Glued to Music Reviews 

114
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally fast delivery service, noting that packages arrive promptly and securely across different regions. Shoppers are very pleased with the top-quality guitar components available, frequently discovering hard-to-locate items easily while enjoying free postage and great prices. Furthermore, buyers deeply appreciate the helpful and knowledgeable team members who communicate clearly, double-check order details for accuracy, and provide useful recommendations. However, some reviewers were not happy with receiving damaged components, dealing with inadequate protective packaging, or facing unexpected difficulties regarding product returns and exchanges. A few people also mentioned instances where orders arrived incomplete or featured incorrect fittings.

What people talk about most

Product

Customers had positive experiences with product, frequently expressing appreciation for the top high quality... See more

Order

Reviewers highlight positive aspects of order execution, noting very fast shipping and helpful staff who even... See more

Service

Users describe positive interactions with service, highlighting fast delivery and top quality products.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting that orders... See more

Staff

Reviewers express great satisfaction with the staff, frequently highlighting their knowledgeable advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from glued to music and as always when ordering from a new place I hope it will all work out ok. I purchased a Schaller Floyd rose through the website, it was dispatched the follow... See more

Rated 5 out of 5 stars

I ordered some guitar upgrades from Glued to music (bridge / tailpiece and knobs). The communications were great, i got an e-mail double checking if i had ordered the correct gear as there were some m... See more

Rated 5 out of 5 stars

I've emailed them with questions about a small accessory I had trouble finding (a certain size of strap buttons for my jazz bass). They emailed back within a day and took the issue as seriously as... See more

Rated 5 out of 5 stars

I couldn't find the specific type of pots I needed in the US and worried that it would take an eternity to receive them. They arrived lightning fast - faster than many domestic parts suppliers can shi... See more


Company details

  1. Musical Instrument Store

Written by the company

Glued to Music is a small and independent business based on the South Coast of England. We specialise in the highest quality tools and parts for luthiers, guitar techs and hobbyists.


Contact info

  • Unit 1E (S) Hamilton Business Park, Gore Road, BH25 6TH, New Milton, United Kingdom

  • gluedtomusic.com

4.5

Excellent

TrustScore 4.5 out of 5

114 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(114)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Unfortunately I have to give one star…

Unfortunately I have to give one star as I purchased a product that should fit straight away but I had to do modifications in order to fit it. Shop response was really disappointing.
I ordered many times before from them, never had an issue but once I had it they did not care to be honest.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

No issues. Parts as described. No delivery charge and arrived on time. Recommend, as have a really good selection of parts available. We need to support small business like this, and ensure that such products are available to the guitar and general music community in the uk.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful, great prices and so fast to process orders!

Fantastic customer service. I ordered a couple of months ago (all went perfectly then) but I managed to misplace the packing list since and couldn't find my confirmation email. I wanted to re-order the exact same parts (Gotoh machine heads) so I contacted Mark via the website contact form and within a couple of hours he had found my order and emailed me back with the correct machine heads and a link to re-order them.
I placed the order at 4:48pm on the Thursday night and it was delivered to my door by 10am the next morning!
Incredibly helpful, great prices and so fast to process orders.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic portfolio of quality gear from a great team

The Glued to music team upgraded this delivery (free of charge), The Hosco adapter ferrules work a treat. They allow 6.5mm tuner shaft to fill a 10mm hole. Allowing me to swap out those clunky Grover Rotomatics for Gotoh elegant klusson style 50s tuners.

7 April 2025
Rated 5 out of 5 stars

Fender Vibrato Unit.

Came accross the site by chance looking for a particular Fender vibrato unit. None of the big boys had it but Glued to Music did. Very quick service with great coms.
Arrived well packed and on time. Excellent.

4 April 2025
Rated 5 out of 5 stars

Give them a chance

I tend to go to the big music stores to order online as there's a certain amount of trust you can put to well known named stores but Glued to music had a part I needed available so gave them a try the item came fast and they used tracking on the parcel that sent text notifications which was nice not to have to keep going to web pages to check up on ill definitely shopping with them again 👍

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Really glad I found Glued to Music

Really glad I found Glued to Music, I only use a select few for my guitar parts and they are one of them. They have never let me down on delivery and always have what I am looking for, often cheaper than other sites, with the multipletimes i have ordered. Will be continuing to purchase my guitar parts from them.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Top notch!

Super fast delivery (ordered Mon afternoon, arrived Wednesday midday-ish) good communication, item well packed. Would buy from them again!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I recently purchased from Glued to Music some Wera bits and I couldn't be happier with my experience! The price was great and the delivery was incredibly fast. I received my order the next day which was a pleasant surprise. The quality of the product was excellent. I highly recommend Glued on Music for their great prices and speedy delivery. It was a seamless and enjoyable shopping experience from start to finish.

3 November 2024
Rated 5 out of 5 stars

Prs genuine parts

Can't recommend this company enough,the customer service is first class.All my emails were answered promptly with all the information I required to place an order.The free postage was spot on,excellent service.

4 September 2024
Rated 5 out of 5 stars

Awesome!

Bought some Schaller M6 tuners from them and came in fast, thank you very much! 😊

13 September 2024
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

Royal Mail delivered a day later than they said. Nothing Glued to Music could reasonably do about it. I emailed them when my order didn’t turn up and they provided advice straight away. Product is exactly as I expected. Would be 5 stars but for Royal Mail.

4 September 2024
Rated 5 out of 5 stars

Great service!

First time ordering from Glued to Music. Great communications, fast dispatch and an overall excellent service. Will definitely order from them in the future.

25 July 2024
Unprompted review

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