not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
The actual delivery was very good. The parcel was heavy, and the driver carried it down to my house for me. The only thing I would say was that GLS just gave me a day that the parcel would arrive,... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are delighted to hear that your parcel was carefully packed and handled.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Notified in good time of delivery
Notified in good time of delivery, driver very obliging putting package inside for me
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback! We are delighted to hear that you received timely notifications and that your driver was so helpful by placing your package safely inside for you.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
GLS takes too long to deliver
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are sorry to hear that your delivery took longer than expected.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into the details of this matter.
Warm regards,
GLS Ireland
Prefect 🤝God bless you guys Amen 🙏
Prefect 🤝God bless you guys Amen 🙏
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for your kind words and blessings! We truly appreciate your support and look forward to serving you again soon.
Warm regards,
GLS Ireland
delivery driver lovely man very…
delivery driver lovely man very pleasant and helpful
2 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your lovely feedback! We are delighted to hear that your driver was so pleasant, helpful, and provided such a positive experience.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
not a great start
not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won't be good when we get into busy Christmas period & we have no replies to urgent queries.
Luckily customer has received package since, but only because we got onto the sales office who helped. Why no replies to emails from customer service??
*edited to add, it took 2 days to get a reply from 'customer service' email, and at that they didn't even have the updated information (as in the delivery was already made and rectified). We can't have this situation that it takes 2 days to get a reply. We have customers who will not be happy to wait for 2/3 days for updates, especially at busy times like Christmas. No other courier service we have used takes this long to even send a reply. Its simply not good enough.
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry to learn that your introduction to our services did not meet your expectations, particularly regarding communication and delivery placement.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into the details of this matter.
Warm regards,
GLS Ireland
prompt delivery
1 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your fantastic feedback! We are delighted to hear that you experienced a prompt delivery with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Courier dumps the parcel outside
For the tenth time the courier just left the parcel outside, where anybody could've taken it. He rang the intercom, and did not wait even a minute to see if anybody's home, just left it outside. Once someone actually stole the parcel.
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are genuinely concerned to learn about this delivery handling issue.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into the details of this matter.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced great service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivered parcel on day specified- box…
Delivered parcel on day specified- box arrived in a good condition.
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are delighted to hear that your parcel arrived on the scheduled day and in good condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Fast delivery
Fast delivery. Great tracking system. Highly recommended.
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced a fast delivery and appreciated our tracking system.
We appreciate your recommendation and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback! We are delighted to hear that your parcel arrived promptly and that your courier provided a friendly experience.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Great delivery service
The driver couldn’t find my house, so he called me for directions. The delivery went really well, and he was very nice and friendly. Great service!
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your positive experience with us! We are delighted to hear that your delivery went so well and that your driver was helpful and friendly when coordinating with you.
We appreciate your kind words and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery not often reliable
Delivery not often reliable - I have seen parcels just dropped over the gate in the rain, or parcels have been delivered with contents dented/broken inside due to rough handling.
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely regret to learn that your recent deliveries did not meet your expectations.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into the details of this matter.
Warm regards,
GLS Ireland
Absolute shit customer service
Absolute shit customer service! The person on the phone was rude and didnt let me speak. The delivery was not supposed to happed today so I had to plan my whole day so I am at home when they deliver the parcel. I had asked for the driver contact details so I can speak with him to know what time I can expect delivery and they denied that and told me that whoever said the delivery was not happening today is lying. So he called me a liar and also didnt let me speak. Absolutely ridiculous
1 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your experience with our support team fell well short of your expectations.
Please reply to our Trustpilot request with your tracking details so our customer service management team can investigate the circumstances surrounding this delivery.
Warm regards,
GLS Ireland
Good Service
The driver delivered on time, was super friendly and supportive.. I really appreciate the good service
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your driver delivered on time and provided such friendly and supportive service.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Minus star service received
The parcel on track and trace has shown out for delivery since 25/08 and I’m yet to receive it. Multiple emails sent through to their non existent customer service with no replies (even though this is their preferred method of communication), phone calls to their customer service and I get told I’ll have an answer in 2 hours time, well it’s been 48 hours and I still have no answer, GLS don’t know where my parcel is, I’m not allowed to collect my parcel from the depot and there are apparently no supervisors to talk to in the customer care centre. If you want your parcel to never be delivered or get lost in the network go ahead and use them. They seem to be great at that. Pity I can’t leave a minus star review.
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your experience with us fell well short of your expectations.
Please reply to our Trustpilot request with your tracking details so our customer service management team can investigate the circumstances surrounding this delivery.
Warm regards,
GLS Ireland
Great communication and fast delivery
Great communication and fast delivery
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are delighted to hear that you experienced great communication and fast delivery with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your parcel was delivered promptly and that you experienced good service.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery driver left package at at the wrong address
Delivery driver left package at at the wrong address. I had to go to the wrong address and get it myself. The only plus was Karl at customer service who was very good to deal with. He was able to see what address it had been left at. It would be zero stars without Karl.
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your package was delivered to the wrong address, meaning you had to retrieve it yourself. However, we are glad to hear that Karl from our customer service team provided you with great support and was able to assist you.
Please reply to our Trustpilot request with your tracking details so our team can investigate the circumstances surrounding this delivery.
Warm regards,
GLS Ireland
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.