Glovo Reviews 

They are not hospitable I order for groceries the rider took so long to deliver whereby they had told me it would only take 30-45 mins after I had placed my order… After my order arrived several hrs later the groceries were not even fresh when I asked the rider he was very arrogant and rude.I was very disappointed never again am I going to use that app I’d rather take myself to the market.

In Valencia, Spain. They brought me the order incomplete and even though I told the driver is incomplete customer service refused to refund the money. Awful company.

its a scam, i order on burger king in barcalona the food never show up and they charge money from my paypal. now i am gonna report the company to the police

Im deleting the app and never want to have anything with Glovo Spain further on!!

Im sitting and waiting for your order and you cancel it 9 min (20.51) before latest arrival!
I booked it around 18.

It is mothers day today and you ruined our dinner!

I was using Glovo twice a week for groceries and was also paying for prime, but after not getting the correct order delivered they won’t refund me for the items I paid for, I’m going round in circles with customer service who are awful. In going to stop spending 60euros a week with them and use Uber Eats instead for this reason.

Bought through Glovo some groceries for my daughter who is currently in Spain. Glovo failed to deliver, claiming "wrong address", then refused refund.
The address was the right one.
A "customer service" bot wrote to me "you didn't meet the criteria for compensation" What???
Glovo just pocketed EUROS 150. Just like that.

While traveling to Tenerife I signed up for their service. It is a similar experience to Uber. I did have a negative experience when they continue to charge me a subscription fee for 4 months after closing my account. Their customer service wasnt able to help, they continuously said I dont have a subscription yet the money continued to be taken from my account until it just stopped randomly.

The service is terrible. First, they promise you a discount for the second month of your subscription and charge you the full amount. Then they refuse to refund the money, so I can't send them a screenshot that I actually received such an offer. Then on the same day I place an order, and the courier doesn't bring it to me. And every time I try to write to support (for the second day in a row), I run into either a chatbot or a manager who simply stops chatting with me after 2 messages and I don't have time to write anything to him. It's just awful. I don't understand how it is possible to disrespect your customers so much. Order - SLLTQPY8T.

Lamentable
1 h y media para un pedido de demora.

Was asking for a partial refund for some inedible spicy curry and just wasted 30+ minutes with customer service arguing only to be refused because of my “personalized” selection of ingredients. I’ve been a loyal customer and spent hundreds of euros, would have thought that buys me some credence when I make a complaint.

After escalating to a superior was bluntly cut off and the survey link was deleted by the manager… worst customer experience.

Of I could give this company 0 start I would. I ordered food which was not received. I then had a message on my app saying my order had been cancelled . I was charged 35 euros for food I didn't have. The delivery driver apparently was at the delivery point and apparently I was not. I waited in my apartment and no delivery driver. I contacted customer service on the app first I was told it was an abnormal situation and this is why they will not refund me. I asked to speak with a manager who then told me it was effectively my fault because I had not been quick enough to complain. I honestly didn't think I had been charged until I reviewed my bank. Once I realised I complained. But because it wasn't quick enough they apparently couldn't issue a refund. I asked the manager what time schedule would I of needed to follow and he could not answer me. Absolutely disgusting! I'll never use this company again.

Horrible customer service, with reorder feature they left all add ons on Five guys empty, so I received 2 burgers without anything inside for 25 eur.
when you try to contact Customer service they asked to choose a product and indicate the reason, and in the end 2 EUR refund. After they let me contact CS in chat and they said that they understand the issue and apologise many times but can not give me money back Because they already give compensation of 2 eur. and close the case with apologies.

Terrible customer service esperience. I got an order delivered late, no explanation, food was cold and I only got 2€ back, they told me that I had to send a picture to show that the food was cold!

I order from Glovo a fair bit, and recently am just really disappointed. Once I had to wait over an hour just to get my order picked up, they wouldn't let me cancel and order something else when I was tired of waiting. Another time only half of my order arrived and they just refunded me, no offer of sending the missing items. If I were to order them again seperately I would have had to wait for them and pay Glovo fees again so I just had to forget them. Then today I was checking my bank account and noticed 2 charges for the same order. I reported it to Glovo and they simply said sorry that wasn't us, the bank is at fault for that, you'll get your money back in a few days. That's great, but I expressed my frustrations at this occurring at all as ordering from Glovo seems to be a roulette of luck whether everything will go right or not lately. They just don't care at all. I expected at the very least some kind of Glovo credit to make up for the fact I have to wait for a refund that I should never have been charged to begin with. Really disappointed in their customer service tactics and delivery performance. Might be time to switch to Uber.

I have seen some pakistani guys who working illegally. They deliver drugs in barcelona spain!

Worst delivery experience I've had out of hundreds, in several countries.

Horrendous customer support, unfair practices, and no food delivered nor any responsability to do so, so DON'T BE FOOLED!

I ordered McDonalds , which is 5 mins away from home , the delivery guy brought the food one hour and a half later and 30 mins more than the estimated time, the food came uneatable i literally spitted the fries and the sandwich when i was trying to eat them and left the food as it is , i spent 30 euros on that order and the food was very very bad because it arrived very late and the food was very cold and uneatable and when i reported what happened they told me they will give me 2 euros compensation after waiting one hour and half for food and then food coming in the worst condition ever and spending 30 euros on that and telling me they will give me 2 euros , what an insult and what a bad customer service as if they are a small company , all what i asked was to send me another order and they can take that back. But clearly they dont respect their clients.

Really never seen a worse customer service experience like that
(+34685479230)

LIARS!!
WE BOUGHT SUBWAY IN BARCELONA, BUT OUR DELIVERMAN CANCELLED OUR FOOD, BECAUSE “WE WEREN’T THERE” EVEN THOUGH WE WAS. AND THE WORST PART IS THAT WE ALREADY PAYED FOR IT!!
VERY DISAPPOINTING!!
SHAME ON YOU

Worst delivery experience ever. We patiently waited for our food and then suddenly received a sms, which stated that our order had been cancelled - An order ALREADY PAID FOR - because we weren’t at the “recieving point”. We were at the damn recieving point, and they never showed. We didn’t get our money back, and we had to figure out what else to eat. I really DON’T recommend ordering through Glovo.