys…

Have ordered a lot from these guys recently and they have been great every time. Super fast delivery and all high quality parts. Even replaced a truss rod that had been damaged in the post. Highly recommended.

30 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service supplying Faber ABR…

Excellent service supplying Faber ABR bridge, Les Paul speed knobs, and Levy wireless pack holder (3 separate orders over a couple of weeks). Competitive pricing, free delivery, and delivery within 48 hrs from placing order.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

When ordering replacement tuners for my…

When ordering replacement tuners for my guitar i realised after placing the order I had ordered right handed instead left handed. In the process of contacting them I got super fast and helpful customer service from Neil, he even realised the tuners I had ordered had been totally the wrong ones and was able to recommend me the right ones and swiftly dispatch my updated order.

16 May 2023
Unprompted review

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